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Zara H

Unique holiday, good value.

5.0 of 5 bubblesReviewed 29 Dec 2024
This is a very energetic holiday with activities galore. Our kids 5&6 were very well entertained. Free access to Terra natura zoo and the Aqua natura waterpark.
Food was quite average but having access to free food and drinks at the waterpark was a bonus.
Kids club staff were excellent - very safety orientated.
This not a luxury holiday - it's all about the facilities.
Couple of tips:
Swimming with sea lions is well worth the cost.
We would not do the ultra all inclusive again.
Robin hood knight show was more of a chore than entertainment.
The lodges, zoo and aqua park are all situated on hills and valleys.
Date of stay: October 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this review
Responded 29 Dec 2024
Estimado Huésped,
Muchas gracias por valorar nuestro establecimiento con la máxima puntuación, estamos muy contentos de saber que hemos cumplido sus expectativas. Trabajamos diariamente con ilusión y entusiasmo para hacer que todos y cada uno de nuestros huéspedes vivan una inolvidable experiencia, y en su caso esperamos de corazón que lo haya sido.
Atentamente,
Magic Natura.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (5,121)
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Traveller rating
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Reviewed 4 November 2024

After reading some reviews i was a little worried about this place.
I heard there were loads of flies but we didnt see any more than anywhere else we have been.
We heard there were loads of roaches, we didnt see one.
We heard the staff were unfriendly, every member of staff we interacted with were amazing.
The zoo was fantastic and we went there twice.
The water park was amazing and we spent 3 days there.
The add ons you get through AI plus were great we had lunch and cocktails at Stars overlooking benidorm beach and the Italian restaurant was great. We also had Pizza delivered to the room.
It hilly but there is a bus driven by Nacho!
Ok so the food wasnt the best and the queues were bad until we came up with techniques to combat them.
We had a fantastic holiday, one of a kind and dont forget the medieval night at Robin Hood. See you soon I hope😁

Date of stay: October 2024
Trip type: Travelled with family
Thank Kevin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 5 November 2024
Google Translation

Estimado huésped,
Nos alegra mucho leer estas palabras de agradecimiento y que su experiencia en nuestro establecimiento haya sido satisfactoria.
Quisiera agradecerles también esas maravillosas palabras respecto a nuestros grandes profesionales que se esfuerzan cada día en hacer de su estancia la mejor de las experiencias.
Saludos cordiales,
Magic Natura.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

I came here with my family back in June 2019 and loved it so decided to come back.
It has changed somewhat from 2019. Back then All Inclusive meant just that but now there is All Inclusive Plus which is alot extra money which is disappointing.

I was placed in the newest lodges this time and the walls are so thin I could hear my neighbour snoring at night, you could hear everything. My lodge also backed onto a road and you could hear car traffic all day and night. I got very little sleep. The lodges are small, I was a family of 3 and it was tight so would hate to see a bigger family. Very little storage for your clothing. The lodges were very clean.

Alot of sunbeds have been removed from the pool area to make way for cabanas which are €30 a day. Ridiculous price. Pool area is small for the size of the complex, I spent all my time at the waterpark.

Waterpark is fantastic, that's where I spent my days. Kids ran about enjoying themselves on the slides and I chilled out. Snack food and drinks available at the waterpark with Magic Natura all inclusive and sun loungers are free for magic natura customers.

Zoo was fabulous especially impressed by the reptile house and exotic bird show.

I just got a taxi into Benidorm old town for €8.50 as the bus only came a few times a day.

The food was good as all inclusive goes. Good choice and something different every day. Breakfast however was repetitive but I suppose what else can you serve for breakfast.

I couldn't book the restaurants this time round as this was only for All Inclusive Plus customers and ordering pizza too.

Drinks were branded names and plenty of choice, my boy loved the hot chocolate and milkshakes with cream. Need more bar staff on in the evenings as the queue for the bar can be long.

Evening entertainment is rubbish but it was rubbish back in 2019 too.

Coming in Oct the lodges were cool at night so had to use the heating in the air-conditioning unit to heat the lodge up. Pack warm sleepwear if you come from Oct onwards.

Overall I had a great one week stay but I wouldn't come back again as the noise from the neighbouring lodges and the road is just too much.

Date of stay: October 2024
Trip type: Travelled with family
Thank DonnaW2213
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 4 November 2024
Google Translation

Estimado Huésped,
Muchas gracias por confiar en Magic Natura y por compartir con el resto de viajeros su experiencia con nosotros. Estamos muy contentos de saber que la experiencia en nuestro establecimiento ha sido de su agrado.
De todos modos, queremos agradecerle sus sugerencias ya que las mismas son el arma más preciada de mejora de la que disponemos. Las tenemos en cuenta con el único objetivo de ofrecer el mejor de los servicios.
Saludos cordiales,
Magic Natura Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024 via mobile

Hmm… I’ve been in better resorts.

The hotel room was nice, but the overall experience I struggled with, we were premium plus, so whilst a lot more is included, the way you que next to the people who haven’t can be awkward and you get a few comments about not having to que for drinks.

Some of the hotel staff will bend over backwards for you, however on the two occasions I had to speak to Joseph at reception, he was clearly capable but couldn’t be bothered… The lack of caring was *very* apparent.

The “inclusive WiFi” that you have to have a new code for every 4hours was a stuggle for the kids and especially for the adults when everything is through the app (which is just a website that doesn’t always work)

Food was good and the staff at the entrance of the restaurant again hit and miss - I also didn’t get if you are made to wear bands to show your “class” you still have to swipe/tag yourself in.

Overall would I return, maybe, but I would need to see a few changes before I would be comfortable!

Date of stay: October 2024
Trip type: Travelled with family
Thank Steve K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 4 November 2024
Google Translation

Estimado Huésped,
Muchas gracias por confiar en Magic Natura y por compartir con el resto de viajeros su experiencia con nosotros. Estamos muy contentos de saber que la experiencia en nuestro establecimiento ha sido de su agrado.
De todos modos, queremos agradecerle sus sugerencias ya que las mismas son el arma más preciada de mejora de la que disponemos. Las tenemos en cuenta con el único objetivo de ofrecer el mejor de los servicios.
Saludos cordiales,
Magic Natura Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2024

Lovely place, booked with jet2 and staff were good and helpful even when my child Sen ran off they were quick to react and help. Food was good range if your willing to try different things however labeling of food is not easy to understand. The zoo is fantastic and animals are well treated and lots of room. Waterpark is very slippery so would take water shoes or socks. Water is not cold but it still warmer then UK sea. Lots of lifeguards and staff are very clear on making sure slides are used properly. Room was good for us family of 5 in a two bed and it worked well however if children were older would have liked more room. Nice to have 2 bathrooms and showers were lovely and good pressure. We didn't go to entertainment but staff were lovely and we took food and drinks to rooms when it was too noisy for sen child. Football areas for children however parents don't always watch their children but you get that anywhere. Staff spoke English well. Rooms cleaned daily. Excursions were good especially experience with sea lions and staff were patient and welcoming. Resort flooring on road is slippery when even a little wet. Hilly up bus every 15mins. We did 20k steps per day. SEN child damaged room during unregulated moments and staff were brilliant and understood and fixed damage within 2hrs. Yes I had to pay but that is expected. Overall would go back again.

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 3 November 2024
Google Translation

Estimado Huésped.
Nos alegra mucho leer estas palabras de agradecimiento y que su experiencia en nuestro establecimiento haya sido satisfactoria.
Quisiera agradecerles también esas maravillosas palabras respecto a nuestros grandes profesionales que se esfuerzan cada día en hacer de su estancia la mejor de las experiencias.
Saludos cordiales,
Magic Natura Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2024

On arrival we went to the reception desk we had quite a long wait we didn’t get a complementary drink and when we did get to the desk they was quite rude and unfriendly. We was given a map and basically said go. When we arrived our room was very cramped there was no room to move around the bed the kids room was tiny like cuboard just a bunk bed and a tiny wardrobe and the bathroom was a joined you had no space to stay in if you wanted to you had to sit on the bed luckily we was hardly in only to sleep. With a little one there needs to be a bit of room to walk round we couldn’t even get dressed without tripping over the chair or bed. The room standard was poor. The zoo was amazing we loved that we could go anytime and it was nice hearing the animals the water parc was good too. The kids pool at the hotel was freezing and the splash pad so we hardly used it also the infinity pools was cold we love the pool and was gutted that it was so cold exp when it was 29 30 out odd. The kids part was very run down the flooring was ripped and torn up and dirty. Also the elephant in the big baby pool was all broken and masking taped up not good quality at all. When you wanted a drink you had to wait in a long Que . If you was Spanish the staff are friendly and will talk Spanish and very happy. At most of guests was complaining who was English that they was rude and they was they had bad attitude allover the hotel wss the same. The restaurant only did late so when you have little
Ones you can’t go until 9:30pm the food was probably the worst I have seen the selection was on one
Row only and was all processed food chips burgers and fish fingers. The deserts was limited to three things. The bar was tiny and you had to Que again. We didn’t bother and went back to our room every night as the entertainment was non existent until 12 and with a little one you can hang around until then the drinks choice was bad the worst I seen. The most anoying thing was you have to pay. Deposit for your dinks cups in the day so if you was by the pool you would have to remember to bring your cup back the next day as if not your have to go reception and pay £2.50 for a replacement plastic cup. Even when went the water park we didn’t have out plastic cup so we had to go without drinks as we
Couldn’t pay for replacement there had to be back at the hotel reception ridiculous seems your all inclusive so you basically need to glue your cup to you everywhere you go. I would definitely not go back there ii have stayed at lot of hotels
In the world and never complained about any this has got
To be the only really bad hotel I have stayed at. The way tour treated here is not nice full of Spanish locals that don’t make you feel welcome. It’s tacky like Blackpool !

Room tip: Do not go your be very disappointed
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Susan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Magic Natura, Other at Magic Natura Animal Waterpark & Polynesian Lodge Resort, responded to this reviewResponded 30 October 2024
Google Translation

Estimado huésped,

Cabe decir que, mediante el uso de nuestra Garantía de Calidad “Formula 24” si en las primeras 24 horas tras la llegada del cliente, no se cumplen sus expectativas, no se deben de pagar gastos de cancelación, salvo servicios ya consumidos, y ayudamos a buscar alojamiento alternativo…lo cual supone nuestro más firme Compromiso para unas vacaciones felices.

En lo referente a la falta de información, comentarle que en el momento del check-in nuestro personal explica de forma detallada todas las actividades, restaurantes disponibles e instalaciones que el cliente puede disfrutar. Al ser un complejo de grandes dimensiones, es difícil acordarse de toda la información, por este motivo, a su llegada, el cliente también recibe una carta de bienvenida con toda la información referente al complejo, horarios y actividades.

En lo referente a lo que nos menciona en su reclamación sobre el tipo de cabaña recibida, informarle que en su bono de reserva especifica claramente que ha contratado una cabaña de esa tipología. Si visita nuestra página web, podrá comprobar las características de esta tipología, medidas y modelo en 3D.

En cuanto a nuestra oferta gastronómica, disponemos de una amplia gama de menús con una rotación de 14 días, para que, cada día, puedas encontrar novedades, reflejadas así en los carteles. Reflejado como tal en los carteles de sugerencias y novedades del día. Además de nuestras noches temáticas como la Española, Oriental, Mexicana y otras. Cada día nuestras parrillas Showcooking ofrecen diferentes variedades de carnes, pescados y combinaciones de estos alimentos con verduras. La comida es muy personal y depende del gusto y percepción de cada persona. También disponemos de un control de calidad en cada restaurante y en cada servicio con un test de menú por parte de nuestro equipo directivo en cada establecimiento con el fin de respetar los estándares de calidad. cuestionarios y cuestionarios de calidad, que son respondidos por nuestros chefs y maîtres. En cuanto a la limpieza, contamos con ama de llaves y supervisores homologados encargados de supervisar la limpieza diaria. Nos tomamos muy en serio el bienestar de nuestros clientes y por eso la limpieza es fundamental, por ello la empresa tiene un sistema organizado mediante la entrega de un sticker verde, sin el cual la habitación no es apta para entrega, y la entrega es realizadas por los supervisores. Todas las peticiones especiales quedan registradas en nuestros libros de limpieza o servicio técnico, dando así un trato esmerado y eficaz a nuestros clientes, siendo atendidos las 24 horas por la recepción.

Por último, y en referencia a lo mencionado sobre los vasos reutilizables, Magic Natura apuesta por una actividad responsable y sostenible con el medio ambiente y por ello ponemos a disposición de nuestros clientes vasos de policarbonato mediante un depósito de 1€/vaso que es devuelto el día de su salida cuando el cliente devuelve los vasos. Estos vasos son lavados a más de 82ºC cumpliendo con la normativa.

Un saludo.

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