small room with a great bathroom, excellent breakfast, good staff the location is not to good is better in via veneto.More
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small room with a great bathroom, excellent breakfast, good staff the location is not to good is better in via veneto.MoreShow less
thank you for your review and for your appreciations in some aspects of your stay with us. Concerning the room size you have been probably assigned in a superior room which is our basic category and have size that start from 25 sqm (approx. 270 square feet), however our deluxe double room start from 32 sqm (345 square feet) which are generous sizes for Rome.
Regarding the location describing Via Veneto as a better location let us disagree, for the customer not familiar with Rome the Splendide is located within the same area (we are at less than 5 minutes walking distance from Via Veneto) with the plus to be in front of the Villa Borghese Gardens which give us the view of the green of the park (not available from most of the buildings of Via Veneto) especially from the deluxe double rooms and from the terrace of our junior suites, with also less traffic and confusion created by the larger street as Via Veneto is. Thank you for your attention and best regards.
The Guest Relations Department
One expects certain levels of service at a 5 star hotel but the Hotel Splendide Royal exceeded all our expectations and hopes. The hotel itself was beautiful, and the Christmas decorations were wonderful. But the service from the hotel staff and particularly the Concierge was personal, professional and caring. For example, when my wife needed dental care, the concierge personally escorted my wife and I to a wonderful dentist. All the hotel staff were professional and courteousness and helpful. Restaurant recommendations and reservations were also made and confirmed with a printed map and directions. I would recommend this hotel to anyone wishing to experience service at its best and little found in most hotels today.
First timers to Rome should consider this hotel. Walking distance to the spanish steps and other attractions. Great view and atmosphere from their dinner restaurant.
We found the service at this hotel to be above and beyond! Excellent restaurant!
We found the Splendide Royale through the recommendation of a colleague. We were seeking a venue that was accessible, luxurious yet suitable for a business meeting of about 15 people. All of our expectations were surpassed. The food was amazing and teh service can not be beat. Sure, stuff came up but they attended to it immediately. Also, its location right near the Spanish Steps and is readily accessible to the many key sites to see in Rome. While the entire staff was excellent, there is a young woman named Fabiola that really held it all togther to make it an excellent experience.
We would definitely use this facility again.
Nice hotel in a central location, well connected to public transports and shopping areas. Interesting lobby, kind and professional personnel, quiet room and the fact that we got an upgrade was "a nice surprise"!!!!!.