We stayed here from 7th-10th May in a superior room.
My husband had booked this as a birthday surprise for me and he was a bit worried that after emailing the hotel with room requests, he hadn’t had any replies. When we arrived however, the friendly receptionist Simona said they had received them and all requests had been noted, although they hadn’t replied.
They allocated us a lovely room on the 5th floor (508) and had very kindly left a birthday card in the room for me along with a selection of chocolates, strawberries and biscuits on a plate.
The room was spacious with a lovely view over the rooftops, clock tower and snow-capped mountains in the distance.
Free soft drinks in the mini bar replenished daily (coke, fanta,lemon and water). Kettle with tea and coffee provided. However, strangely for a four star hotel they only ever left us one milk sachet at a time. When we asked for more, they bought us just one again (enough for one cup). For the remainder of our stay the hotel ran out of milk sachets for the rooms but they did offer to bring us some fresh milk, which they did once in a very small jug, just enough for four cups of tea!
The bathroom was spacious, very clean and had a large walk in shower. Bathrobes and slippers provided. Towels were fluffy and new. Toiletries replenished daily (shower gel, shampoo, conditioner, body lotion).
Free safe in the wardrobe and hairdryer provided.
TV was a bit of a challenge. We were unable to switch it off some nights and it just kept re-booting itself, so maintenance were called and said to turn it off from behind the TV (Common problem apparently).
We sat at the lovely roof terrace for early evening drinks. Beautiful panoramic views, although you did have to pay extra over the lounge bar menu for the privilege of drinking there. (Incidentally the lounge bar was closed anyway, so you had no choice but to drink on the roof terrace).
Breakfast was mainly continental although they did have some dodgy looking scrambled eggs and bacon in the hot section. They also had a chocolate table and nice pastries.
Staff were not very attentive or friendly at breakfast, but reception staff were all incredibly smiley and friendly.
We had a taxi transfer from the airport which was quite pricey, but got the airport bus back as it was so convenient. Airport bus was literally round the next corner from the hotel and only cost 6.50 euro per person (buy tickets at the bar next to the bus stop). The buses run every 15 minutes.
I would thoroughly recommend this hotel for its position, refurbished rooms, roof terrace and lovely spa area.