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Reviews (61)
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All reviewspeople moverusb portsnewer hotelnice hoteltrain stationrooms are smallminute walkgreat locationcruise terminalyour luggagewater taxithree nightsgood sizethe hotel staffrecommend this hotelgrand canalmarriott
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Reviewed 4 April 2018 via mobile

A great hotel which is also fairly new!

Brilliant and smooth check in, and the rooms are really nicely furnished. On the small side, but was all we needed for the one night stay.

Slightly odd that even in the Twin rooms, the wall to the bathroom is made up of frosted glass which is straight onto the shower area, and shadows can be seen. Apart from this, it’s great!

Stayed: March 2018
Thank Cazza359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018

We had our 4 kids with us and had 3 rooms between us. I didn't quite appreciate that the hotel is next to the train station and was a little worried at first. However, this ended up being quite ideal as we only had about 24 hours to spend. We arrived by train and walked to the hotel. All major sights are within easy walking distance without paying the extra coverage charge to stay right next to them. The other bonus was that our cab could pick us up the next morning in front of the hotel (no traffic is allowed beyond the train station) and take us to the airport. The rooms were super clean and comfortable. You could still smell the new carpet. I only wish they offered free coffee in the lobby. You do have access to instant in your room. Would stay again...

  • Stayed: March 2018, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank 5peeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcHotelVenezia, Direttore at AC Hotel Venezia, responded to this reviewResponded 6 April 2018

Dear Guest,

thank you very much for taking time in sharing your recent experience in our Brand New Hotel.
We are really happy to know that you appreciated the location of our Property and the standard of our room.
We hope to have the opportunity to welcoming you again in a next future.

We remain with our best regards,

Verbiana Nardo
General Manager
AC Hotel Venezia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018 via mobile

This is a nice hotel. Not sure what will happen to the prices once this becomes established, I believe it opened in Feb 2018, but at £470 notes for four nights over Easter there can be no complaints. It is a lot better value for money than its Venetian counterparts. Modern, stylish, and well positioned. If you’re checking a map and see it’s a way from St Mark’s Square do not despair. There is plenty to do in this area and if anything the location is better than the hustle bustle of the centre. Aside, St Marks Square is easily locatable either on foot through the windy canal streets or via the boat bus (20 Euro pp for 24-hour ticket). Both options can take 25 mins but there is plenty to keep you amused en route. In the hotel room there’s a fridge, a table, a hairdryer and tea/coffee making facilities. Air con a bit weak but bed very comfortable. TV mainly foreign unless you enjoy bbc world news (no thanks). There’s also a USB plug point in the room. I should also mention the convenience - we took a no5 bus from directly outside the airport (v frequent runs every 15mins), it took 20 mins and cost 8 Euro each. You get off at the last stop and you will see the hotel from this stop too, literally stops just over the road. I cannot underestimate how essential this is as we saw loads of people on iPhones trying to navigate through the streets for their hotels. No need here- dead easy.

Venice in general is lovely, a stunning place worth seeing but I would caution the proprietors to buck up their ideas in terms of costs and charges- they really are hell bent on fleecing tourists and offering little value in return. It is almost impossible to order just a glass of wine, it is bottle only in most places and there is a distinct lack of general bars (mainly restaurants serving over priced average food). If you do want a quiet drink there’s plenty of cafes devoid of atmosphere for you to sit in the back and think you are anywhere but Venice. Because of this the term “once in a lifetime” has never felt more apt - it was worth seeing but we won’t be back. If this is your destination though, you will be grateful for the experience and will not go wrong with this hotel. Top tip- three nights or less, four was too many.

Stayed: March 2018, travelled as a couple
Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcHotelVenezia, Direttore generale at AC Hotel Venezia, responded to this reviewResponded 12 April 2018

Dear Kevin W,

We are delighted to have been your chosen hotel during your recent stay in Venice. It was
truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with
the hotel team as a critical way of understanding how we can continue to deliver exceptional service
to guests like you.


Thank you for staying at the AC Hotel Venezia and we hope you choose to create more memories with
us whenever your travels bring you back to Venice.

Sincerely,
Verbiana Nardo
General Manager
AC Hotel Venezia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

The hotel is located within a 7 minute walk of the train station, a minute walk to the main bus station and main parking garage and 2 minutes to the main water bus station, so all of the major transportation modes are very close. If you are looking to stay by St. Marks square where the touristic stuff is look elsewhere.

We arrived at 2:30 pm and received a room upon check in. When we entered the room we found that it was not made yet. We went back down to the lobby and we were told that check in is at 3 pm and that we should wait a few minutes in the lobby until the room is ready. After a 10 minute wait we were told that the room is ready.
We had a room with 2 twin mattresses. The room is very small, think about a cruise ship, around 180-200 sq ft. There was not much of a view but it was very quiet, the only noise we heard was from the room next door.

There is a weird thermostat in the room that we couldn't figure out. Bathroom toiletries included a ball-shaped soap, shampoo, bath gel and body lotion. There was no conditioner and no wash cloths, if you are used to those. There was also no bag for laundry. There is a kettle to heat up water, instant coffee and tea bags and 2 bottles of water in a minibar looking appliance that was not cold. If you are used to leaving light on at night, bring a night light with you. If you leave the light in the bathroom on at night, it shines on your bed through the shower's screen. The hallway light turns on and off together with all the lights in the room so you cannot turn it on individually.

Buffet breakfast is $18 per person ($10 if you are a Marriott gold member). Breakfast is served from 6:30 to 10:30 am. Breakfast included various meats, cheeses, pastries, bread, hard boiled egg, yogurt, cereal, jam, Nutella, juices, water, and a coffee machine that has cappuccino, hot chocolate, and other options (no scrambled eggs).

Good value, convenient to get around, nice staff.

Stayed: March 2018, travelled with family
1  Thank VioletPurpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2018

Checked-in last 19 March for 7 nights to celebrate my wife's 61st birthday. This is the best 3 star hotel we've been, ticks all the boxes - in fact, exceeded our expectations. Opened just a month ago, smells brand new, simple but very modern touch, high floor to ceiling, super comfy bed, very close to coach/ train terminals and water taxi/bus stops yet so quite and relaxing inside. The best value for money, definitely worth recommending although I would'nt be surprised if they raise the room rates given the very high satisfaction ratings made by their guests.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank gonzalo g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AcHotelVenezia, Direttore generale at AC Hotel Venezia, responded to this reviewResponded 12 April 2018

Dear Gonzal og,

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at AC Hotel Venezia.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.


Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the AC Hotel Venezia and we hope you choose to create more memories here whenever your travels bring you back to Venice.

Sincerely,
Verbiana Nardo
General Manager
AC Hotel Venezia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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