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All reviews sister hotel big compound room service is flat walk worked perfectly private beach amazing views bed was comfortable tour group the breakfast area good size the hotel is clean sea view shuttle service a wonderful stay bay of naples parco
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Reviewed 26 July 2015

The hotel is just a 10 minute walk to the centre of Sorrento. The free breakfast sets you up for a long day ahead of exploring and the swimming pool is a nice place to relax. My wife would have liked tea making facilities in the room and I was a little frustrated that there wasn't an iron in the room so had to rely on creases falling out as I wore my clothes! Overall a lovely place to stay.

Room Tip: Ask for a room with a good view!
  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank JamesHWilliams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 28 July 2015

Dear James HWil,
we appreciate the time you took to post your review and we are delighted that you had a nice stay with us. 
Thank you very much for pointing out your satisfaction with regards to our breakfast, location and view. We will take into account your advices about tea makers in the room but as for the iron we prefer not having it for security reason. We have a very quick and good laundry service for our guests.
We hope you will join us again during your next trip to Sorrento.
Best regards,
The Management

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Reviewed 25 July 2015 via mobile

Am here with husband and 4 kids - in total 3 rooms. Rooms are fine, adequate. Staff are also fine. Breakfast is appalling - completely inedible. €5 per person to get shuttle bus to sorrento centre - that is €30 each way - for a four star hotel would expect better. Taxi is €20 to €25. And now to my issue. Pool closes at 6! The sea is accessed via a beautiful decking area which is the best part of this hotel. However, it costs an additional €20 per person - €120 for my family per day. This seems to be standard - although some hotels provide similar in the package - something we knew when booking so I can live with this this! Yesterday we went to Pompeii which was very hot and tiring! Arrived back at 5.45 and kids SO wanted to swim. Pool closing and could not validate €120 for an hours swim. Asked reception if kids could swim off deck - did not want towels or sunbed! Were refused! Considering all the money spent here on drinks, food and accomodation I do not feel this was an unreasonable request! Having travelled throughout Europe and Asia and USA it is the first time I have felt angry enough to join trip advisor! Would not recommend hotel for family!

Stayed: July 2015, travelled with family
2  Thank Jayneleahy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 28 July 2015

Dear Jayneleah,
we appreciate the time you took to post your review and we are glad you appreciated our friendly and professional staff and our spacious and clean rooms.
As for breakfast it would have been interesting for us to learn what exactly you did not like.
If there had been the possibility to share your doubts during your stay, please be assured that we would have been delighted to find a solution according to your wishes.
As for te hotelswimming pool closing time is 6.00 pm but guests can use it until 6.30.
We are sorry if we did not meet your expectations but our facilities prices are on average with all 4 star hotels in Sorrento.
We look forward to the opportunity to welcome you back
best regards,
the Management

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Reviewed 15 July 2015

The 2 flights from Copenhagen went smoothly.The hour bus ride from the airport was long and hot, then walking in the heat with suitcases on busy roads to find the hotel was exhausting.The hotel was very clean and we liked our spacious bathroom.staff were friendly though no iron to borrow or even a plaster.Breakfast was disappointing as bread was dry and no fresh fruit.pool was nice and most the time relaxing.views were great down by the other hotel.Town was busy, noise from traffic and dirty from dog pooh.plenty of places to eat.bus trips were good and the views amazing.no sure this trip would be suitable for small kids unless u have a child friendly pool.

Room Tip: Not handicappede friendly.our balcony overlooked the neighbours so we could hear them ttalking maybe a better view from the garden view
  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank kazbomb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 20 July 2015

Dear Kazbomb,
thank you for your review and your kind comments regarding the services and facilities at our hotel. We will ensure that your comments will be shared with all the staff as it is always gratifying to receive such a praise.
We are sorry to learn that you found our bread to be dry and fruits not to be enough fresh. This is unacceptable and it does not meet our quality standards. Please, accept our apologies if we fell short of our goal in this instance. 
Regarding the iron, we are sorry to inform that our rooms are not provided with it for security reasons. We offer a laundry service whose price list is located in the wardrobe.
We look forward to the opportunity to welcome you back and exceed your expectations.
Best regards,
the Management

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Reviewed 7 July 2015

We arrived after mid-night and the night porter Luca made us very welcome explaining where the pool was breakfast time phoning the bar of the Parco Principi (the main hotel,in the complex) to make sure the staff would serve us drinks before we went to our room.
The room was clean and comfortable tiled floors and textured pained walls and a balcony to sit out in. The toilets are clean with a normal sized shower cubicle.
The hotel is sited whin the grounds of the Parco di Principi that has beautiful gardens for a stroll there is a seating area where food and drinks are available and this is the place to watch the stunning sunsets over the bay of Naples, all the staff we encountered were friendly and helpful and a special word has to go to the receptionist Micheala who helped us with a couple of problems we had with an excursion and airport transfer. Thank you.mthe centre of town is about a 20 minute walk and the hotel has a shuttle bus, if you stay out later the the last return shuttle and don't want to walk back you'll pay €20 in a taxi for a journey of less than a mile.

Room Tip: Ask for a room overlooking the gardens
  • Stayed: July 2015, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Kenny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 9 July 2015

Dear Kenny P.,
we appreciate the time you took to post your review and we are delighted that you had such a fantastic stay with us. 
Thank you very much for pointing out your satisfaction with regards to the helpful staff and all our service. We always love to take care of our guests and contribute to an unforgettable stay.
We hope you will join us again during your next trip to Sorrento.
Best regards,
The Management

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Reviewed 2 July 2015

The hotel is three stars, not four, but the grounds, which are shared with its sister hotel, are very nice. Views of the sea from some rooms. Clean linens and tiny shower which prevents bending over. Room was basic with only one inexpensive print on one wall. Balcony. Twin beds pushed together instead of a double, and old style 17" tube tv. Clean and freshly painted, with tile floors. Free wifi.

Tough walk to Sorrento, so it's really a taxi ride.

Highly recommended, reasonable restaurant, La Tavola Di Lucullo, up the street.

  • Stayed: July 2015, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank 8theburger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Direzione3, Direttore at Hotel La Residenza, responded to this reviewResponded 2 July 2015

Dear 8theburge,
we appreciate the time you took to post your review and we are delighted that you had a nice stay with us. Your description about our services is very complete and we are glad to inform you that we are planning on changing all the TVs in the rooms for next year. We hope you will join us again during your next trip to Sorrento and we will exceed your expectations for sure.
Best regards,
The Management

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