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“Cleaning problems ”

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Hotel Acteon Valencia
Ranked #74 of 98 Hotels in Valencia
Reviewed 28 June 2017 via mobile

I was visiting this hotel in June for a couple of days, the position of the hotel is a little bit far from the beach, you need to take a taxi or a bus or just walk for 20 min.
They had a good breakfast but the cleaning in the rooms is terrible. They don't pay attention to the cleaning and it's the most important. Also the staff at the reception were not that friendly.
First and last visit in this hotel for me.

Stayed: June 2017, travelled with friends
1  Thank Bianca A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c_pamblanco, Gerente at Hotel Acteon Valencia, responded to this reviewResponded 29 June 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 - 11 of 645 reviews

Reviewed 28 June 2017 via mobile

I visited the Abba Hotel as part of a tour and once I figured out how to get the air conditioner to work (a window had been left open therefore it would not operate) I found the hotel a very comfortable place to stay! The room I was in was big with a king sized bed and a very spacious bathroom!
Our dinner of Chicken and Bean Paella was a highlight and the breakfast buffet was high quality.
The location is within walking distance to the City of Arts and Sciences but a fair way from the city centre.

Stayed: June 2017, travelled with friends
Thank Julianne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c_pamblanco, Gerente at Hotel Acteon Valencia, responded to this reviewResponded 29 June 2017

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2017 via mobile

Just a stone's throw away from Valencia's City of Arts and Sciences, you can walk 5 minutes. Very near the City square where tourist attractions are (e.g. Bullring). You can rent bicycles to go to town center too, as healthier alternative.

Spacious rooms with bigger than usual bathrooms. Quiet neighborhood since it's situated along residential area. Staff are nice and courteous. Breakfast buffet is pretty much the same as what they serve in hotels in Spain...bacon, churizo (Spanish sausage), ham and lots of pork.

Recommended if you are on a short trip to Valencia for a tour.

Stayed: June 2017
Thank Nesrey3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c_pamblanco, Gerente at Hotel Acteon Valencia, responded to this reviewResponded 26 June 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

The Manager

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Reviewed 10 June 2017 via mobile

We stayed at this hotel as part of a tour. The room and bathroom was spacious enough but unfortunately the toilets in the entire hotel were not working for the 1 night we were there. I hope it does not happen again with other guests. The Paella Valencia was fairly good though.

Stayed: June 2017, travelled with family
Thank Diageo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c_pamblanco, Gerente at Hotel Acteon Valencia, responded to this reviewResponded 12 June 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2017 via mobile

We arrived to this hotel from abba hotel in Alicante, and the diffrence was tremendous. The room was asking for lift up: dirty walls and curtains, mouldy and rusty shower, not working fridge. On the top of that souna, gym and squash were out of order due to some work, and I found the solarium on the top of the roof locked as well. No one informed us about it. I have found out from the poster od the doors. That lead me to the service. It was not too hospitable. Lack of information. And on the top of that we've been ignored in the restaurant, and had to go somewhere else (actually that turned into positive thing as we found great reataurant next to the hotel). Compared to our superb experience in abba hotel in Alicante, i would expect lower rates in abba hotel in Valencia and wouldn not recommend it.

Stayed: May 2017, travelled on business
Thank Alicja K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
c_pamblanco, Gerente at Hotel Acteon Valencia, responded to this reviewResponded 11 May 2017

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

The Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Acteon Valencia

Address: Calle Escultor Vicente Beltran Grimal 2, 46023 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#37 Luxury Hotel in Valencia
Price Range: $72 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Acteon Valencia 4*
Number of rooms: 150
Official Description (provided by the hotel):
Hotel Acteón Valencia is 5 minutes' walk from Valencia's City of Arts and Sciences. This design hotel, which includes a gym, sauna and squash court, offers air-conditioned rooms with satellite TV and free Wi-Fi. The spacious, soundproofed rooms feature carpeted floors and large windows. They have a work desk, minibar and safe. The private bathroom with bath comes with a hairdryer and a hot towel rail. The Acteon Hotel restaurant serves Mediterranean cuisine and there is a cafe-bar with a piano. It offers a daily breakfast buffet, and room service is available. Guests also receive a free apple and drink on arrival. Buses to Valencia city centre, 5 minutes' drive away, stop in front of the hotel, and Ayora Metro Station is 650 metres away. Playa de La Malvarrosa Beach and the Juan Carlos I Marina are about 3 minutes' drive away. Aqua and El Saler Shopping Centres are 5 minutes' walk away. There is a 24-hour front desk, and you can hire a car or a bicycle. ... more   less 
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Also Known As:
Abba Acteon Valencia
Hotel Abba Acteon

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