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“Great location nice, clean and trendy appartment”
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Very good
8 reviews
Living room
Mezzanine
Kitchen
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Overview
Holiday Rental House -
2 Bedrooms, 1 Bathroom, Sleeps 4
Rome, Lazio

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
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  • Spanish first
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English first
English first
Spanish first
Any
English first
I9397IQje...
Ramstein-Miesenbach, Germany
Level 4 Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Worst travel experience I've had in 3 decades. Paulo is a NIGHTMARE.”
Reviewed 8 October 2016 for a stay in October 2016
1
person found this review helpful

This is by far the worst travel experience I've had, ever. Prior to booking, I contacted Paulo to ask him if he could provide an extra set of linens for the sofa. He agreed, so I booked. Immediately after I paid, the customer service went downhill. I asked for assistance to get to the apartment from the airport, to which is told me to simply book a taxi or take public transportation. Every other time an apartment or house has been booked, the owner is more than happy to assist. Closer to the date, I contacted him to firm up our meet time and such. It took me 3 attempts and a threat to contact Trip Advisor to get him to reply. We get here and the apartment was still dirty from the previous customers. It took him about 3 minutes to "check us in" (enough to take our tax money) and he was gone. It was almost 4pm and the housekeeper still hadn't shown up. The TV also wasn't working. We contacted him and he blew us off. Finally he says that he'll send a repairman for the TV and the housekeeper showed up. I also told him he forgot to provide the extra linens and he tried to tell me I never asked him! He insinuated that I lied! I provided him proof and he promised the housekeeper would bring it first thing in the morning. Well, it's now night 2 and the TV is not fixed, linens aren't here and he won't answer his phone/email. I am going to file a complaint with Trip Advisor and open a chargeback with my credit card. This guy should NOT be doing this job because he royally sucks at it and doesn't care at all about his customers and I hope nobody has to go through what we have so far. I cannot express how upset I am over this situation.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Travelling group: Young Children
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Oct 2016
Yes, a Nightmare !
I think the right thing is just listing the facts, just to reassure my future guests.

When they arrive and descend from the taxi, Jennifer taxi starts screaming like crazy against the taxi driver.

Then he started arguing with her husband because he had not taken an umbrella and it was raining.

Then He is yelling at the children who were bathing ... but it was raining it was normal !!!
I thought it will not be easy with these customers. And so it was.

When she entered the house he started saying crazy things.

1. Jennifer has complained that there was no elevator. But the ad is clearly written that there is no elevator. She said that was not true and I had to show the ad. And in any case, as we climbed the stairs, he said that the steps were too high.

2. She says: The house was not in order. It is true, but this is because I have kindly allowed an early check in letting guests at 10 am instead of 16 pm, and the other guests were just left the house, and the maid would come in an hour.

3. She says: I have asked for an extra set of sheets and not have given them to him. Yes it’s true. But They made reservations for 4, then they wanted to be their friend in my house without telling me anything. I found out and I can not let guests 5 because I do not have permission for 5. My house is totally regular and I have a maximun of 4.

4. She says: The TV does not work. It 's true, but only the first day because there was a strong storm in Rome, the next day I sent an engineer and tv worked again.

But what she did not say is:

1. They broke a lamp and the stereo without paying anything.
2. At the end of the stay they stole two towels
3. They made noise and scream and fight for two whole nights, the neighbors have called me because they wanted to call the police
4. They left all the dirty pots of food
5. When I arrived I kindly offered to bring one luggage up the stairs, Jennifer pretend thet I take on all your luggage !!!!
6. for the few hours when television did not work, I offered to buy a carton for children dvd

I have never experienced such a situation. All my guests are always delighted the home and of our relationship. I’m disgusted that people who have personal problems try to ruin the reputation of those who work seriously for years, offering its guests all the best.
Dear Jennifer, don’t forgot that for you is holiday for us is work !
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2016 for a stay in July 2016

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
25 Jul 2016
Thank you Jose, i'm realy happy that you had happy time in my apartment
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Alberto C
Gijon
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 August 2016 for a stay in August 2016
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Céntrico
Liked least: Poca seriedad con la tasa de dormir en Roma de su propietario
Travelling group: Family with Young Children
Would you recommend this hotel to a friend?   No.
Recommended for:
Friends getaway Families with young children
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
14 Aug 2016
Hi alberto, we give back the 56 euro, sorry but for the int. Money trasfer we just need some day.
Ciao
Paolo
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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