I booked this hotel for my trip to Italy, 3 days Rome, Florence, Amalfi coast for July and unfortunately I received some days ago a message from the hotel that it will not be open on time.
Of course, it was a big surprise for us as everything is booked already, from the tickets to the private guide but I want to express my personal opinion in how this situation was treated by the hotel. They provided excellent customer service, offering an alternate hotel and booking for us all additional services like transfer, private guide, 2 restaurants. I would have prefered to stay at the 155 but at the same time they took very good care of my reservation and all my requests what is showing how professional they work.
As soon as the hotel will open, it will be the first hotel on my list to try hoping to find the same persons who were taking care of my reservation now. Special thank you to Valeria & Claudia from the reservation/ sales office!
- Official Description (provided by the hotel):
- Located right on Via Veneto, 116 spacious rooms and suites, containing beautiful decor and 1920s inspired handmade furniture. With two fine dining restaurants, a rooftop solarium, the state-of-the-art AQVA CITY SPA, and Fitness Centre, this is the perfect destination for an event or city break in the eternal city. With a legendary art collection including works by Picasso, Dali and Guttuso, and the grand marble bathrooms in every suite, Grand hotel via Veneto is your luxury hotel in Rome. The hotel’s sleek design is defined by an art deco’s Ruhlmann inspired motif that pervades throughout the building while contemporary works from an excellent collection of artists and tech- forward amenities fill the public spaces and guest rooms. Marble bathrooms, meeting rooms with fully-stocked bars and penthouse suites with terraces overlooking the eternal city below add to the opulent experience. DISOVER YOUR LUXURY HOTEL IN ROME. We offer uncommonly spacious accommodations in Via Veneto styled after luxury apartments, providing guests a residential-like escape in the eternal city. Every guestroom at Grand hotel via Veneto offers a plush king or queen bed, modern bathrooms full of Carrara Marbles, bath robes with slippers, and room service from our Magnolia and Time restaurants. Huge windows welcome refreshing natural light into a simple and elegant space. Modern art, ranging from abstract paintings to collages, adds a bit of Italian artistic flare to our sleek and luxury spaces. Grand hotel via Veneto offers to its guests a rooftop garden with hammam and hot tub, and also its AQVA City Spa: fitness center, chromotherapy, vitality pool, any kind of massages, sauna, hydromassage, everything within an environment completely made with pure Carrara Calacatta Caldia marble, that evokes the ancient Roman thermal baths ... more less
- Reservation Options:
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