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Reviewed 15 March 2011

Relais la Maison has got some praising reviews f.ex in Booking.com website, so I decided to stay there with my family. In my last visit in Rome I stayed in Hotel Artemide, which is right now in Tripadvisor's top three of Rome hotels, and I absolutely agree with that! Artemide didn't have any family room left therefore we decided to book Relais la Maison, which appeared to be very decent place.

At first blush everything seemed to be just great. We got a corner room from the fifth floor, and the view to Santa Maria Maggiore church was astonishing from there. Room is about 20 square meters, and there was a queen-size bed and two additional beds for kids. Table, chair, flat screen tv and wardrobe, and just enough room for luggages. Washroom looked also very nice; grey and white colours, beautiful glittering (!) flagged floor and bathroom with massage shower. Also there was a air conditioning in the room, free wi-fi and a small refrigerator, also electronic safe in the closet. If You visit the website You will see some pictures of the Relais la Maison and I think pictures are telling the truth and they are very realistic, no gimmicks like there might be in so many cases...

Reception hall was very small, but very cosy and well maintained and in the same place there was a breakfast area. If the place is fully booked You have to wait Your turn since there's only three tables - one for 6 persons and two tables with only two chairs. Relais la Maison itself is very small place, only six rooms, so the waiting time shouldn't be too long anyway. Again, the view from breakfast room is fantastic - Santa Maria Maggiore church is only a couple of hundred meters away, and it's well worth of visiting.

In breakfast room there's free coffee machine which is in use throughout the whole day, and You can have a cup of coffee when ever You want. Also the fridge is full of yoghurt and juice and free to use all the time. Very nice! The staff is in attendance from 7 a.m. to the afternoon, someone might find it a little bit inconvenient to be there alone, but the place seemed to be very safe and secure. Anyway, I would say it's not the Hotel but not quite B&B either, it's somewhere between.

The location of the Relais la Maison is pretty competent; very close to Termini train station and Via Nazionale shopping street, about 1 km or a little bit more to f.ex. Colosseum and Spanish Steps, but still in a quiet area. BTW, very good pizzeria with wood pizza oven (l’Angolo di Napoli) is on the other side of the street... So, like You can imagine, the basics are all right and there should be a chance to make this place extraordinary.

All in all, after five days visit I would say I'm a little bit disappointed. Everything was not so perfect as it seemed at first. We got a pretty warm welcome, a map and some instructions what to see and where to go. Also the lady showed us the room and all the amenities, so everything was very clear from the start. After that, we were like air - no one paid hardly any attention to us and we felt like Persona non Grata for rest of the days there. No good mornings - the staff looked very busy behind the desk reading newspaper when we came to breakfast - anyway that didn't bother us too much since we didn't need anything, but most of the hotels today will realize that service really makes difference... The most incredible thing was the staff member smoking behind the reception desk only one meter away from our room - of course the smoke came to our room too. Not too nice!

Room was very very dusty, big heavy curtains and wall-to-wall carpet made the room one of the dustiest ever, regardless the every day cleaning. Also the bed was very hard and uncomfortable, so it was pretty awkward to sleep.

Breakfast was very basic: juice, coffee from automatic machine, yoghurt, cereals, cheese, sausage and sweet pastries, no bread besides toast (which was a couple of days over“best before”-date). OK, that's acceptable since there's actually no kitchen, but f.ex. baguette would have been nice to have, especially since the toaster was so slow...

In the very end, we had mixed feelings, there were some very good things but also some failures. Rome itself is one of the best cities to visit, and there's a big variety of hotels and B&B:s, so think twice and read some reviews before booking. I will try some other place next time.

  • Stayed: March 2011, travelled with family
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3  Thank -MP069-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 March 2011

I read the reviews of this B&B both here and on the hotel booking website I used and was initially enthusiastic about staying here. The rooms look very nice and the location is excellent.

On closer inspection - the jacuzzi showers don't work, the rooms smelled peculiar, there are weird blue & green lights (sensors) in the bedroom that make it difficult to get to sleep, there are not enough pillows and I don't think the blankets/quilts had been laundered for a long time. There is no soundproofing at all, so if you squeak the neighbouring rooms can hear you! There are no english tv channels at all.

The breakfast was a complete shambles, the woman on the reception was blatantly rude, ignoring everyone to talk on the phone (even when tables needed clearing).

She didn't tidy up the breakfast things and it appeared that once the croissants etc that had been bought for breakfast were finished, it was just bad luck, even if you arrive within breakfast hours. I don't think that the free coffee/juice and water make up for the exceptionally poor customer service that we experienced at this establishment.

Also, note that the price does not include a 'tourist tax' which we had to pay in cash - 12 euros for the 3 nights we were there. We have never been asked to pay this in Rome before or if we have it was included in the room rate.

  • Stayed: February 2011, travelled as a couple
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3  Thank AshinAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2010

When we arrived to this B&B, the first thing that was noticable was a very old (historic maybe?) elevator which could only hold one bag and a person and was dreadfully slow. Also, there was no indication of which floor we should go to, which happened to be on the 4th floor. We had to make multiple trips up and down to get our bags and family up there. BUT-once there it was fantastic! Lots of amenties and updated with a comfy bed, nice clean bathroom, flat screen TV, and very roomy accomodations. A very friendly owner and staff who served a nice breakfast each morning in a cozy area off of the reception desk. We could walk everywhere to shop, enjoy great restaurants plus we could walk over to the colliseum and other sights. It is also fairly close to the train station. We felt we really got a taste of Rome staying here. We would love to return to this charming B&B.

  • Stayed: October 2010, travelled with family
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Thank hadleys12002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2010

We (3 adults+1 baby+1 child) had a very stay in this hotel. The room we had was clean, neat, comfortable, and large enough for an extra bed. The bathroom was also excellent. Breakfast was average but they provide unlimited juices, youghurt, and drinks (refresh us a lot after our each tiring day tour). Very friendly service from the staff. The location is very near to main terminal and 15-20 min walking distance to Roman ancient cites. A lot of restaurant and pizzeria nearby. Opposite side of the bulding (2 min walk), we found a hidden & simple restaurant which turn out to be favourits among Italian celebs including Monica Belluci :) ..well at least they put a lot of their celebs photos on their wall to show it..I don't know that's true or not :)

Stayed: June 2010, travelled with family
1  Thank EkoY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2010

This B&B is nice, but nothing amazing. The rooms are not very spacious, there is a zero view and nobody is present at the reception at nights... Being there by myself, I would be afraid! The breakfast choices are very limited and not very fresh.

  • Stayed: June 2010, travelled as a couple
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1  Thank olinka_n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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