When we arrived at the hotel we were told that our prepayment, which was made when booking from the hotels internetpage, had not come through, and that we had to pay for the stay again. When we checked with the bank the following day, it showed that we now had paid for the room twice. When taking the print from the bank back to the hotel, they apologized and said they would correct it. To make sure the correction was carried trough properly (we didn't really trust the hotels routines anymore...), we ended up spending altogether half a day of our three days in Rome in the reception while the staff was having a hard time dealing with simple things like making the right phone-calls and getting faxes through. After messing up like this there was no attempt from the staff to make it up to us through any kind of compensation. When we suggested that that would have been the right way to handle the situation, the only answer we got was that it would have to go through the manager, and that he was not available. Altogether really bad routines and really bad service.
- Official Description (provided by the hotel):
- The Hotel Amalia Vaticano, situated in a late 19th century "Palazzo" is only few steps from the Vatican, the Sistine Chapel an the metro station " Ottaviano S.Pietro. All rooms are equipped with private bathroom, LCD TV. Telephone, hair-dryer, safe, air-confitionig.Wifi free for Superior rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia APAC, Hotels.com, Booking.com, Wotif.com, Agoda, Hooroo Pty Ltd, Priceline and Evoline ltd so you can book your Amalia Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Amalia Hotel Rome