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Review Highlights
Be aware of charges for luggage

We pre-booked this transfer from Sorrento to Positano online. I wondered whether there would be a... read more

Reviewed 2 weeks ago
Jacqueline D
,
Nottingham, United Kingdom
Okay ferry, but beware of incorrect journey times!

Pre-booked the ferry from Castellemare Di Stabia to Capri on the Alilauro website. We chose this... read more

Reviewed 5 weeks ago
commecicommeca
,
London, United Kingdom
via mobile
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Reviewed 6 June 2018 via mobile

Alilauro did the trick - they moved us forth and back, almost on schedule.

There very a few bad experiences:
a) ferry transfer time schedule online does not match the actual one.
b) ticket booths are a disaster. You wait long lines in the sun. Out of 10 windows, only 2-3 were working at a snail's pace
c) Alilauro arrives and leaves from different piers @ Ischia. Be aware of this. For us, it left from pier 2 in Ischia's harbor.

Still, compared to circumvesuviana line this was like a royal carriage.

Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2017

To a visitor the ferry operations from Sorrento can be confusing and although there is a tourist information hut at the harbour we didn‘t find the young assistant there overly helpful. All the ticket offices for the various companies are housed in a row with long queues at each kiosk in our experience. Best to look out for basic signs at each window for your destination before joining and check out the boards on display with the current timetables. The ticket seller provided information as to which berth we should go to (these are numbered) but be prepared for a bun fight to get onboard - there is no queuing system there.

It seems that you are able to use credit card for trips to Capri (as we did) however for all other routes it is cash only. Our local travel rep said this was because of the difficulty in processing the sheer volume of transactions from different countries however this doesn’t explain why one of the most popular trips, to Capri, can be paid by card but other trips cannot. When paying cash at any ticket office (boats, train, funicular or bus) my advice is to make sure you know the cost and check your change. Short changing tourists seems to be a national sport judging by comments online - I’m sure it happened to us buying funicular tickets but where’s the proof after you walk away from the window and get that sinking feeling you‘ve been ripped-off.

As far as I can establish there are four ferry operators at Sorrento - AliLauro-Gruson, SNAV and NLG which collaborate under Gescab s.r.l. and Caremar who are not linked. On one occasion when buying return tickets to Capri at the port we queued at a window with signs for Direct Jet, however the name of the company on the credit card statement was Gescab s.r.l., on the outbound ticket it was AliLauro-Gruson S.p.a and SNAV S.p.a. on the return! The 9.15am outbound was €19.00 per adult and the 3.55pm return was €17.70 per adult. The return time was allocated by the ticket sales operator. You can buy single tickets and take your chance on buying the return from the destination port but we didn’t want to risk there being no capacity (unlikely as this may be in reality).

AliLauro have the most destinations direct from Sorrento with trips to Capri, Positano, Amalfi, Ischia and Procida and their boats appear to be identified either as Direct Jet, Volaviamare or Super Flyte. (SNAV have the most sailings per day to Capri).

We also took a one-way trip to Amalfi (€20.50 per adult) with AliLauro which stops at Positano en route (single to there €15) and we opted to return by bus (€2.90 per adult). The coastline is picturesque and we were lucky to get seats on the busy open deck (on the left side) which allowed us to take photos. The arrival and departure at Positano by boat is particularly scenic. It took approximately 30 minutes to Positano and another 15 minutes to Amalfi and the boat was running to schedule. A member of staff came around selling drinks and other items during the cruise.

On our day trip to Capri we travelled inside the cabin going out and on the return as we weren’t sure there even was an outside deck and the boats were very busy - a seat anywhere was our priority. If you’re inside the windows are coated with spray, etc and you don’t get a view. Crew came around selling drinks and some souvenirs. Crossing time was roughly 20 minutes.

The day/evening trip to Capri was on the 3.50pm ferry out of Sorrento which was not overly busy and we got seats on the open deck which provided clear views and photo opportunities. The return was by an organised private charter as the main ferries do not operate in the evening between Capri and Sorrento.

Overall we found the boats we travelled on were busy but okay comfort wise for the short duration of the trips involved. They seemed to us expensive e.g. two adults return to Capri from Sorrento was €73.40 (£65.87) considering only transport is involved. There is no commentary/guide element.

For a trip along the Amalfi coastline it provides a different perspective from the bus although it’s the most expensive basic option. The least expensive option was the local bus (SITA) which was always very busy in our experience and you could be standing the entire route. The City Sightseeing Buses provide a guaranteed seat (although not necessarily a guaranteed time), recorded tourist information via earphones and are less than half the cost of the ferry. There are also chartered boats which provide more of a guided cruise. You pays your money and you takes your choice.

1  Thank Rantinrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017 via mobile

We were going from sorrento to ischia. We went to get tickets the women was so rude it was beyond belief. After giving us grief she eventually told us in the morning you can't buy tickets to travel another day but you can in the afternoon either at the ticket office or at their office. We went to get tickets from their office. The guy ignored us left us standing there then phoned somewhere. Then an Italian came up and was served as we still stood there. Eventually he decided to pay us the curtacy of speaking to us to tell us we could only buy tickets on the day we travelled.
The following day my husband went down in the afternoon and got tickets.
The boat trip itself was ok. But as highlighted by others you get on the boat to be told there is a 2€ charge for each case, that is previously not mentioned any where.
We tried to buy ticket on line before we went till we went to the checkout and discovered a 20€ yes 20 which is more than the tickets themselves booking fee.
This company are awful. The trip went well though. The boats are nice, and unfortunately if you want to get about you need to use them.

1  Thank Shoshana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

We arrived 20 minutes early for our ferry on a Sunday. We had booked online and had printed our tickets with confirmation.

The ferry never showed up for the scheduled departure. We waited 30 minutes, and I called their customer service.

When they answered, I explained the situation. The woman claimed that there was no ferry departing from Sorrento to Positano that day. I explained to her that I was waiting with my family and numerous other families scheduled for the same boat. When I gave her my reservation, she found it and put me on hold.

When she got back, she said she couldn't help me and that there was no ferry coming. She then hung up on me! We ended up having to take a bus to the train station and then another bus to Positano.

Incredibly poor customer service. Please don't use this company!!

5  Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2017

Arrived at Marina Piccolo for 0815 to exchange vouchers for outward and return ferry and boarded 0845 departure sat on port (left) for a view of coastline.Journey takes 25 minutes and a crew member came round offering drinks and food/souvenirs which are considerably cheaper than on Capri. Disembarkation was efficient and we went by bus to Villa St Michel in Ancapri far from the maddening crowd. Returned to Marina Grande which even in afternoon was very packed and despite having tickets for 1715 departure caught 1515 ferry no problem. Verdict I would use this ferry company again.

2  Thank DavidBunyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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