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All reviews the executive lounge indoor pool kids club diamond member settimo lounge bay of naples sea view large hotel family room walk into town up hill an upgrade main restaurant top floor beautiful hotel mount vesuvius train station
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Reviewed 16 September 2015 via mobile

Had a weeks holiday in the sorrento palace, took my parents, husband, 2 children and aunts. We were in sorrento for a wedding.
The only thing which was the down side was the 15 minute walk into town. The Hilton is up a steep hill and when it's 36c it's almost too much to do with two children in buggies. We did the walk twice daily and it was torture on the way back up.
The hotel itself is amazing, friendly staff, great pools, good food (although very expensive).
Sorrento is beautiful and if you get time make sure you visit Capri as its exquisite.
Hot during the day and just as hot during the evening.

Stayed: August 2015, travelled with family
2  Thank LoveAholiday2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 16 September 2015

Dear LoveAholiday2012,

I would like to start by thanking you for taking the time to share your feelings about our hotel and Team here at the Hilton Sorrento Palace and of course for choosing to stay in our hotel during this special occasion.
The Hilton Sorrento Palace enjoys a privileged location being up the hill and offering stunning views over the Bay of Naples and the Mount Vesuvius, for some of our guests the walk results quite heavy and for some is a fascinating walk and refreshing. Being a very hot summer, the hottest summer since 2003, I totally understand that it was a torture to walk under 36c!

I am happy to read you and your family enjoyed the pools and all the services we provided.
I hope we can welcome you and your family back to the Hilton Sorrento Palace in the future!
All the Best,

Tina Vespoli
Guest Relations Manager
Hilton Sorrento Palace

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Reviewed 15 September 2015 via mobile

Family of 5 in 2 rooms for 1 week. Rooms had superb views of the bay of Naples with a Vesuvius back drop. Friendly and helpful staff always available for assistance. Breakfasts were excellent and possibly the best I've had in a hotel for many years. The swimming pools both inside and out were also very good. The pool side bar/restaurant was expensive. The town is a 10 minute walk away and the station a few minutes more. Sorrento is a great base for trips to Capri, Pompeii, Herculaneum, Naples, and the Amalfi Coast. I would certainly stay in this hotel again.

Stayed: July 2015, travelled with family
1  Thank ferribyflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 16 September 2015

Dear Ferribyflyer,

we are sincerely thankful to you for choosing to stay at the Hilton Sorrento Palace during your Family holidays! Thank you as well for taking the time to write your brilliant review of your vacation! I am so glad you had such a fantastic holiday!!
It was a true pleasure to read of your enjoyment especially regarding your rooms and amenities offered, the stunning views, the food, the excellent breakfast, our cascading pool layout, and most important, our charming and helpful Team! Your tips for future Guests are wonderful, sharing information on many day trips and excursions and the short and easy walk down into town!
I absolutely hope we have the opportunity to welcome you on a return trip to the Hilton Sorrento Palace! The Team and I shall remain at your disposal should you wish to make any future travel arrangements!
Warm Regards!

Tina Vespoli
Guest Relations Manager
Hilton Sorrento Palace

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Reviewed 15 September 2015

Had an excellent week long stay here. The rooms, staff and hotel facilities were excellent all round. Would not hesitate to recommend this hotel to anyone. The executive lounge and rooms were well worth the extra money. The view of Mnt Vesuvius from the rooms was spectacular.

Room Tip: Spend as much as you can afford. You get what you pay for!
  • Stayed: August 2015, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Julia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 22 September 2015

Dear Julia M,

We are so glad to hear your enjoyed so many aspects of your week long stay here with us! Thank you for taking the time to express your experience!
I hope we can welcome you back to the Hilton Sorrento Palace in the future!
All the Best,

Tina Vespoli
Guest Relations Manager
Hilton Sorrento Palace

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Reviewed 15 September 2015

We stayed here earlier in the year. Good location for the view over the town and Bay of Naples to Capri, but a bit of a hike up from the town, especially after a day out. Could do with a courtesy bus. The pool area is superb, Staff were really friendly, helpful and efficient.
Would not recommend driving around the Amalfi coast. Take a boat trip from Sorrento harbour to Positano and Amalfi, then a bus to Ravello. Return on the bus from Amalfi to Sorrento. This way you get a view of the coast from the sea and from land. Makes a good day out.

Room Tip: Get a room on the top floors overlooking the orange grove. (not on the pool side)
  • Stayed: June 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank linsidLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2015

This was our second stay in the Hilton Sorrento Palace and we loved it again. We had a balcony on the sixth floor looking across the Bay of Naples to Vesuvius, best view in the world when opening the curtains (electric) first thing in the morning.
We were also able to use the seventh floor (Septimo) executive lounge which has spectacular views and complimentary drinks (Prosecco, whit and red wine) and also we used this lounge for breakfast every morning.
I would also recommend joining the Hilton HHonours loyalty program as the points that we earned were enough for a week's stay in Sharm El Sheikh at the Fayrouz in Na'aama bay.

Room Tip: High floors with sea view are best.
  • Stayed: September 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank bungeyboy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 16 September 2015

Dear Bungeyboy2015,

On behalf the entire Hilton Sorrento Palace Team, I want to extend a Huge Thank You! You are a treasured Guest and we are honoured to have you choose to stay with us! Thank you for taking the time to share your thoughts on our property and your time spent here.
It was a true pleasure to read your review! I was happy to read your glowing comments regarding the Executive Rooms, private Settimo Club Lounge, the spectacular (and sometimes romantic) views, and our friendly Staff, are all extremely appreciated!
The Team and I look forward to your next visit in June and remain at your disposal should you need any further assistance.
Warmest Wishes,

Tina Vespoli
Guest Relations Manager
Hilton Sorrento Palace

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