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All reviews great location lake como enclosed balcony ferry terminal piazza cavour the main square directly across the street corner room excellent view old world charm old style gelato large room wonderful hotel three nights breakfast was excellent single room
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Reviewed 2 October 2018 via mobile

This was a lovely hotel right on the edge of the lake. Stayed 3 nights as part of an on going holiday. Rooms varied ours was an updated one and absolutely lovely though I do believe some are still in need of an update. The bathroom was huge I found the bed really comfortable but my husband found it slightly to hard. Breakfast was first class and we also ate in the restaurant in the evening which was outstanding. Staff brilliant so helpful especially telling us the best places to visit while in Lake Como. If we ever visit again will definitely stay here

Stayed: September 2018, travelled as a couple
Thank sue186dolphin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2018

We generally liked this hotel. It was very clean, the breakfasts were good and the staff was attentive to our needs. However, upon checking in we felt uncomfortable as the manager behind the desk was berating a student/intern as she seemed unsure of herself in greeting us. She was new to all this and I'm certain could benefit greatly by gentle reassurance instead of a dressing down by the boss in front of the hotel guests no less!
Over the next few days were worked almost exclusively with the intern and were very pleased with her work ethic and growing confidence.
The beds are uncomfortable and the A/C control was odd as it worked in the heating position, not the cooling???
Our room was large and the bathroom was somewhat modern. Huge tub, but due to the steep concave shape made it difficult to stand safely while showering ( at least the first time you go in ). Some broken plastic wire conduit to the radiator was unsightly.
Our room faced the street and could be quite noisy with open windows. We had and enclosed porch with nice modern windows that did a great job of keeping the room quiet, yet allowing us a great view of the lake.
I think with some simple upgrades, ( get rid of the garish chandelier and white lighting), add some new artwork on the walls instead of faded lake pictures tossed here and there and it would be a lot nicer.
To sum up, it's not a bad place to stay, just a tad tired.

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2018 via mobile

This hotel is located right on the lake front. Whilst it is a little dated this adds to the charm. The staff are very welcoming and everywhere is very clean and well maintained. The breakfast was good. The view from our room was lovely and perfect for people watching. The only slight downside was the bed was not the most comfortable. Despite this I would happily return to this hotel.

Stayed: September 2018, travelled on business
Thank K1058QKsharonh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 2 October 2018

Dear Sharon H,
many thanks for your friendly review.
We are glad to discover that you enjoyed the best of your stay here in our hotel.
The hotel staff is always ready to welcome you again!
Best regards,
Martina

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018

My wife and I stayed at the Hotel Metropole & Suisse in Como and the people there where very friendly and very helpful. We stayed for 4 nights and we took the boat tour to Bilogio in the northern part of Lake Como. It's well worth the trip. The lake is covered with lots of great towns to stop and shop. I would love to thank Elene of the hotel for all of her help in resolving a problem that came up. This woman is a great help no matter what problem you may have. Thank so very much Elene. Oh yes there are lots of great places to eat even across the square.

Room Tip: Ask for a room over looking the lake it's a great view
  • Stayed: September 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank LoveItaly63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Elene Montorfano Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 October 2018

Buongiorno from The lake of Como!
Thank you so much for your positive review!!
We are glad to read that you enjoyed your stay in our hotel and the beautiful of the lake.
And me, I personally appreciate your lovely words, and it was a pleasure for me to help you and your wife to solve out the problem. All the Staff hope to see you again in our hotel,
Have a lovely day,
Elene

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Reviewed 19 September 2018 via mobile

Fantastic service. Located to the best. Clean and quite. The pillows are the only negative, to low and hard as a rock. A/C working (which in Italy is not that easy to find). Bathroom fully renovated with a nice size shower. Car service provided to and from Milan airport. A very good good restaurant included.

Stayed: September 2018, travelled as a couple
Thank maurizi01957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Front Desk at Metropole Suisse Hotel, responded to this reviewResponded 1 October 2018

Dear maurizi01957,
thank you so much for your friendly review.
We are pleased to know that you enjoyed your stay with us and this give us hope to see you again in the future.
Just remember to ask at the reception softer pillows!
Best regards,
Martina

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