We arrived in Italy on Monday as part of a week long trip to different cities - starting with Milan. We received an email at 2pm re-confirming our booking, ensuring us all was fine and they looked forward to welcoming us on the Friday. Two hours later, we received another email saying the hotel had been over booked and our reservation had been cancelled, but payment had been taken. We were already in the country and now had no where to stay in Rome and were due to fly there in 3 days time, not only that but our money had been taken. An alternative apartment was offered but it was much further out from the area we had chosen, the standard of the apartment was no where near what we had booked and it seemed suspicious as there was only one review and one picture of it on TripAdvisor.
As two young girls in our early 20's we had spent a long time carefully choosing a hotel with lots of positive reviews and that was in a safe location for us. We were devastated but also so worried as we thought we wouldn't be able to find another hotel in time, leaving us stranded.
Luckily my mum who was home in the UK managed to ring hotels.com who we had made the booking through. After three hours on the phone they managed to find us an available room in the same area for the duration of our stay and they covered the additional charges as the hotel was more expensive.
Thanks to my mum doing this and hotels.com being helpful and managing to do this, our holiday was saved. But it was horrible to go through, took up a lot of time and stress. We spent our first day and night in Milan panicking and unable to relax and enjoy ourselves because of this and were worried about what we were going to get hotel-wise when we got to Rome as of course, it was a gamble.
Thankfully it all turned out ok due to this, but because of this - I would definitely NOT recommend Palazzo Olivia. We were incredibly disappointed and distressed by their poor organisation. I would however recommend the hotel that we stayed in in the end, Hotel Locanda Cairoli.
- Official Description (provided by the hotel):
- Palazzo Olivia is a newly restored 17th-century building located in the historic centre of Rome, between Campo de' Fiori and Piazza Navona. Palazzo Olivia offers one and two bedroom apartment for short stays. It's the ideal accommodation for a family holiday, romantic vacation or a business trip. If you decide to visit the eternal city, we will offer you the opportunity to experience the typical atmosphere of local life and enjoy the marvels of Rome all around you. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia APAC, Agoda, Wotif.com, Hotels.com, TripOnline SA, Hooroo Pty Ltd and Cancelon so you can book your Palazzo Olivia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palazzo Olivia Hotel Rome