I have been referring friends & family members to Hotel Sole Roma for 17 years and reserved a room for myself for four nights in June 2017. I arrived mid afternoon & was jet lagged after 2 international flights and 20 hours of travel. I was told that the hotel was booked & they did not have a room for me even though they acknowledged my reservation. Meanwhile, a young couple arrived & checked in (age discrimination? - I am a 68 year old female). A staff member grabbed my suitcase & told me not to worry, I would be staying next door. I struggled to keep up as he (and my suitcase) walked several blocks before we arrived at a large old hotel on a very busy street. The woman working at the first desk said not to worry, I would only be charged the city tax of 4 euros per night for my room. She took me to the 2nd floor which was clearly under construction with workmen everywhere. The air conditioning was not working in my room and it was 90 degrees outside. I asked to be moved to another floor and was told that nothing was available. I kept calling the front desk & finally was taken up an isolated small staircase leading to a small, unmarked room. It was clean so I agreed to stay there. After 3 nights, I was told that I would need to pay the full price for the fourth night. I declined and demanded to go back to Hotel Sole Roma. Once again, I was told that it was booked & no rooms were available. I refused to leave and they finally gave me a room for the night. When I checked out the next day, I learned that they had charged me for all 4 nights even though I had only stayed 1 night. I asked to talk with the manager and was told that there was not one on duty. The hotel clerk acknowledged that they routinely overbook their rooms. He said, "After all, people cancel all of the time for a variety of reasons". It is sad to see a former family run hotel now managed by a large corporation with no concern for their guests. You take a risk of being turned away if you make reservations to stay at this hotel.
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- Also Known As:
- Albergo Del Sole Al Biscione Hotel Rome