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All reviews great location lake como enclosed balcony ferry terminal piazza cavour directly across the street the main square excellent view corner room old world charm old style large room gelato wonderful hotel three nights breakfast was excellent single room
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Reviewed 18 September 2017

...is that we were only here for three nights! This is an architecturally beautiful and charming hotel with an art deco ambience and personal service that harks back to a more leisurely and refined time of travel; before travel became more of a chore than a pleasure, and before corporate hotel chains all but wiped out private and family-owned hotels like this that are still managed with pride and with quiet dignity.
When we saw the age of the place, we assumed that the rooms would have a certain faded charm and would be difficult to maintain or keep clean. How wrong we were: the rooms and public areas are immaculate and lovingly cared for. The hotel is in pole position at the very edge of the lake and right opposite the pier where the ferries depart from. As our room looked out over this and benefited from a little balcony we were slightly concerned about excess noise, but again we were pleased to note that the windows were of thick glass and acoustically efficient, and a further benefit is the electric shutters outside all the windows that also help to cut down any noise.

All the staff here are helpful, friendly and efficient. We only had dinner here on the last night (there's a lovely outdoor dining terrace looking onto the lake and the piazza) and came away wishing we'd had meal here every night - the steak was sublime! Breakfast, too, was a pleasant affair in the lovely indoor dining room, with all the old photos of the hotel on display and with coffee on tap - just what I need in a morning! We took the ferry out to Bellagio and the funicular to the top and then walked to the Voltaic Lighthouse. Thanks to this lovely hotel our first visit to Como was a memorable success and we'll look back on our stay here with many warm feelings.

Lovely spacious Superior room (15) with its own little lounge area and large bathroom with a double sink.The only very slight negatives we have is that the pillows were a bit hard on the neck; and that at times the water could have been a bit hotter; and the bathroom hair drier is very underpowered; - luckily we had our own!

Room Tip: Room 15 is at the front of the hotel and looks out over the lake. Small balcony and seating area that we never really used.
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank PeteWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

We stayed in a room on the first floor for five days. It was large with double aspect views over the Como Boat Terminal on one side and the main square, Piazza Cavour, on the other. It was great to watch everyone coming and going on the boats and despite being on top of all this activity it was not noisy due to the very effective double glazing.
Our room was very comfortable with a large bathroom and additional dressing area. Everything was very clean and extra pillows and coat hangers were swiftly supplied on request.
All of the staff were very friendly and efficient and always greeted us as we passed. The reception staff were particularly pleasant and helpful as was the chief waiter in the restaurant.
We only ate breakfast in the hotel which was alright with nice croissants and breads. However I would have preferred more cooked options than the scrambled eggs and bacon available and perhaps a greater selection of cooked meats and cheeses e.g. some smoked salmon or pickled herring perhaps?
The decor was a bit dated and old fashioned especially in the landing and corridor areas. However I note that there is a refurbishment programme in place so no doubt these will be redecorated soon.
All in all we had a very relaxing stay and enjoyed our time in Como very much.

Room Tip: Ask for a Lake view
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank jeanjeanius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2017 via mobile

I came back to the historical Metropole Suisse after sometime and I would like to thanks the staff and the owners who always make me feeling at home, a beautiful home.
The front desk manager Sergio helped to solve a difficult situation and the property offered a suite with no additional cost, I will treasure your kindness!
The restaurant offers a first class service thanks to Augusto and his staff and the ossobuco is always the very Milanese style.
Thank you
Mara

Stayed: September 2017, travelled on business
1  Thank mamo56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2017 via mobile

6 nights in a wonderful setting. This hotel is central to Como and our room had a small balcony overlooking the lake. It is fiercely old fashioned and rightly so because what makes the stay so good was the fantastic staff who really know how to care for you. Nothing was too much trouble and everyone was there to help. It's hard to describe but there was a simple professionalism far removed from the modern cooperate methodology. The room was really spacious and lovely to be in immaculately clean always.
We loved this place the staff make it a treasure I hope it never changes

Stayed: September 2017
1  Thank hill0p1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Responsabile relazioni con la clientela at Metropole Suisse Hotel, responded to this reviewResponded 1 October 2017

Dear hill0p1,
WOW! We're really glad to read this positive review about our hotel and our staff!

We truly love to keep our traditions in our hotel because we think that Hotel Metropole Suisse is a big authentic treasure for our owners, for our staff, for our city and specially for our guests from all over the world.

Thank you very much also for your positive words about our staff. We work hard everyday to make your stay unforgettable. We really love to work with passion and precision and we try to create a familiar atmosphere for our customers. We're happy to know that you can feel it.

We hope to accomodate you in the future again.

Sincerely,
Stefania Errico
HMS - info@hotelmetropolesuisse.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2017

Excellent Location & Good Value for money. You find yourself across the road from the Ferry and overlooking both the Lake and the Piazza. Shopping and restaurants are all a VERY short walk away. This proved to be the perfect location for our holiday in Como. Breakfasts were good and the Hotel Staff very friendly. The room was a very good size with modern bathrooms.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Cyril D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelMetropoleSuisse, Responsabile relazioni con la clientela at Metropole Suisse Hotel, responded to this reviewResponded 2 September 2017

Dear Cyril D,
thank you for your positive feedback about HMS!
It's a pleasure to know that you're satisfied about our position. We're located in the city centre, really convenient for any tour by boat and also near shops and restaurant. I will share with pleasure your positive words about our staff and restaurant staff with all my colleagues.

Hope to accomodate you in the future, maybe also during the winter!
See you soon :)

Stefania Errico
HMS - info@hotelmetropolesuisse.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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