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“lacks customer personality”

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Suisse Hotel Bellevue
Ranked #13 of 20 Hotels in Monterosso al Mare
Cinqu
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“lacks customer personality”
Reviewed 8 September 2011

We stayed here for 5 nights and had a lovely relaxing stay. The room was lovely, hotel is well equipped, good internet connection (but you have to pay for it). The shuttle bus was very good, ran on time, but you could walk the steep hill down to town if you wanted to, about a 1km walk. It was lovely and quiet with wonderful views from the front of the hotel.
The staff were always available on the front desk, but the breakfast staff were very curt/rude. Breakfast was adequate.
We had a room without a view, but the front rooms would have a lovely view from the balcony. In hindsight though, our room was probably quieter, as the car park overlooked the front and there is a lot of gravel at the front, so these balcony rooms may be a little noisy??

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank VeeCinqu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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263 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
Date | Rating
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English first
Milan, Italy
Level Contributor
84 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 23 August 2011

My boyfriend and I spent 3 days at this hotel, which is located on the top of a hill, overlooking the sea. The view is stunning but the service is absolutely poor. The most painful part of our stay was the shuttle bus service. Most drivers were unfriendly and it is really unconfrortable to have to organize your days and evenings based on the bus timing. The room was clean and good size. Breakfast was ok, but the staff was really unfriendly. All in all I would not recommend this hotel.

  • Stayed September 2010, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Raganella78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 June 2011

The hotel is situated high on a hill overlooking the Mediterranean Sea. From our balcony the view is beautiful. At night the five towns sparkle like jewels on a necklace. It is quiet and serene. The rooms are larger than typically available in this area. The staff have been helpful and accommodating. The hotels in either the old or new town areas are convenient but are exposed to the noise of the train and crowds.
The shuttle service runs every hour. A trip to the beach for swimming, or to the train station, or for dinner must be planned around the shuttle service which is very inconvenient. The trade off for the hotel takes careful planning that is worth it.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Hankwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
305 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
Reviewed 13 May 2011

We selected this hotel because of its views and free parking. However, the hourly shuttle service 1/2 mile down and up the hill is a pain and never seems to match the train schedule which is a must in Cinque Terre. The hotel service is just one notch above being rude and very unhelpful with information about facilities in Monterosso which is the only place to get a snack, if needed, because the hotel lacks food service except a very pedestrian breakfast. The management seems to be schooled in a Swiss army camp with may rules, regulations and do not. Th elevator is a joke and the room shower space is kind of a walk in coffin. The charges for Wi-fi connects are outrageous.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank martinezcm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 October 2010

This hotel is at the top of a hill above Monterosso, and the view from outside the hotel is gorgeous. Our room was very decent & clean, and the staff was helpful... however- the location of the hotel was a bit of a pain.
They do have a shuttle service to and from the village, but as others have stated, it fills up quickly and you might not get a seat the first time around... they will come back for you if they can't fit everyone the first time. You can walk- but the road is extremely narrow and sometimes scary if a car is passing.
It's not such a bad deal, but it's a bit annoying to have to depend on a shuttle to get around.
We weren't able to get a room with an ocean view, but if we had, I don't think the location would be much of an issue at all because you would have an amazing view from your balcony that would make up for the location.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suzipatricia12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suisse Hotel Bellevue

Property: Suisse Hotel Bellevue
Address: Localita Minali SNC, 19016 Monterosso al Mare, Italy
Region: Italy > Liguria > Italian Riviera > Cinque Terre > Monterosso al Mare
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Room Service Shuttle Bus service
Hotel Style:
#11 Family Hotel in Monterosso al Mare
Price range (per night): $231 - $297
Hotel Class:3 star — Suisse Hotel Bellevue 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Suisse Hotel Monterosso Al Mare
Suisse Hotel Bellevue Monterosso Al Mare, Cinque Terre, Italy

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