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“Convenient if traveling on day trips”
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 4
Milan, Lombardy

Reviews from our community

Very good - based on 1 review
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Reviews from our community

Joan L
Sugar Land, Texas
Level 1 Contributor
3 reviews
“Convenient if traveling on day trips”
Reviewed 3 June 2017 for a stay in April 2017

We found this apartment to be mostly well appointed and convenient to day trip travel through Italy. However the property manager is not as responsive as one would want, only eventually answering questions. Most troubling were the simple things like how to run the dishwasher. They don't supply bath soap or have additional supplies of toilet paper or paper towels, so if you use it, you replace it! We weren't told that either. We never found lids to pots and pans and when we asked, were told incorrectly. At some point, you just stop asking and make due. This is a lovely apartment, very nice neighbors, but has an absent doorman, so don't be swayed by that. We only saw "kevin" twice in the almost 9 days we were there, one of which was they day we were leaving with oversized luggage; he offered not one hand to assist from the tiny elevator car to the awaiting taxi. We arrived on a Sunday, and due to the location (businesses with some small eateries), nothing was open, markets, etc. Monday May 1` was a national holiday, again, property manager did not tell us that, again, nothing opened. So, some frustrations, but would recommend this if you're traveling through northern Italy. The convenience of being 3 blocks from the train station was the best thing about this apartment.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Aug 2017
Dear Joan , this is Nico , we have met at the checkin ;
I'm very sorry that you were not completely happy about few items but let me just clarify to avoid any misunderstading : we provide the inital stock of toilet paper , we provide tablets for washing machine , tablets for dishwasher , dish soap , hand soap , towels and much more but it is an apartment and not an hotel so we don't refill this kind of items if you finish them during your stay (some apartments dont' even provide this kind of items at the beginning because it's a different concept from hotel or residence); I'm sorry if that wasn't clear for you
Another thing I would like to clarify, if you remember I stayed with you at the checkin for almost 45-60 minutes explaining you everything about Milan , giving you tips for local market , how to get sim card and much more , including the shut down for the 1st of May ;
Last thing , if you didn't like us or the apartment I might understand and I will never criticize your opinion because luckly it's a free world but I dont know what did has to do with Kevin who is the doorman of the building and not your personal concierge ; he is there to do his work and if you haven't seen him during your stay I don't think it's a matter regarding your booking
In the end , I wish I could have done more to help you and made your stay unforgettable , sorry if it didn't happen that way
I promise you that if you will be back in Milan I will give more than 100% to do everything to hel you out
Best Regards

This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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