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UNA Hotel Cusani
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Reviews (872)
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All reviewsvia dantegreat locationcastello sforzescocadorna train stationjunior suitelight sleeperpillow menubrera districtwalking distancemalpensa expressquiet roommajor sightsstreet noisebusiness hotelhotel is centrally locatedlast supperminute walk
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391 - 396 of 872 reviews
Reviewed 27 January 2012

Very good hotel, clean rooms, kind personnel and helpful.
The location is very convenient, in walking distance to major landmarks of Milano.

  • Stayed: January 2012, travelled on business
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1  Thank AFO1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this reviewResponded 30 April 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

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Reviewed 8 November 2011

The hotel Una Cusani is very well placed and close to many of the tourist attractions in Milan such as the Duomo and Parco Sempione. Several bars and restaurants close by which were all lovely. The hotel itself is welcoming and the staff are polite and speak excellent English. The breakfast was OK although it was sometimes a bit of struggle to get some more hot water for making tea! The classic rooms are a reasonable size but the biggest issue is that as it was November when we stayed, the air conditioning had been turned off and the room was very hot and stuffy. This resulted in having to keep the bedroom window wide open which meant that we were kept awake by the occupants of the apartments that we backed onto who were shouting and talking loudly well into the early hours of the morning. Also as the window was open, our room was inundated with mosquitos which I was quite surprised to see bearing in mind the rain was heavy and the temperature only 14 degrees. Several bites later, we decided to shut the window and suffer the heat and stuffiness rather than being eaten alive by mosquitoes. The bed was a little too hard for our liking and the pillows were like pieces of wafer - not very comfortable. I wouldn't describe this as a 4 star hotel, more like a 3 star but you can't beat the location, maybe we just stayed at the wrong time of year. Unfortunately we wouldn't go back as after 3 nights of poor sleep due to discomfort of bed, pillows, heat and mosquitoes, came back absolutely shattered. However, staff at hotel and location were great. Sometimes you don't get the full package!

  • Stayed: November 2011, travelled with friends
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1  Thank MandaPanda2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
unacusani, Direttore at UNA Hotel Cusani, responded to this reviewResponded 14 November 2011

We're pleased to thank our kind Guest for the wonderful compliments to our staff, breakfast service and our rooms.
We apologize for your unease due to the room temperature. Nowadays our heating appliances, like those of many hotels, compel us to choose between heating or refrigerated system. Refering to the temperaure in Milan on those days, correctly signaled by our Guest, we opted for the warming system, considering it could be off directly in the room. Anyway, as we received another signal about it, we've been providing for the modify plants in order to give our Guests the possibility of choosing between hot and cold air contemporaneously.
Lastly we do remind our rooms provide for a menu which allows our Guests to choose the favourite pillow among different typologies.”
Maurizio Montante

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Reviewed 20 October 2011

The hotel staff was very nice and helpful as well as extremely polite. Food was excellent. The room was very comfortable. I absolutely loved the towel warmers that were on 24/7.

  • Stayed: October 2011
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Thank ioranioi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this reviewResponded 30 April 2017

Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then

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Reviewed 1 October 2011

I stayed at UNA in Milan at the end of my 7-day business trip in Europe. Having visited Milan many times, I believe UNA Cusari has many great advantages that should outweigh some weakness. Pros include 1) great location in the middle of main street Via Dante which connects two mahjor landmarks of Milan, Duomo and the Castle. Just walk 2 minutes to the castle and less than 10 mins to Duomo. Also it is close to business area where I take only a few minutes to go to see clients. It is also convenient to find good restaurant around the walking area. 2) very clean, spacious,and neat room. 3) good service. Staff at the desk had a good service mind that proved impressive to quickly service and respond to any questions and requests. I had asked for good restaurants around the area on the first night and they were offering very fast service to book the place and wrote down the map for us. LAter I requested for the direction to another restaurant and the staff responded very quickly to my impression. However I find that the hotel room and environment looks more like business without true character to reflect old Italian style. But if you like modern boutique hotel, I think this is worth for you to stay particularly for business purpose.

Room Tip: Very convenient to walk to major attractions
  • Stayed: September 2011, travelled on business
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Thank Suwatss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this reviewResponded 30 April 2017

Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again

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Reviewed 27 September 2011

I have to be honest and confess that I haven't pay my stay at this hotel, it's complementary since I'm a guest of a tournament in town. So I have to pay only extras.

The hotel is in a very good position, 10 mins walking from the main square, Piazza Duomo.

The atmosphere is very corporate, not great, but not bad.

My room is quite clean but small

In the end everything looks ok, till you try to connect to INTERNET here it comes the scam. Clear that this is a business hotel and paying 300 euro/night you may expect free connection

I asked the desk if they have WIFI and they just advise me that there is only the hotel WIFI, and you can log in charging the room.

I look at the contract/fee and it's 25 euro per day!!!

extremely expensive but beside that, there is a WIMI (wifi milano) which is for free.

I hate these kind of tricks from hotels, this is why I'm going to leave a TERRIBLE review.

  • Stayed: September 2011, travelled solo
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3  Thank TRIPPINGTASTE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this reviewResponded 30 April 2017

Dear Guest we're sorry to read your stay didn't meet your expectations We always work with passion drawing inspiration from our guest review to better our service, we hope your travels will bring you again to Milan we will be glad to welcoming again

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