On arrival we went to the reception desk we had quite a long wait we didn’t get a complementary drink and when we did get to the desk they was quite rude and unfriendly. We was given a map and basically said go. When we arrived our room was very cramped there was no room to move around the bed the kids room was tiny like cuboard just a bunk bed and a tiny wardrobe and the bathroom was a joined you had no space to stay in if you wanted to you had to sit on the bed luckily we was hardly in only to sleep. With a little one there needs to be a bit of room to walk round we couldn’t even get dressed without tripping over the chair or bed. The room standard was poor. The zoo was amazing we loved that we could go anytime and it was nice hearing the animals the water parc was good too. The kids pool at the hotel was freezing and the splash pad so we hardly used it also the infinity pools was cold we love the pool and was gutted that it was so cold exp when it was 29 30 out odd. The kids part was very run down the flooring was ripped and torn up and dirty. Also the elephant in the big baby pool was all broken and masking taped up not good quality at all. When you wanted a drink you had to wait in a long Que . If you was Spanish the staff are friendly and will talk Spanish and very happy. At most of guests was complaining who was English that they was rude and they was they had bad attitude allover the hotel wss the same. The restaurant only did late so when you have little
Ones you can’t go until 9:30pm the food was probably the worst I have seen the selection was on one
Row only and was all processed food chips burgers and fish fingers. The deserts was limited to three things. The bar was tiny and you had to Que again. We didn’t bother and went back to our room every night as the entertainment was non existent until 12 and with a little one you can hang around until then the drinks choice was bad the worst I seen. The most anoying thing was you have to pay. Deposit for your dinks cups in the day so if you was by the pool you would have to remember to bring your cup back the next day as if not your have to go reception and pay £2.50 for a replacement plastic cup. Even when went the water park we didn’t have out plastic cup so we had to go without drinks as we
Couldn’t pay for replacement there had to be back at the hotel reception ridiculous seems your all inclusive so you basically need to glue your cup to you everywhere you go. I would definitely not go back there ii have stayed at lot of hotels
In the world and never complained about any this has got
To be the only really bad hotel I have stayed at. The way tour treated here is not nice full of Spanish locals that don’t make you feel welcome. It’s tacky like Blackpool !

We travelled as a couple with a toddler and very much enjoyed our stay with minimal cons.

Pros of the hotel and complex -
-The zoo is fantastic! We were lucky enough to stay in room 2205 which backs onto the zoo and you can see the elephants and goats from the back of the chalet!
-The animals were well taken care of and the bird shows were fantastic! (Entry is also included for free in your all inclusive package so we found that we attended most days).
-The water park was also great as you could use your all inclusive bands to go there for free and get free food and drinks from one of the restaurants on site as well as sun beds.
There were plenty of slides and pools for children of all ages to enjoy.
- The entertainment was good but could have been a bit better - the mini disco is only on for 20-30 minutes followed by a wait of 30 minutes for the next show.
- The room was cleaned 4/7 days that we stayed which was okay but it could have done with another clean to empty bins.
- The mini fridge was filled on arrival with cans of Pepsi, fizzy orange and lemon, beer and a bottle of cava which was a nice touch!
- They have a shuttle buggy that takes your suitcases to your room when you arrive and it can be booked 24 hours in advance when you are about to leave as the complex is quite hilly.

Cons of the resort and complex -
- The complex could do with a touch up and update here and there due to peeling paint and wear and tear - the staff work tirelessly to ensure it is clean and well maintained despite this.
- The food isn’t fantastic - despite them attempting to accommodate for all, they do have a fly problem in the restaurant which leaves flies buzzing around the food and tables.
- The rooms were cleaned but were a little shabby inside and could do with the odd touch up here and there (probably due to the business of the resort).
- I imagine it would be very difficult for someone with mobility difficulties or bringing a baby in a heavy pram as it is a very hilly resort and can be slippy when they are washing the pavements and roads.

Tips -
- I would bring mosquito spray as they seem to come alive at night and bite especially at the entertainment, my whole family were bitten.
- You need to pay for the safe in the room, beds by the pool, drinks by the pool as a deposit and towels should you need to hire them.

Overall we enjoyed our stay and thank the staff! 😊