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Review of Rhome19 Room 191

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B and B -
1 Bedroom, 1 Bathroom, Sleeps 2
Rome, Lazio

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Very bad experience ”
Reviewed 25 April 2017 for a stay in April 2017

Horrible experience ruined the first part of our travels first we was asked to try find a building to collect a key so for 2 hours we are walking around with our luggage trying to find key so after long day traveling we was expected to do that it would be ok if it was easy to find but its not our room and bathroom was so small it was hard to even be in there bed constantly falling apart had to keep putting slats back together ,air con does not work when raised with the manager she said she was sending someone next day no one came we had to keep window open and then noise was horrible to sleep with then the key point here breakfast well coffee and a croissant is hardly a breakfast its not even really continental so big false advertisement there when we finally got to meet the manager on the 3rd day we told
Her about our problems and it was almost impossible for her to agree just try and defend she tried to tell us we are the only people to complain about getting the keys from the other building and all the guest in the hotel now did the same well shame on her as we met some other guest upon arrival saying that someone met them with the keys Francesca then went on to say the bed had never fell through before absolutely rubbish it was a cheap ikea bed and literally every time you moved it fell through she said normally there are towels and sheet in the draws underneath the bed draws so this stops it and the cleaners must of took them out she took no accountability or ownership for the complaints she then said we can move rooms BUT this will be at another hotel so we would have to pack up speand time trekking across Rome to another hotel not a good resolution anyway after long conversation she agreed to refund first night and said will get the bed sorted air con got sorted its was very weak so we went out come back and bed still not sorted and it got worse cleaners did not leave any new towels they took dirty one and left no others so we had to find others from under bed we was glad when check out day came then they txt us to say can they put our booking through as a no show we said sure if it doesnt affect us and it did we lost money with booking .com who now have a complaint open for us very corrupt so i guess they are not gonna pay the city tax to recuperate their loss of refunding our first night very bad would never recommend save your self the stress guys

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