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“A surprise gem”
Review of Hotel La Residenza

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Hotel La Residenza
Ranked #84 of 100 Hotels in Sorrento
Reviewed 1 September 2015

From the outside this is a rather an uninspiring block in the grounds of a 5 star hotel. The reception area is nice, the rooms are not huge but a nice size and were lovely and clean, with a good bathroom, ours had a balcony. The lack of iron is annoying. The staff were friendly and helpful and breakfast was good. It was all reasonably priced for a 3/4 star hotel in sorrento, peak season.
However, what we felt made it a gem were the stunning grounds of Italianate gardens, stunning terrace and equally stunning view of the bay for drinks and a lovely pool. This meant you had some 5 star glamour for 3 star prices. The hotel restaurant was good, but expensive and the choice is so huge in Sorrento, eat out.
It is a good 20 minute walk into the centre of Sorrento, which is fine, but seems longer in the heat. It would be a stretch for little children and the shuttle bus is 5euro pp, each way, Taxis also expensive -20 euro for a 5 min taxi ride.

  • Stayed: August 2015, travelled with family
    • Location
    • Rooms
    • Service
2  Thank lolamamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel_Management_RG, Direttore at Hotel La Residenza, responded to this reviewResponded 2 September 2015

Dear Iolamamma,
thank you very much for taking the time to give some feedback of our hotel and Sorrento surrounding. We are very delighted that you had an enjoyable time with us. It is very rewarding to have been recognized with our service and food.
Once again, thank you very much for the great review and we hope to see you soon.
Yours sincerely,
the Hotel Management

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47 - 51 of 193 reviews

Reviewed 26 July 2015

The hotel is just a 10 minute walk to the centre of Sorrento. The free breakfast sets you up for a long day ahead of exploring and the swimming pool is a nice place to relax. My wife would have liked tea making facilities in the room and I was a little frustrated that there wasn't an iron in the room so had to rely on creases falling out as I wore my clothes! Overall a lovely place to stay.

Room Tip: Ask for a room with a good view!
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  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JamesHWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 28 July 2015

Dear James HWil,
we appreciate the time you took to post your review and we are delighted that you had a nice stay with us. 
Thank you very much for pointing out your satisfaction with regards to our breakfast, location and view. We will take into account your advices about tea makers in the room but as for the iron we prefer not having it for security reason. We have a very quick and good laundry service for our guests.
We hope you will join us again during your next trip to Sorrento.
Best regards,
The Management

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Reviewed 25 July 2015 via mobile

Am here with husband and 4 kids - in total 3 rooms. Rooms are fine, adequate. Staff are also fine. Breakfast is appalling - completely inedible. €5 per person to get shuttle bus to sorrento centre - that is €30 each way - for a four star hotel would expect better. Taxi is €20 to €25. And now to my issue. Pool closes at 6! The sea is accessed via a beautiful decking area which is the best part of this hotel. However, it costs an additional €20 per person - €120 for my family per day. This seems to be standard - although some hotels provide similar in the package - something we knew when booking so I can live with this this! Yesterday we went to Pompeii which was very hot and tiring! Arrived back at 5.45 and kids SO wanted to swim. Pool closing and could not validate €120 for an hours swim. Asked reception if kids could swim off deck - did not want towels or sunbed! Were refused! Considering all the money spent here on drinks, food and accomodation I do not feel this was an unreasonable request! Having travelled throughout Europe and Asia and USA it is the first time I have felt angry enough to join trip advisor! Would not recommend hotel for family!

Stayed: July 2015, travelled with family
2  Thank Jayneleahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 28 July 2015

Dear Jayneleah,
we appreciate the time you took to post your review and we are glad you appreciated our friendly and professional staff and our spacious and clean rooms.
As for breakfast it would have been interesting for us to learn what exactly you did not like.
If there had been the possibility to share your doubts during your stay, please be assured that we would have been delighted to find a solution according to your wishes.
As for te hotelswimming pool closing time is 6.00 pm but guests can use it until 6.30.
We are sorry if we did not meet your expectations but our facilities prices are on average with all 4 star hotels in Sorrento.
We look forward to the opportunity to welcome you back
best regards,
the Management

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Reviewed 15 July 2015

The 2 flights from Copenhagen went smoothly.The hour bus ride from the airport was long and hot, then walking in the heat with suitcases on busy roads to find the hotel was exhausting.The hotel was very clean and we liked our spacious bathroom.staff were friendly though no iron to borrow or even a plaster.Breakfast was disappointing as bread was dry and no fresh fruit.pool was nice and most the time relaxing.views were great down by the other hotel.Town was busy, noise from traffic and dirty from dog pooh.plenty of places to eat.bus trips were good and the views amazing.no sure this trip would be suitable for small kids unless u have a child friendly pool.

Room Tip: Not handicappede friendly.our balcony overlooked the neighbours so we could hear them ttalking maybe...
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  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank kazbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 20 July 2015

Dear Kazbomb,
thank you for your review and your kind comments regarding the services and facilities at our hotel. We will ensure that your comments will be shared with all the staff as it is always gratifying to receive such a praise.
We are sorry to learn that you found our bread to be dry and fruits not to be enough fresh. This is unacceptable and it does not meet our quality standards. Please, accept our apologies if we fell short of our goal in this instance. 
Regarding the iron, we are sorry to inform that our rooms are not provided with it for security reasons. We offer a laundry service whose price list is located in the wardrobe.
We look forward to the opportunity to welcome you back and exceed your expectations.
Best regards,
the Management

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Reviewed 7 July 2015

We arrived after mid-night and the night porter Luca made us very welcome explaining where the pool was breakfast time phoning the bar of the Parco Principi (the main hotel,in the complex) to make sure the staff would serve us drinks before we went to our room.
The room was clean and comfortable tiled floors and textured pained walls and a balcony to sit out in. The toilets are clean with a normal sized shower cubicle.
The hotel is sited whin the grounds of the Parco di Principi that has beautiful gardens for a stroll there is a seating area where food and drinks are available and this is the place to watch the stunning sunsets over the bay of Naples, all the staff we encountered were friendly and helpful and a special word has to go to the receptionist Micheala who helped us with a couple of problems we had with an excursion and airport transfer. Thank you.mthe centre of town is about a 20 minute walk and the hotel has a shuttle bus, if you stay out later the the last return shuttle and don't want to walk back you'll pay €20 in a taxi for a journey of less than a mile.

Room Tip: Ask for a room overlooking the gardens
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  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 9 July 2015

Dear Kenny P.,
we appreciate the time you took to post your review and we are delighted that you had such a fantastic stay with us. 
Thank you very much for pointing out your satisfaction with regards to the helpful staff and all our service. We always love to take care of our guests and contribute to an unforgettable stay.
We hope you will join us again during your next trip to Sorrento.
Best regards,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel La Residenza

Address: Via Bernardino Rota 44 | On the grounds of Hotel Parco dei Principi, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#51 Luxury Hotel in Sorrento
Price Range: $149 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel La Residenza 4*
Number of rooms: 81
Official Description (provided by the hotel):
Four stars for La Residenza Sorrento , part of the tourist complex of the Parco dei Principi, which refers to the facade. Immersed in the green of the spectacular botanical park of 27 thousand square meters , is surrounded by oak trees, plants of the Mediterranean tradition and rare trees . Spacious and functional , the 81 rooms have ceramic floors decorated by hand based on the original drawings of the tradition of Vietri with bright patterns in shades of blue sea, yellow and green of the park. For a relaxing stay for guests of the Hotel Lounge Bar , the charming rooftop terrace majolica and the marble of the eighteenth-century Villa Cortchacow , the restaurant Gio Ponti incredible view of the Gulf and the infinite , during the summer season , Syracuse Poggio restaurant , private beach , the cliffs and the extraordinary pool of sea water with sun terrace and pool bar . The Hotel La Residenza has a number of adjustable meeting rooms equipped with free wi-fi and innovative technology conference ; the wide and spacious dining Leonardo with a capacity of 350 seats is surrounded by the garden Bourbon with the opportunity to play coffee break outdoors. Not far from the center of Sorrento , easily reachable on foot or by shuttle , La Residenza is an ideal starting point for exploring the Sorrento coast and the nearby Amalfi Coast, take walks through the typical craft shops and luxury shopping streets of center of Sorrento, visit the island of Capri and the archaeological sites of Pompeii and Herculaneum. Beach and swimming pool are open on summer months. The access is allowed from checkin time until check out time. ... more   less 
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Also Known As:
La Residenza Sorrento
La Residenza Hotel

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