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Kelly O

A smile wouldn't have gone astray

3.0 of 5 bubblesReviewed 26 Apr 2017via mobile
After big day travelling to Milan and a 20 min walk from the train station with our rucksacks, we were glad to walk into a funky and modern hostel. Unfortunately there was no inclining that either of the reception staff cared about our arrival. They gave us the bare minimum of information and we felt as though they didn't have the time or care to answer any questions. We both had to laugh when we stepped into the elevator and seen a huge poster that boasts a friendly reception that "knows it all" and can offer advice on tours, transport, restaurants ect.
Thankfully the morning staff had great big smiles and the cheerful, approachable presence that you would expect from hostel staff.
We were happy with the location of the hostel, the room and the facilities. Overall it was good value for money.
Date of stay: April 2017
Trip type: Travelled as a couple
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12 - 17 of 275 reviews
Reviewed 27 March 2017

This place is one of the best hostel i have ever been. The room is very big and four persons can share two bathrooms in a dormitory. The staff is 100% friendly and responsible. My story is: The cleaner cleaned up my washing stuff in the bathroom because i careless put it aside. and when i come to tell one of the staff, the guy was very responsible and he personally asked around and go to check through the garbage. And he found my stuff eventually, I am so touched, I doubt even if myself will do this to the people. I am really really grateful and i so appreciate the sense of responsibility of the staff here, Very happy in milan, great city great people!
就说一件事 我把洗漱用品乱放在了卫生间 结果被收走了 晚上回来发现之后 老板亲自翻垃圾 二话没说 然后帮我找出来了 我都快感动哭了
酒店房间很大 四人寝有两个卫生间 wifi很快 地理位置也很好 很干净 真的特别特别实惠 我真心喜欢米兰这座城市 这个青旅让我的旅程格外快乐!

Date of stay: March 2017
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank TianbaiL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DirezioneNGH, Responsabile relazioni con la clientela at New Generation Hostel Urban Citta Studi, responded to this reviewResponded 29 March 2017

Dear Tianbai, how are you?

THANK you very much for your review and for sharing your nice experience with us.
We are very happy to see that you had such a good time in our hostel.

All we want is that our place is a happy place to be for our guests. Reading your review right, I would say that we are on track :)

We really hope that you will stay with us again when you travel to Milan next time.
Have a nice day,

Dina
Customer Care
New Generation Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2017

It had a warm and cozy feel to it, the staff was really helpful when we tried to extend our check in time past midnight because of the flight time, clean rooms and secure lockers. Nice breakfast on a rainy morning with hot chocolate and freshly baked brioche, the kitchen also has all you need and many types of pastas. The dining area near kitchen is an absolutely friendly space where you get to know other travelers and make new friends. the location is almost great just a walk from Piola metro and surrounded by many local shops and restaurants where you can dine and shop with very reasonable prices.

Room tip: All are quiet and equally clean, from female only dorms to double rooms.
Date of stay: March 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rana M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DirezioneNGH, Responsabile relazioni con la clientela at New Generation Hostel Urban Citta Studi, responded to this reviewResponded 21 April 2017

Dear Rana, how are you?

THANK you very much for your review and for sharing your nice experience with us.
We are very happy to see that you had such a good time in our hostel.

We are very happy to see that you liked our rooms and our location.
The fact that you like our breakfast shows us that you had indeed a happy stay with us. And this is exactly what we are working towards in order to make our hostel a happy place to be for all of our guests.

We hope that you will be our guest again, when your plans will bring you back to Milan one day.

Have a lovely day,
Dina
Customer Care
New Generation Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017 via mobile

Very average hostel. It was pretty good value for the bed but they charge for all extras so make sure you have your own towel etc. The staff seem to do what is expected of them and nothing more..and don't seem particularly happy to do anything. The kitchen is very understocked (no microwave or kettle and very limited utensils) so not great if you plan on cooking. There is also a lack of a comfortable common room which is a shame. Other than that, it is clean and does the job and was fine for my quick stop over.

Date of stay: February 2017
Trip type: Travelled solo
Thank Jenna F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DirezioneNGH, Responsabile relazioni con la clientela at New Generation Hostel Urban Citta Studi, responded to this reviewResponded 9 March 2017

Hi Jenna, how are you?
Thanks for your feedback. I will share it with the internal staff to improve our services.
We hope we can have the opportunity to see you again in the future.
Have a nice day,
Dina
Customer Care
New Generation Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2016

There's (in Dec '16) a smell in the rooms on the left side of the second floor coming from a drainage problem. I complained and they changed my room twice, trying to make out it was some anom Italy just happening to me, but each room had the same problem. I heard various stories 'ah, it happens sometimes, but just in the morning, then it goes away' 'ah, it's only when the weather's cold' and 'you're the only one complaining about it'. Anyway, by day 3 I was fed up with the stories (which they eventually admitted they knew about all along and can't fix for a while (January). Despite that, when I asked for a refund for the remaining night of my stay so I could move elsewhere, they just said no. No reason given, just apparently don't give money back under any circumstances regardless of whether they're giving you what you're paying for or not. The same stingyness continues in the good-sized kitchen with no kettle, microwave or toaster, despite it being a large hostel. Don't be fooled by all the posters throughout the hostel 'Let's meet new people and exchange cultures' type thing. When things go wrong, it's then that you'll see what this place is really all about. Good points are decent decor, ensuite bathrooms, wifi throughout.

Room tip: Avoid second floor, left hand side (odd number) rooms until mid Jan 2017
Date of stay: December 2016
  • Trip type: Travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank Pedraozao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 December 2016

I stayed one night in New Generation Hostel in Milan, the location is very good and staff is very friendly and helping, but their washrooms were not so good and even the hand washing soap were not there.,

Date of stay: November 2016
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank ghayyourahmed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DirezioneNGH, Responsabile relazioni con la clientela at New Generation Hostel Urban Citta Studi, responded to this reviewResponded 16 December 2016

Hi ghayyourahmed,
how are you?
I'm happy you enjoyed our location and our staff!
As far as the washroom is concerned, it will be renovated soon.
Hope to see you :)
Have a nice day,

Dina
Customer Care
New Generation Hostel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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