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All reviews spanish steps via veneto rooftop restaurant american embassy top floor pastries jacuzzi bath trevi fountain villa borghese emailed the hotel deluxe room breakfast room long weekend beautiful city site seeing breakfast is served city break
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Reviewed 28 July 2017

arrived in rome with a prebooked Mercedes private transfer from hotel ,pre payed , and found a black transit ! albeit tidy but not as requested ,unfortunately the electrics failed and our driver spoke no English , so my partner helped for 40 mins to push this van around the car park to no avail! we managed to understand that aother car was coming ,a new car as we hd booked turned up and we were taken to hotel , wonderful welcome although no apologies at all or even discount for return journey to airport.
ALL STAFF WERE WARM AND FRIENDLY , I enquired about the previously booked trips ,which I had arranged by email with concierge VINCENZO MIELE , he wasn't around and we had booed table for the hotel restaurant for that eve, they had no knowledge of this ! Stella the deputy concierge was very helpful and managed to sort out these trips 3hrs later ,no apologies again ,but lovely girl,, food in hotel is amazing and we found it to be the highest quality,very impressed , all barmen ,waiters were fantastic , however trips were very unorganised we were picked up 50 mins late from hotel ,taken to a street and told to get on a bus ! after 30 mins of waiting we were told to get off and go to booking office !! how embarrassing !told to pay them, when we had been told to pay driver !tour was late for Vatican ,basically running after tour guide who we couldn't understand and ear pieces kept cutting out !waste of money 138 euros!!
apart from that a fantastic hotel and experience ,Rodolfo Papini was lovely and very helpful ,but we never even saw the concierge Vincenzo ,although he was working , if you get the chance to stay in hotel you wont be disappointed ,very good value ,and Rodolfo and Stella were lovely

Room Tip: expensive rooms are in full sun so in sumer avoid ,budjet rooms are lovely,absolutely spotless , all roms were quiet and air con was amazing
  • Stayed: July 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank kimmy4c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareDept, Responsabile relazioni pubbliche at Hotel Romanico Palace, responded to this reviewResponded 29 July 2017

Dear guest,


Thank you for this review and for having such kind words for your stay here at Hotel Romanico Palace ****.

First of all let me add something to your positive comment about our position, infact it truly is strategically important: you can reach main attractions by walking in every hour of the day without worry ( we are located in a diplomatic and safe area just as you said ), but there is also the subway, that in a few minutes it leads you near to the majesty of the Colosseum or Vatican City.

Furthermore our breakfast is simpliest one of our prouds, I mean: Enjoying the quality of the food and a large variety of products for the buffet breakfast from our panoramic Roof Garden Fulvius with the breathtaking view of Rome is definitely the best way to start a day here in one of the best cities in the World. What more does one need during a vacation?

Regarding our pick-up service thank you for clarifying everything.. We usually suggest to take the private car because it’s surely more elegant and more comfortable as well. So thank you very much for acknowledging that our service is the best way (even if you had some trouble with it, clearly not predictable), we’re sure it’ll help a lot of people coming from the airport.

Finally let me talk for a moment about our Staff: all in all definitely helpful in any way they can , the quality and services offered together with the professionalism of the staff gives that added value to your stay making it an unforgettable experience in the Eternal City.

Waiting for your return here again I extend my best regards,


Gianluca

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Reviewed 25 July 2017 via mobile

The hotel is in a good area near the US. Embassy. There are a number of lovely places for lunch and evening meals nearby. It is a 15 minute walk to Termini station and there are many bus routes that pass near the hotel. The room was comfortable and what you would expect from a 4 star tourist hotel. The staff were friendly and gave good information about the attractions of Rome. The only (minor) downside was there were no British t.v. channels. I usually like to have be news on while I get ready to go out. Most hotels have an English, German and French news channel but this one only had all Italian channels. It was not a major issue. Thanks for a good stay.

Stayed: July 2017, travelled solo
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareDept, Responsabile relazioni pubbliche at Hotel Romanico Palace, responded to this reviewResponded 26 July 2017

Dear Chris,


Thank you very much for this amazing review regarding your stay at the Hotel Romanico Palace****.

Thank you also for choosing us for your recent stay in Rome, I am delighted you enjoyed your stay and very happy that we are now your first choice in Rome!

Your brilliant feedback is very encouraging for us and our Staff that are the real hosts of the Hotel; at your service you’ll have charm, professionalism, sympathy and a touch of kindness in order to make your stay awesome. Of course we’re happy when we read this words and I’ll make sure to pass this review to all of our Staff. It means we’re in the right path.

We are in the heart of Rome and we are very fortunate at Romanico Palace to have so many different charming rooms. Our owners continue to ensure that the decoration is different in all the rooms and suites. We are very proud that guests such as yourself recognize the attention to the detail.

It is important for us that our guests enjoy a unique stay between the views of the city and our very elegant décor.

About our television programs I just wanted to let you know that we have foreign channels (mostly news), next time ask at our Front Desk for the correct channels so we’ll help you out in this as well.

In any case it is great to hear also that you found the Hotel location very good because it is in fact one of our strong points and it is quite enviable; we are a short walk from Villa Borghese, the Spanish Steps and Trevi Fountain, thanks to that visiting the Eternal City from our position becomes a relaxing and enjoyable experience. We are indeed located in a very quiet and central area which has a lot of attractions, without using any transportation you can reach very easily by walking pretty much everything.§

To know that our people and the service you received made such a positive impact in your stay is incredibly motivating. We hang our hat on the genuine, personal nature of our service and hope that our guests will feel so at home that they will always want to return.

Thank you again for choosing us and we hope to see you in the future!

Best regards,


Gianluca

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Reviewed 25 July 2017 via mobile

Cannot say to much good about this place except the majority of staff were pleasant. Pre paid 2 nights leading up to a tour which was cancelled. Advised 8 weeks out I wished to cancel and they refused to refund . Be warned.i did stay several nights and classed the rooms as poor with shall we say unique devote of a classic style. Not my cup of tea and for the money expected if they wish to decorate in this way to ensure a higher standard of devote is incorporated. WiFi poor. Tv did not work. Spa had a plug that did not work. Had a staff member walk into the room at 8.30 at night without knocking and when I rang front desk to complain was told it's ok he is staff as though that made it ok. Location was good. Would suggest you could do better.

Stayed: July 2017, travelled as a couple
3  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareDept, Responsabile relazioni pubbliche at Hotel Romanico Palace, responded to this reviewResponded 26 July 2017

Dear Peter,


Thank you for your feedback, we place enormous value on what our customers are saying about us.

We can only improve if we truly listen and take genuine action, but sincerely your feedback is not very clear.

There are “pretty imaginative” things: from a distance you can admire the grandeur and elegance of the hotel, it is a historic building of the eighteen century, impossible to miss. The baroque architecture of our e property was entrusted to one of the greatest Italian artists, it would be nice for us to respond with photos.

About the room assignment, our whole property is composed of more than 100 rooms, every one of them has a detail or some particular that make it different from the others.

I am sorry that you were disappointed with your room and I fully take your comments on board. Our Classic Room Category is one of our entry level room categories and one of 5 room categories we have available which different range and details.

We can accept every type of criticism, but not for our level of service, as you can see from the ranking, it is the first facility with high score. It is generally rated by all of our customers between 4 and 5 (out of five), it seems an unfair criticism.

We are very disappointed that in this instance we failed to exceed your expectations, and apologise for any confusion caused by tourist laws.
Anyway your review seems very vague, we reported the fact to Tripadivisor to verify your real stay with us.
The fact is that on this website you always have some bad review from one unsatisfied client and a lot of fake client (competitors) that review the Hotel..
It’s a kind of war, but this is another story…

Best regards,


Gianluca

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Reviewed 22 July 2017 via mobile

Lovely hotel in a gorgeous neighbourhood (The Savoy is just down the road!). The hotel is around 15 minutes easy walk from Termini Station and if you walk 10 minutes down the road you will reach the Spanish Steps. There are many good cafes and restaurants nearby, including the Hard Rock as well as more traditional Italian restaurants.

The rooms were lovely (anyone that says they need a revamp clearly doesn't recognise that it's supposed to be traditional and shabby chic). We stayed in room 225, a standard room, and the shower was fantastic and had hydrojets. This was just what we needed after walking round all day in the Italian heat. In addition, the breakfast room and rooftop terrace are brilliant and are the real highlight of the hotel.

We would certainly recommend this hotel and wouldn't hesitate to stay again. Thank you to all the staff!

Stayed: July 2017, travelled as a couple
2  Thank Globetrotter12348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareDept, Responsabile relazioni pubbliche at Hotel Romanico Palace, responded to this reviewResponded 23 July 2017

Dear Guest,

Thank you very much for taking the time writing in regards to your experience at the Romanico Palace Hotel.

I am thrilled that you had such a positive experience and simply over the moon that our service really stood out and exceeded your expectations. We have an exceptionally passionate and enthusiastic team of individuals who truly enjoy being part of our guests’ experiences and simply love what they do. Your wonderful feedback is incredibly motivational for us all and is greatly appreciated.

The breakfast is so crucial for us. We focus and the quality of the products and follow up with all the comments from our clientele to make sure with fully satisfy every guest. Organic food, fresh pastries every morning, homemade cakes, biologic jam, products for people with gluten allergy..

The location is fantastic: a terrace that offers 360° panoramic views on the majesty of Rome, unbelievable way to start the day, we give to our guests the unforgettable opportunity to have a quality breakfast while looking out over the ruins of the greatest empire on earth, to the backdrop of the vibrant and beautiful Eternal City.

We are so pleased to know you were happily impressed by the décor, the charm and atmosphere cozy and relaxed of our Hotel and its panoramic roof garden where breakfast is served.
Our management firmly believe that when a customer arrives at the hotel must be able to find everything you need, our commitment is to make great every moment of the day: the sweet awakening in the morning, the evening aperitif or after dinner.

We appreciate your personal recommendation and support and hope we can be a home away from home for you for many years to come.

We look forward to welcoming you back soon!

ARRIVEDERCI
Alessandro

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Reviewed 17 July 2017 via mobile

Very clean rooms and bathrooms. But the staff are what makes the hotel. They could not have done any more for us. Ten out of ten for service with a smile. I would highly recommend the hotel if you want a hassle free trip. Romanico is the best!!

Stayed: June 2017, travelled as a couple
Thank Naomi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CustomerCareDept, Responsabile relazioni con la clientela at Hotel Romanico Palace, responded to this reviewResponded 24 July 2017

Dear Naomi,

Thank you very much for your fantastic review.

We are pleased to see that you found our location really good and convenient -this is a re-occurring theme among all our reviews and it is one of the major benefit of our hotel and we are very glad that you spent a really lovely time in the eternal city.

Hotel Romanico Palace is located in a safe and quiet central area which has a lot of amenities and attractions, indeed without using any form of transportation you can reach in 10 minutes by walking Spanish steps, Trevi Fountain, Villa Borghese with the gardens and much more to see around.

Regarding the type of the room you that has been you assigned it was a comfortable Double Deluxe Room with comfortable beds with Jacuzzi amenities.

We are happy to read that your room was suited to your needs and we are sure to share your comments about how clean you found your room with our housekeeping team – they do work very hard indeed to provide all our guests with the cleanest of hotels.

Furthermore we will be sure to pass your comments regarding our First Class Staff, concierge, front desk staff, everyone as you said has been very helpful and professional during all your stay as well the others concerning the breakfast will be reported to our Chefs and Restaurant Staff – they always try to improve the service with the goal to obtain a sense of satisfaction from our guests.

We would take pleasure in welcoming you back in the future so that you could experience again the lovely moments that you spent at Hotel Romanico Palace and in the Eternal city.

Best Regards

Andrea

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