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“They cancelled our booking 3 days before we were due to arrive”
Review of Palazzo Olivia

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Palazzo Olivia
Ranked #71 of 1,178 Speciality Lodging in Rome
Certificate of Excellence
Reviewed 10 July 2017

We arrived in Italy on Monday as part of a week long trip to different cities - starting with Milan. We received an email at 2pm re-confirming our booking, ensuring us all was fine and they looked forward to welcoming us on the Friday. Two hours later, we received another email saying the hotel had been over booked and our reservation had been cancelled, but payment had been taken. We were already in the country and now had no where to stay in Rome and were due to fly there in 3 days time, not only that but our money had been taken. An alternative apartment was offered but it was much further out from the area we had chosen, the standard of the apartment was no where near what we had booked and it seemed suspicious as there was only one review and one picture of it on TripAdvisor.

As two young girls in our early 20's we had spent a long time carefully choosing a hotel with lots of positive reviews and that was in a safe location for us. We were devastated but also so worried as we thought we wouldn't be able to find another hotel in time, leaving us stranded.

Luckily my mum who was home in the UK managed to ring hotels.com who we had made the booking through. After three hours on the phone they managed to find us an available room in the same area for the duration of our stay and they covered the additional charges as the hotel was more expensive.

Thanks to my mum doing this and hotels.com being helpful and managing to do this, our holiday was saved. But it was horrible to go through, took up a lot of time and stress. We spent our first day and night in Milan panicking and unable to relax and enjoy ourselves because of this and were worried about what we were going to get hotel-wise when we got to Rome as of course, it was a gamble.

Thankfully it all turned out ok due to this, but because of this - I would definitely NOT recommend Palazzo Olivia. We were incredibly disappointed and distressed by their poor organisation. I would however recommend the hotel that we stayed in in the end, Hotel Locanda Cairoli.

Stayed: June 2017, travelled with friends
Thank natashadp22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8 - 12 of 310 reviews

Reviewed 10 July 2017

What a perfect place to stay while visiting Rome. The hotel is central so we could walk to all of the sights we wanted to see (vatican, forum and colosseum, trevi fountain, jewish ghetto, Piazza Garibaldi). And you are just 2 blocks from Piazza Navona (plaza with 3 fountains) so you always have good places to eat. The rooms were very comfortable and unique and the staff was courteous. We would recommend this to anyone visiting Rome.

Room Tip: Our room was on the fourth floor so we had a small balcony.
See more room tips
  • Stayed: July 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank wernertnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2017

This hotel is unassuming and is located on a small alley street. It looks like an entrance to someone's home. It has apartments inside. My apartment was clean and cute. Separate small kitchen/living area from the bedroom. I felt like a local. When you walk out, you are less than five minutes to Piazza Navona on one side of a main street, Vittorio Emanuele and Campo di Fiori on the other side of the street. It took 20 minutes to walk to the Vatican/St. Peters and about the same to colosseum in the opposite direction. The apartment has a cute little breakfast room with a nice selection for breakfast. This also becomes a restaurant at night. The price is very reasonable for what you get. This is now my favorite place to stay in Rome. Great location, helpful and friendly staff and affordable.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Carolyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 June 2017 via mobile

We spend great four days in Palazzo Olivia. A big apartment that was very clean, had comfy beds, was very spacious even with a walk-in wardrobe, came well-equipped kitchen and bathroom. The location is unbeatable close to Piazza Navona and Campo di Fiori - still a quiet street.
If you consider booking do not go for the Economy Room as this does not have a window.
Other apartments are great. Breakfast was good too.

Stayed: June 2017, travelled with friends
Thank Dorit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2017 via mobile

We booked a place just a couple days before arrival. So price was not cheap. We paid around 400 euros for two nights. We liked Piazza Navova suburb, so we normally rent apartment around the piazza.

The place is clean, stuff is friendly and helpful. The only word i can say about the apartment is place. It is just on the from piazza Navona. In walking direction to all seeing.

So it was ok. But nothing fancy. It was nothing wrong with the place but also nothing wow.

Stayed: May 2017, travelled as a couple
Thank Alexey2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palazzo Olivia

Address: Via Dei Leutari 15, 00186 Rome, Italy
Region: Italy > Lazio > Rome > Navona / Pantheon / Campo de’ Fiori
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #71 of 1,178 Speciality Lodging in Rome
Price Range: $71 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palazzo Olivia 3*
Number of rooms: 10
Official Description (provided by the hotel):
Palazzo Olivia is a newly restored 17th-century building located in the historic centre of Rome, between Campo de' Fiori and Piazza Navona. Palazzo Olivia offers one and two bedroom apartment for short stays. It's the ideal accommodation for a family holiday, romantic vacation or a business trip. If you decide to visit the eternal city, we will offer you the opportunity to experience the typical atmosphere of local life and enjoy the marvels of Rome all around you. ... more   less 
Reservation Options:
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Also Known As:
Palazzo Olivia Hotel Rome

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