We recently stayed here for one night (celebrating our anniversary) at the end of a trip throughout Italy. We booked the Presidential Suite, Rubio.
Although we got to the hotel before official check-in time, the staff was extremely welcoming and alerted us that our room was already ready for us, and checked us in promptly! We weren't expecting this at all-but we were both so impressed and appreciative of their hospitality.
The room itself was beautiful-Swarovski crystals hanging from a ceiling fixture, special lighting effects, a "faux" fireplace, and Blue-tooth enabled speakers throughout the room. It was so neat to be able to listen to our music while getting ready. Nevermind the private rooftop balcony overlooking Piazza Navona. Incredibly romantic-as well as the surprise chocolate dipped strawberries that arrived while we were out and about (in what we assume was an anniversary treat!)
Although we did have an issue with lack of hot water, the staff did their best to fix the issue immediately. They alerted us that there was, in fact, a larger issue that would have to be fixed later that day. For this, they arranged and paid for a private Mercedes transfer for us the next morning to the airport. It certainly wasn't expected by us or necessary, but that gesture, in an effort to compensate for the situation, was very much appreciated.
Because of this gesture, we would not hesitate to stay here again.More
- Free Wifi
- Room Service