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All reviews sister hotel small luxury hotel hot tub the hotel staff welcome drink nespresso machine junior suite lounge chairs fantastic hotel restaurant recommendations beach club breakfast was excellent the air conditioning cinque terre harbour slh beakfast
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Reviewed 11 October 2016

Booked this hotel as part of our Italian Adventure Honeymoon and what a great choice it was. Their attention to detail was something else. The staff at this hotel are a credit to Eight Hotels!
The hotel is 200m from  Portofino centre which is perfect. You would return from an evening meal to find the bed turned down , curtains drawn and another set of fresh towels. The breakfast was the best we have tasted in Italy. This hotel is the only place I would ever stay  , when we return to Portofino again (and we will return )!
A total credit to Portofino!

Date of stay: October 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank cmspkend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sleozappa, Direttore at Eight Hotel Portofino, responded to this reviewResponded 11 November 2016

Dear Guest,

many thanks for your nice comments, we do take pride in our job and try our best to fulfill our guest expectations.
It is wonderful to read the results in our guests feedback.
We will be looking forward to welcome you back next season.

Kindest Regards,
Christian Del Gatto
Resident Manager
Eight Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2016 via mobile

A boutique hotel with quirky furnishings, this hotel is the height of luxury and service. It's not a formal hotel- the reception is small and the guests are chilled. No wonder- the beds are so comfortable, it's impossible not to relax. Good food, a lovely garden and jacuzzi outside, and nicely located about 5 mins walk to the harbour. Room 80 has a huge bath! Clean, modern and lush. Go if you can.

Date of stay: October 2016
Trip type: Travelled with family
2  Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sleozappa, Direttore at Eight Hotel Portofino, responded to this reviewResponded 11 November 2016

Dear Guest,

many thanks for your wonderful review, We'll make sure we'll share your precious comments with all the Team.

We will be looking forward to your next visit to our charming place.

Kindest Regards,

Christian Del Gatto
Resident Manager
Eight Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2016

Contemporary feeling, close to city centre but far enough to avoid masses of tourism and noise. Service perfect, rooms small but enough space, nice lobby. No view would be only drawback, but hotel guarantees calm and peaceful nights.

Room tip: All seem good
Date of stay: September 2016
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank MadelonW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sleozappa, Direttore at Eight Hotel Portofino, responded to this reviewResponded 11 November 2016

Dear Guest,

many thanks for your kind review, we do make treasure of these beautiful comments which provide us a very good feedback on how we do operate.

Our main goal is to overcome our guests expectation, it is beautiful to know we often accomplish our mission.

Wishing you a very good winter season we will be looking forward to your next visit to our charming places.

Kindest regards,

Christian Del Gatto
Resident Manager

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Reviewed 11 October 2016

Great location and the staff were really friendly and helpful. The front of house staff were welcoming and knowledgeable. The housekeeping staff were friendly, but a tiny bit inconsistent.
We would recommend this hotel without hesitation.

Date of stay: September 2016
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank D5686GXgarys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sleozappa, Direttore at Eight Hotel Portofino, responded to this reviewResponded 11 November 2016

Dear Guest,

It is an absolute pleasure to read your beautiful comments.
I'll make sure we'll extend your compliment to the all team.

Looking forward to your next visit we wish you a very pleasant winter season.

Kindest Regards,

Christian Del Gatto
Resident Manager
Eight Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2016 via mobile

Room was fine but small and pretty unremarkable for over 500 euro/night. Garden could be nice but actually view is across narrow gorge at top of portofino, so not exactly a sea view or quite what we expected.

Service tried hard but let themselves down massively with their valet parking: they reversed our car in to the wall (cliff). They acknowledged contact was made but claimed no damage was done- in fact they'd added some big scratches to a previously lightly scratched bumper and broken one of the rear lights. They offered us compensation in the form of free nights there but we wanted actual repair.
We tried to do the official 'right' thing of going through the company (Solido Hotels) and make a formal claim. The company now denies the damage and is hiding behind language/bureaucracy barriers so we can't get anything from them.

So much for customer service and doing as they said at check in 'forget your problems, we will take care of everything: you're on holiday now'- this is the hotel stay that keeps on costing!

Date of stay: August 2016
Trip type: Travelled as a couple
2  Thank Alastair L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sleozappa, Responsabile relazioni con la clientela at Eight Hotel Portofino, responded to this reviewResponded 7 October 2016

Dear Mr. Alastair,
The damage that You declare was already present on Your car upon checking in, in fact, upon arrival You have regularly signed the "car-report" that we give to our Guests where it was stated that the damage was already present.
Therefore, as as result of Your request for compensation, our Company was forced to deposit to the local police station a formal exposed, aimed, among other things, to confirm our innocence with respect to the damage You have declared.
Said this, we distrust You to immediately remove this defamatory review, which in any case, will be submitted to the scrutiny of the police.

The Menagement

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