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“Don't go here if you are an American”
Review of Bice

Bice
Ranked #770 of 9,176 Restaurants in Milan
Price range: USD 46 - USD 173
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast, Dinner, After-hours, Reservations
Neighbourhood: Centro Storico
Reviewed 3 October 2017

Extremely poor service from restaurant recommended & booked by Four Seasons Milano. Three tables surrounding us, seated after us, all received menus and food before we saw menu. We ordered an E150 bottle wine and had it splashed into wine glass. Waiter stood and talked with other guests while we waited to order. Guess the only difference were other tables spoke Italian and we were English speakers. Lesson is if you are an American speaking English, find someplace else to spend your money!

    • Value
    • Service
    • Food
Thank Dblade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 - 45 of 847 reviews

Reviewed 24 September 2017 via mobile

Mediocre food and beyond awful service. Everyone has one bad experience when they travel - and this was ours. The waiter virtually ignored us. We were 2 couples - well dressed and very respectful. Not cheap - we had 2 bottles of Brunello. The waiter would pour us one glass and then set the bottle on a counter next to our table - and then not come back. We would have to get the bottle from the counter and serve ourselves. He acted as though he was doing us a favor to even serve our food. To get the check took 15 minutes. I guess that setting empty tables is more important than serving your guests. My recommendation: avoid this place. Milan has too many wonderful restaurants to put up with this.

1  Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaDirezione_BiceMi, Responsabile relazioni con la clientela at Bice, responded to this reviewResponded 27 September 2017

Dear Jack,
thank you for sharing your opinion about our restaurant.

We regret that your experience was not positive: we want to let our guests feel right at home so they can enjoy the italian cuisine in an elegant and traditional atmosphere.
We are very sorry for the episode and the direction has already scold the waiter for this lack of attention.
We wait for you another time at Bice Milano so you can have an extremely positive experience.

Best regards
Bice Milano

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Reviewed 12 September 2017

My husband and i met a lovely California couple at another restaurant close by. They have been traveling to Milan for years. They are getting ready to celebrate their 60th wedding anniversary! They highly recommended Bice to us. We had our Hotel book us a reservation and went the next night. We were not disappointed. After having eaten branzino, risotto, and other Italian dishes at several restaurants around Milan, we finally had the real deal authentic dishes. We were so happy that the couple led us to this great restaurant. The owner walked around the whole time, making sure everything was perfect, even straightening crooked pictures on the wall. The atmosphere is relaxing. The staff were very attentive. If we ever go back to Milano, Bice is the first restaurant we will go back to! We were a little hesitant about going after reading another review titled "Don't go"... glad we didn't let that stop us. I feel like maybe they reviewed the wrong place?

    • Value
    • Service
    • Food
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaDirezione_BiceMi, Responsabile relazioni con la clientela at Bice, responded to this reviewResponded 21 September 2017

Dear Kim,
thank you for your lovely comment about our restaurant.
We're happy to know that your dinner was perfect and you found the real italian dishes in our restaurant.
We hope to see you soon again and we send you our

Best regards
Bice Milano

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Reviewed 27 August 2017 via mobile

1- they make you wait for about 15min when there is empty tables so you feel it's a very highly booked place.

2- the food is very mediocre. You can get this food in any normal street cafe in milan but they charge 3x because of the location

3- the menu is very very common and quiet boring



Thank zorga1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaDirezione_BiceMi, Responsabile relazioni con la clientela at Bice, responded to this reviewResponded 1 September 2017

Dear Guest,

thank you for your comment about your experience in our restaurant.
We sorrow that you find mediocre our food: our menu has high selected ingredients and has traditional dishes of italian cuisine.

We hope to see you again here in Milan.

Best regards
Ristorante Bice

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Reviewed 19 August 2017 via mobile

Another great recommendation from the wonderful concierge staff at the Excelsior Gallia - my wife and I took a chance by walking to the restaurant (a short couple of mins from the Via Monte Napoleone) after a long day. We did not have a booking but were swiftly accommodated by the owner/manager for a couple of hours. We were then treated to possibly the best meal we have had in Italy. Excellent recommendations from our server. We did not stay for dessert, unfortunately. A small intimate restaurant with a rich history, the food was of exceptional quality - fresh ingredients (my burrata was the best I've ever tasted and my wife kept raving about her octopus dish), prompt service and lovely other guests. August is a quiet time in Milan so we were very fortunate. Book in advance please. Thank you!

Thank Neel-Metta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaDirezione_BiceMi, Responsabile relazioni con la clientela at Bice, responded to this reviewResponded 25 August 2017

Dear Neel,

thank you for your comment about our restaurant.

We're happy to know that you appreciate the kindness of our service and the goodness of our menù.

We hope to see you again here in Milan and we hope you can taste also our desserts.

Kind regards
Ristorante Bice

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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