My wife and I were booking a short break in Milan and for some reason, the hotel booking was made for a single room for one person (rather than a double for two people). We were informed that we would have to pay extra (which we did) however for the first night we would have to sleep in the single room as no other rooms were apparently available.
We made the booking via Bookings.com and the hotel stated on the page that the rooms were sound proof. When we were moved to the double room the following day, we quickly found out that the rooms were far from sound proof as we were subjected to a live performance of the guest in the next room going to the toilet (bathrooms share a vent apparently).
After we complained, the receptionist apologised and informed us that all of the double rooms were like this and that the only room available which didn't have this problem was the single room. So we went back to the single room for our second night.
It wasn't until our last night that hotel management offered to "upgrade" our room which we declined because we were tired of packing and unpacking and felt that this offer should have been made sooner if anything.
We were made to pay extra for the double room however were in the single room for the entire stay and hotel management refused to refund us the money that we paid extra for the double room.
The staff were generally friendly and helpful and the interior was nice however I would not recommend this hotel due to its management and if you would rather not be subjected to a live acoustic performance of people going to the toilet, I would recommend staying elsewhere or at least not opting for the double room.
- Official Description (provided by the hotel):
- In an extremely privileged location, near the Courthouse, at 100 meters from the bus and tram stops for the airport Milano Linate, the Central station and piazza Duomo, Hotel Vittoria is ideal for business or tourist stays in Milan.Elegant and carefully furnished rooms, a pleasant garden, two conference rooms, free parking and attached garage as well as all the services of a modern 4-star hotel , make Hotel Vittoria one of the most sought-after hotels in central Milan.The management of the hotel for more than twenty years welcomes guests with family warmth and professionalism at an international level. ... more less
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- Also Known As:
- Vittoria Hotel Milan