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Samantha B

Amazing family hotel

5.0 of 5 bubblesReviewed 4 weeks ago
We stayed in a 2 bed Polynesian Lodge with pool view ultra all inclusive and premium. We was the first drop off once we got through alacanti airport.
I was honestly regretting booking here with all the negative reviews but I'm so glad we did my family have had an amazing week. We got there about 1.00pm check in was so smooth got out bands left our luggage and went for some dinner husband got a phone call at 2 to say our lodge was ready so wasn't waiting too long and got took up on the buggies.
The food is really nice and plentiful even my husband and twin girls who have coeliac disease and has to have gluten free food was well catered for and no one went hungry and David in the premium restaurant was fantastic nothing was too much trouble for him even went and got my husband some gluten free beer one night always had a smile and greeted us warmly every night.
The cocktails are really nice and they are definitely not shy with the alcohol my go to was Pina colada and Malibu and blue slush.
My husband and 2 of our girls did the meat restaurant and all said it was really nice and can't wait to do it again on the other hand the Italian restaurant wasn't for us at all it was a set starter that non of us enjoyed and it was either pizza or pasta for gluten free as they didn't have lasagna and they could only do cheese or ham pizzas.
The
Yes the pools are freezing but once your in it's fine after a while and been able to watch the elephants whilst in the pool is amazing.
The water park was a big hit my children loved it spent all day in there once as there is a bar that you can use your bands and they also had gluten free food yes it's only Chicken nuggets and chips that's gluten free but it's something and suited us.
The zoo is amazing big hit with our kids especially my daughter who has autism there is so much to see and hunting the sloths was good fun.
Our children did the swim with sea lions and that is well worth the price and was an enjoyable experience for them and us watching. The mini bus that takes you round the resort was a god send especially on a hot day and we had a fair few hot days. We didn't get the free bus into benidorm but we got taxis and had a walk round the market. The only let down as echoed by others is the late entertainment we managed the mini disco a few times but that's about it.
The flies yes there are flies they seemed worse at the water park my mother in law had some in her lodge but we didn't. We never propped our door open as we had nothing to prop it open with where she did and I never saw flies in the restaurant or on the food.
Overall it was the best holiday we have been on and are definitely returning in 2026 please don't let all the negative put you off this was the best holiday we have ever been on.
Date of stay: October 2024
Room Tip: The hotel is fantastic for gluten free and the staff are all very helpful and happy
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this review
Responded yesterday
Estimado Huesped
Muchas gracias por confiar en Magic Natura y por compartir su experiencia con el resto de usuarios.
Nos alegra enormemente saber que hemos cumplido con sus expectativas y hemos podido satisfacer las necesidades de nuestros huéspedes. Estamos encantados de adaptar nuestro servicio de cocina para garantizar las necesidades dietéticas de todos y cada uno de nuestros huéspedes.
Comentarios como los suyos nos hacen sentir orgullosos del trabajo que realiza todo el equipo.
Estaremos encantados de recibirles de nuevo.
Saludos cordiales,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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2 - 7 of 5,121 reviews
Reviewed 29 December 2024

This is a very energetic holiday with activities galore. Our kids 5&6 were very well entertained. Free access to Terra natura zoo and the Aqua natura waterpark.
Food was quite average but having access to free food and drinks at the waterpark was a bonus.
Kids club staff were excellent - very safety orientated.
This not a luxury holiday - it's all about the facilities.
Couple of tips:
Swimming with sea lions is well worth the cost.
We would not do the ultra all inclusive again.
Robin hood knight show was more of a chore than entertainment.
The lodges, zoo and aqua park are all situated on hills and valleys.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Zara H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 30 December 2024
Google Translation

Estimado Huésped,
Muchas gracias por valorar nuestro establecimiento con la máxima puntuación, estamos muy contentos de saber que hemos cumplido sus expectativas. Trabajamos diariamente con ilusión y entusiasmo para hacer que todos y cada uno de nuestros huéspedes vivan una inolvidable experiencia, y en su caso esperamos de corazón que lo haya sido.
Atentamente,
Magic Natura.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

After reading some reviews i was a little worried about this place.
I heard there were loads of flies but we didnt see any more than anywhere else we have been.
We heard there were loads of roaches, we didnt see one.
We heard the staff were unfriendly, every member of staff we interacted with were amazing.
The zoo was fantastic and we went there twice.
The water park was amazing and we spent 3 days there.
The add ons you get through AI plus were great we had lunch and cocktails at Stars overlooking benidorm beach and the Italian restaurant was great. We also had Pizza delivered to the room.
It hilly but there is a bus driven by Nacho!
Ok so the food wasnt the best and the queues were bad until we came up with techniques to combat them.
We had a fantastic holiday, one of a kind and dont forget the medieval night at Robin Hood. See you soon I hope😁

Date of stay: October 2024
Trip type: Travelled with family
Thank Kevin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 5 November 2024
Google Translation

Estimado huésped,
Nos alegra mucho leer estas palabras de agradecimiento y que su experiencia en nuestro establecimiento haya sido satisfactoria.
Quisiera agradecerles también esas maravillosas palabras respecto a nuestros grandes profesionales que se esfuerzan cada día en hacer de su estancia la mejor de las experiencias.
Saludos cordiales,
Magic Natura.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

I came here with my family back in June 2019 and loved it so decided to come back.
It has changed somewhat from 2019. Back then All Inclusive meant just that but now there is All Inclusive Plus which is alot extra money which is disappointing.

I was placed in the newest lodges this time and the walls are so thin I could hear my neighbour snoring at night, you could hear everything. My lodge also backed onto a road and you could hear car traffic all day and night. I got very little sleep. The lodges are small, I was a family of 3 and it was tight so would hate to see a bigger family. Very little storage for your clothing. The lodges were very clean.

Alot of sunbeds have been removed from the pool area to make way for cabanas which are €30 a day. Ridiculous price. Pool area is small for the size of the complex, I spent all my time at the waterpark.

Waterpark is fantastic, that's where I spent my days. Kids ran about enjoying themselves on the slides and I chilled out. Snack food and drinks available at the waterpark with Magic Natura all inclusive and sun loungers are free for magic natura customers.

Zoo was fabulous especially impressed by the reptile house and exotic bird show.

I just got a taxi into Benidorm old town for €8.50 as the bus only came a few times a day.

The food was good as all inclusive goes. Good choice and something different every day. Breakfast however was repetitive but I suppose what else can you serve for breakfast.

I couldn't book the restaurants this time round as this was only for All Inclusive Plus customers and ordering pizza too.

Drinks were branded names and plenty of choice, my boy loved the hot chocolate and milkshakes with cream. Need more bar staff on in the evenings as the queue for the bar can be long.

Evening entertainment is rubbish but it was rubbish back in 2019 too.

Coming in Oct the lodges were cool at night so had to use the heating in the air-conditioning unit to heat the lodge up. Pack warm sleepwear if you come from Oct onwards.

Overall I had a great one week stay but I wouldn't come back again as the noise from the neighbouring lodges and the road is just too much.

Date of stay: October 2024
Trip type: Travelled with family
Thank DonnaW2213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 4 November 2024
Google Translation

Estimado Huésped,
Muchas gracias por confiar en Magic Natura y por compartir con el resto de viajeros su experiencia con nosotros. Estamos muy contentos de saber que la experiencia en nuestro establecimiento ha sido de su agrado.
De todos modos, queremos agradecerle sus sugerencias ya que las mismas son el arma más preciada de mejora de la que disponemos. Las tenemos en cuenta con el único objetivo de ofrecer el mejor de los servicios.
Saludos cordiales,
Magic Natura Team.

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Reviewed 4 November 2024 via mobile

Hmm… I’ve been in better resorts.

The hotel room was nice, but the overall experience I struggled with, we were premium plus, so whilst a lot more is included, the way you que next to the people who haven’t can be awkward and you get a few comments about not having to que for drinks.

Some of the hotel staff will bend over backwards for you, however on the two occasions I had to speak to Joseph at reception, he was clearly capable but couldn’t be bothered… The lack of caring was *very* apparent.

The “inclusive WiFi” that you have to have a new code for every 4hours was a stuggle for the kids and especially for the adults when everything is through the app (which is just a website that doesn’t always work)

Food was good and the staff at the entrance of the restaurant again hit and miss - I also didn’t get if you are made to wear bands to show your “class” you still have to swipe/tag yourself in.

Overall would I return, maybe, but I would need to see a few changes before I would be comfortable!

Date of stay: October 2024
Trip type: Travelled with family
Thank Steve K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 4 November 2024
Google Translation

Estimado Huésped,
Muchas gracias por confiar en Magic Natura y por compartir con el resto de viajeros su experiencia con nosotros. Estamos muy contentos de saber que la experiencia en nuestro establecimiento ha sido de su agrado.
De todos modos, queremos agradecerle sus sugerencias ya que las mismas son el arma más preciada de mejora de la que disponemos. Las tenemos en cuenta con el único objetivo de ofrecer el mejor de los servicios.
Saludos cordiales,
Magic Natura Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2024

Lovely place, booked with jet2 and staff were good and helpful even when my child Sen ran off they were quick to react and help. Food was good range if your willing to try different things however labeling of food is not easy to understand. The zoo is fantastic and animals are well treated and lots of room. Waterpark is very slippery so would take water shoes or socks. Water is not cold but it still warmer then UK sea. Lots of lifeguards and staff are very clear on making sure slides are used properly. Room was good for us family of 5 in a two bed and it worked well however if children were older would have liked more room. Nice to have 2 bathrooms and showers were lovely and good pressure. We didn't go to entertainment but staff were lovely and we took food and drinks to rooms when it was too noisy for sen child. Football areas for children however parents don't always watch their children but you get that anywhere. Staff spoke English well. Rooms cleaned daily. Excursions were good especially experience with sea lions and staff were patient and welcoming. Resort flooring on road is slippery when even a little wet. Hilly up bus every 15mins. We did 20k steps per day. SEN child damaged room during unregulated moments and staff were brilliant and understood and fixed damage within 2hrs. Yes I had to pay but that is expected. Overall would go back again.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 3 November 2024
Google Translation

Estimado Huésped.
Nos alegra mucho leer estas palabras de agradecimiento y que su experiencia en nuestro establecimiento haya sido satisfactoria.
Quisiera agradecerles también esas maravillosas palabras respecto a nuestros grandes profesionales que se esfuerzan cada día en hacer de su estancia la mejor de las experiencias.
Saludos cordiales,
Magic Natura Team.

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