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“Good hotel for a short stay”

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Holiday Inn Express Valencia Ciudad Las Ciencias
Ranked #61 of 98 Hotels in Valencia
Reviewed 3 September 2017 via mobile

This is a standard old type HIE hotel (we have recently stayed in several new style HIEs which are really very good), very basic but clean and good value for money. The room size is only good for 1 or 2 occupants. With a rollout bed there is absolutely no room. I have read in their feedback to previous reviews that it is their standard room size but many times we stayed in bigger rooms in HIE hotels. Breakfast is also very standard for HIE. We are not big eaters in the morning and for us it was quite good in terms of food variety and quality. The breakfast area size is not enough for the occupancy they have, therefore they give you a slot at check-in which is not bad when you travel on business and can predict what time you will have breakfast but no good if you are on holidays with children especially with the time difference we had. So we had breakfast in the hotel only once. But they have some cafes in the area where you can have a relaxed breakfast any time you want.
I can recommend this hotel for a short stay only and only if you prefer to be near the City of Arts and Sciences or you need to collect or spend IHG points. If none of that I would recommend staying either in the downtown Valencia or near the beach. We went in both directions with public transport and found it not very convenient.

Stayed: August 2017, travelled with family
Thank CaithyR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuelglezdeaguilar, General Manager at Holiday Inn Express Valencia Ciudad Las Ciencias, responded to this reviewResponded 7 September 2017

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Sincerely,
General Manager.

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6 - 10 of 724 reviews

Reviewed 23 August 2017

We stayed for one night in a family room (Two kids and two adults)

Family room was comfortable and clean. Not much room, but happy to be able to find a room for all four of us for such a reasonable rate.

Great bathroom and tub/shower.

Parking was just a little under 10 Euro per night for Holiday Inn members.

Breakfast was good, and I appreciated the time slots they assign so it never gets super crowded.

The pool was nice to have, though it is small and only open from 12:00-20:00. It would have been nice to get a swim in in the morning.

  • Stayed: August 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuelglezdeaguilar, General Manager at Holiday Inn Express Valencia Ciudad Las Ciencias, responded to this reviewResponded 24 August 2017

Dear Mr. Jeff:
Thank you for sharing your experience with another guests. I am glad you have enjoyed our rooms with your family and the organization of the breakfast buffet.

Sincerely:
General Manager.

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Reviewed 21 August 2017

what was good- the reception staff were polite and helpful. Distance to the shopping mall with supermarket was absolutely ideal, the science centre and the oceanographic were walking distance ( very close). pool available ,so kids enjoyed.
What was not so good- No professional electrician or plumber or a handyman to check if things are working properly. The ladies who clean the rooms ( very polite and gracious) were sent to fix issues like sorting TV channels, Stopping a leaking toilet, a leaking air con. It was like sending my mother to sort out technical issues ( I am over 40) so you can imagine what generation my mum is from. we were re roomed twice because of faulty stuff in the rooms. At 4.00am the fire alarm went off and all had to go down. this was put down as a technical issue ( we were on the 4th floor) , however my suspicion that someone was smoking in the rooms which caused the alarm to go off was correct.
Would I go back- As I do not wish to back to Valencia , the Holiday inn is out of the question. Just to give you a heads up, hardly any one spoke English so it was a challenge to get information. but that could be looked at as a positive challenge too. we learnt enough Spanish to get by.

Room Tip: Ask for the one facing the oceanographic
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  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Vinay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Valencia Ciudad Las Ciencias, responded to this reviewResponded 6 September 2017

Hello Vinay K,

Thanks for choosing Holiday Inn Express Valencia-Ciudad las Ciencias and leaving your honest feedback.

Although you find our hotel in a good location, I am sorry to read that your stay was not exceptional because of some issues, particularly with the condition of our rooms, level of service received and the lack of maintenance workers. All the issues you have raised are shared with hotel management for future improvements.

I know that this stay may not have been the best but I am hopeful for another opportunity to welcome you back for an improved experience.

Many thanks,

Ronald R.
Case Manager
IHGService

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Reviewed 14 August 2017

Stayed in this hotel for four nights in August 2017. The staff were extremely helpful and very pleasant, nothing was to much trouble for them. The room was comfortable and clean, shame there was no fridge or safe but this is an 'express' hotel. Breakfast was typically continental, nothing hot, bread, pastries, cold meats, cheese, cereal and fruit. There is a small swimming pool with plenty of sun loungers and a few tables and chairs. Bicycle hire available at a very reasonable cost, great way to go exploring especially along the old Turia river bed which is now a fantastic park. The hotel location is excellent, not far from the science park and only a couple of miles from the city center and the beach. Really enjoyed our stay, thank you Holiday Inn, we will certainly return one day.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Lesley-Ann N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuelglezdeaguilar, General Manager at Holiday Inn Express Valencia Ciudad Las Ciencias, responded to this reviewResponded 21 August 2017

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,
General Manager.

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Reviewed 9 August 2017

Stayed in this hotel for 2 nights in July 2017. Nice hotel with friendly staff. very close to science museum, umbracle and the aquarium. It has a big commercial centre next to it where there are a number of restaurants. Very small breakfast area.

  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank sadatgafoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manuelglezdeaguilar, General Manager at Holiday Inn Express Valencia Ciudad Las Ciencias, responded to this reviewResponded 14 August 2017

Dear Guest:
Thank you for the time you took to share your experience at the hotel.
We are glad you enjoyed your visit and I hope to welcome you again soon.
Sincerely:
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Valencia Ciudad Las Ciencias

Address: Calle Escritor Rafael Ferreres 22, 46013 Valencia, Spain
Phone Number:
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #61 of 98 Hotels in Valencia
Price Range: $68 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Valencia Ciudad Las Ciencias 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel Express by Holiday Inn Valencia Ciudad de las Ciencias is the nearest hotel to one of the most important European cultural centres, The City of Arts and Science. It is also very close to the brand new Opera of Valencia, the Palace of Arts Reina Sofia. Located in the south-eastern area of the city, next to the shopping centre El Saler, the hotel is just 2 km. from the Historic Centre and the train station, only 15 minutes away from the Airport (VLC). The Port and the Royal Nautical Club, where the 33rd America s Cup took place, are nearby too. From the hotel you can also easily reach the Fair and the Convention Palace of Valencia. Through the V-30 nearby, you can acceed to all the main streets of the city. From August, 24th Valencia will be hosting the Formula 1 2008 Gran Prix, and the city circuit will be just 800 m. away from the hotel. The Hotel Express by Holiday Inn Valencia Ciudad de las Ciencias is located near the the Palace of Justice and close to the Palace of Music. The hotel offers a rich and assorted breakfast buffet. Outside swimming pool, open from 15th of June to 15th of September. Private parking and garage. Meet Smart. The hotel also has 4 daylight meeting rooms, suitable for presentations, interviews and business purposes. ... more   less 
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Also Known As:
Holiday Inn Express Valencia Ciudad Las Ciencias Hotel Valencia
Holiday Inn Valencia
Valencia Holiday Inn

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