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heidicat8
Sandringham, Australia

Lovely Hotel - charged twice

4.0 of 5 bubblesReviewed 17 June 2019
This is a great hotel in a very good location for train travel.
However this hotel charged me twice for the room, they preauthorised my travel card
which was expected, then charged the card again on checkout without removing the previous charge. 3 weeks and emails later they promised to have reversed the charges.
This is a warning do not use a debit card to secure a booking, only a credit card.
Date of stay: May 2019
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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anderson18_11, The Management at Starhotels Anderson, responded to this review
Responded 18 June 2019
Dear heidicat8,

thank You for taking time to share Your recent experience at Starhotels Anderson!
It was our pleasure having You as a guest.

We are sorry for the inconvenience You have faced with a pre-authorizathion. We would like to assure, that the hotel is not charging twice, the release of the pre-authorizathion depends on Your bank and if You still have some problems, we kindly ask You contact us to anderson.mi@starhotels.it so we will be more than glad to help You!

We really hope to be welcoming You in one of the Starhotels.

Kindly,
The Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 4 June 2019 via mobile

Great hotel.Friendly and helpful staff.Was upgraded to an excellent room,good size with very comfortable bed.Nice hotel lobby with bar area and good seating.Excellent choice of food at breakfast with welcoming staff. Milan station and Metro within easy walking distance.

Date of stay: June 2019
Trip type: Travelled as a couple
Thank stephenh00d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anderson18_11, Responsabile reception at Starhotels Anderson, responded to this reviewResponded 9 June 2019

Dear stephenh00d,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
Best regards,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2019

This is one of the best hotels we had stayed in. it is located just 200-300 metres from the Central station and a metro ride away from most of the attractions in Milan. The bus for Seravalle designer outlet starts from just 5 minutes walk away from the hotel.
The room is of very good size with a comfortable bed and the staff are very nice. I will definitely stay at this hotel in my next visit to Milan.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank AmitJ295
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anderson18_11, Responsabile reception at Starhotels Anderson, responded to this reviewResponded 9 June 2019

Dear AmitJ295,
Thank you for the great review of our hotel!
We are glad that you enjoyed your stay and hope to see you again very soon.
Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2019

We chose this hotel because we were looking for comfortable lodgings near the train station that served a good breakfast. It is exactly one block away from the station, where you catch the bus to the airport. The neighborhood is not so interesting or nice (the Duomo is four stops away on the easy to manage Metro), but for us, the convenience to the station and a full breakfast were the important things. The Anderson exceeded our expectations for the quality of room; breakfast not so much.

Our room was large and nicely furnished, including a comfortable desk and a small table and chairs; exactly as depicted on website. Plenty of outlets for electronics and storage space. Large full length mirror and other large mirrors in the room. Excellent quality linens and pillows on the very comfortable bed. A window that opened wide. Luxury extras like bathrobes and slippers. 5 stars for the room.

Nice large, bright bathroom with modern fittings, good quality towels, magnifying mirror. Excellent shower, deep bathtub. Sufficient surface space to put your toiletries. Instead of the wasteful little bottles, there are dispensers of good quality, soap and shampoo mounted on the wall.

However, after the fantastic dinner the front desk arranged for us (at Mamma Rosa) and our luxury-style room, breakfast, though extensive, was a letdown. Cheeses and cold cuts were average. There was a limited variety of Italian or fresh items. Interestingly, the desert items were excellent, if not Italian-style. Served in the basement level, there are no windows, so the dining room is not the most pleasant. It was a bit of a crowded mob scene, in fact. I had to deduct a star. However, breakfast was acceptable and the service was excellent.

The Anderson is an excellent, mid-priced option if you want lodgings near the Stazione Centrale.

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Travel_LadyNYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anderson18_11, Direttore at Starhotels Anderson, responded to this reviewResponded 6 May 2019

Dear Travel_LadyNYC,
thank you so much for taking the time to leave your comment about your stay and for choosing our hotel in Milan.
We will make sure the entire staff will be aware of the good job done and everybody will be happy to read your review.
On the other hand, we have also seriously taken into consideration your comment about the breakfast being your letdown and not up to the expectation, please accept our apologies for the inconvenience occurred.
We sincerely hope your will give us another opportunity to show you our high standards of service.
Kindest regards
The Management

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Reviewed 3 May 2019 via mobile

I booked the hotel due to a business trip and had chosen due to the location convenience, so closed to Milano Centrale. First impression: the architecture is amazing! Everything very well cleaned and beautiful!
Second impression: the welcome desk staff is so friendly! A big thank you to those guys that makes our stay so friendly.

The room is comfortable, clean and specialty not noise.

I would recommend this hotel to anyone in business or touristic trip to Milano.

Date of stay: May 2019
Trip type: Travelled on business
Thank Kati F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anderson18_11, The Management at Starhotels Anderson, responded to this reviewResponded 3 May 2019

Dear Kati F,

it was our pleasure to be welcoming You in Starhotels Anderson!

On behalf of our entire staff, we thank You for such a nice review. Your valutation is very important to us!

Already looking froward to Your next stay in one of Starhotels we send our

Best wishes,
The Management

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Reviewed 25 April 2019

Hello Dear TA members.

I stayed in Starhotels Anderson in March 2019, here is my impression of the property...

1/ Amazing attention to the deyails in the interior design, rooms decor, lifts, corridors, lobby etc: as in the review tytle, they have Gallery of Vittorio Emanuele in the lifts, mirrors in the size of the Last Supper in every room, a leather bag as a * do not disturb* sign ( please see my pictures) and Demarchelier for breakfast..LOL... not the famous photographers himself but his albom in the breakfast room just for the morning read-up during your coffee. LOVED it.
2/ Location: right across the road from the Milano Centrale, its very convenient if you travel to/ from the Malpensa Airport or any other destination by train. Malpensa express runs every 30 min of each hour, travel time to the airport is about 52 min/ one way. Tickets are easy to buy from any ticket ticket machines inside the station or online. The hotel is situated on Piazza Luigi di Savoia 2o, right between two metro stops - Centrale ( yellow and green line) and Ciazzo ( green line).
3/ Breakfast. Served on the ground floor, next to the lift hall and reception. From 7 an to 10 in the weekdays. They offer an ample selection of hot and cold dishes together with fruits, yoghurts, cereals, fruits and coffe. I had my breakfast at arounf 8 am, the room was very busy and the staff managed the crowd quite well and everythuing was smooth and rfficient.
4/ Room quality: as i mentioned above, the two Last Supper size mirrors were overwhelming and just invited you to do more ( Milano) shopping and try on evethything you just bought in front of them. you`ll look amazing, just as i did. All wardrobe and drawers handles are real leather bag straps... amazing and very creative ( i also have pictures of them).
Super comfortable beds + all typical hotel room moderm fixtures - safe, free wifi, tea/ coffe making facilities and a minibar ( well stocked).
5/ Bathroom. I would rather prefer a walk-in shower but my room was equipped with the full sized tub, with shampoo/ shower gel dispensers. Bidet, Hair dryer and a selction of cleranest towels.
6/ City tax is 5 eoro per pax per day of stay, they charge it directly to your card after you checked in. Don`t be alarmed.
7/ check-in and check-out was swift and very professional. The reception was run by two persons, they both were very efficient, neatly dressed and well spoken. And kudoes to the housekeeping, the hotel looks perfect inside and outside..LOL
8/ if you have any questions about this hotel, please dont hesitate to ask. Ill be happy to help.

regards

S

Room tip: all rooms are equally good
Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
5  Thank Schonefeld
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
anderson18_11, The Management at Starhotels Anderson, responded to this reviewResponded 26 April 2019

Dear Schonefeld,

first of all we would like to say big thank You for taking time to share Your recent experience in Starhotels Anderson!

We are more than glad to read such a nice and positive review! All of our staff is more than happy about their good job done and about reaching our high hospitality standards.

Starhotels aim to make the guests fell like home and to make their stay memorable, so thank You, after reading this review we know we are on a good way!

We really do hope to be welcoming You back in one of the Starhotels and while visiting Milan - in Starhotels Anderson!

Our best wishes,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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