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“Fantastic hotel and the staff are excellent”

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Servigroup Castilla
Ranked #15 of 192 Hotels in Benidorm
Certificate of Excellence
Reviewed 4 November 2012

We have just returned on 30th October from a one week stay at Castilla. What can I say - this is a fantastic hotel - the rooms are spotlessly clean with a great maid service - could not do enough - fresh towels each and every day and a friendly smile and greeting - the reception staff all spoke English and could not have ben more helpful. In the restuaraunt the staff are wonderful - thank you Joanna for remembering 704 - you made us feel so welcome each and every time we came to eat and the service is beyond what anyone could expect. The pool is lovely with lots and lots of sunbeds. Our first time in Benidorm and the one most important thing about Castilla is that we met people who had been there year after year for 25 years - what more can I say - we met the most wonderful people there - so friendly and helpful - one lovely couple from Dundee made our stay extra special - thank you to them - they had been going to Castilla for so many years and advised us of places to go and things to see and made our stay extra special. Thank you and we hope you have many more stays. - thank you to all at Castilla for making us feel so welcome and for making our first stay in Benidorm so special - we would highly recomment this hotel and their group to anyone - young and old - miss it so much

Room Tip: Rooms overlooking the pool also overlook the building work oppostie - but turned a blind eye - in la...
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  • Stayed: October 2012, travelled as a couple
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1  Thank amurp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 November 2012

Stayed at the Castilla for one week 24th-31st October 2012. Read all the reviews before we booked, and I can confirm this is an excellent hotel. Good food, spotlessly clean, easy online booking (with free airport transfers, if you stay a week or more) and friendly staff.
The only negatives were: the half built building to the side of the hotel (apparently been like that since the beginning of the recession) and the evening entertainment (wasn't for us, but not what we book a hotel for anyway)
All in all, a great hotel, and a great holiday.

Room Tip: as previously stated, a pool view = sun facing all afternoon.
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  • Stayed: October 2012, travelled with family
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3  Thank Dave324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2012

It was our third visit, always a warm welcome for everyone,Good food, loyal caring staff throughout the hotel.It is ideally located just a short stroll to the beach or the old town,it is also located in a quieter part of Benidorm yet within reach of the other attractions.

  • Stayed: October 2012, travelled as a couple
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4  Thank ian b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2012

This is the second time we have stayed at the Castilla, the first was October 2010 and we have just returned today on 26/10/2012 after a 6 night stay.
We were not disappointed, the hotel is very smart and clean, nice sized room with flat screen TV, fridge and the safe can be hired for 2 euro a day, well worth the piece of mind.
The food is buffet self service and is very good, they try to cater for everybody and there was always something we liked to eat.
The staff are all very friendly and polite and speak good English, the Receptionists, Ramon and the girls in the dining room, and especially Paolo and Mary in the bar who helped me with my attempts to speak Spanish !!. Will definately go back to Castilla.
Also appreciated the 2 for 1 on most of the drinks at the bar !.

Room Tip: The staff will always try to accomodate any room preferences
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  • Stayed: October 2012, travelled as a couple
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4  Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2012

we have just visited this hotel for one week it is spotlessly clean staff very friendly food good lots of choice drinks two for one was good cant find a down side to this hotel.free trip to benidorm palace was excellent short walk to the nightlife and a few yards from the hotel is a bar called cheap and cheerful pint of lager 1 euro coffee 70cents reasonable priced snacks

  • Stayed: October 2012, travelled as a couple
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2  Thank charlie900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Servigroup Castilla

Address: Calle Jaen 3, 03503 Benidorm, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > Benidorm
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Benidorm
#13 Luxury Hotel in Benidorm
#18 Family Hotel in Benidorm
Price Range: $110 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Servigroup Castilla 4*
Number of rooms: 132
Official Description (provided by the hotel):
This property is 8 minutes walk from the beach. Hotel Servigroup Castilla (4 stars hotel) is located 500 m from Levante Beach in Benidorm and offers free access to the gym. It features free Wi-Fi, and outdoor pools for adults and children. Each of the rooms at Hotel Castilla has a private terrace and flat-screen TV with satellite channels. The brightly coloured rooms also include a private bathroom. Rooms are air conditioned during the summer months. The pools at Servigroup Castilla are surrounded by gardens and a large sun terrace with loungers and umbrellas. During summer, the hotel provides entertainment for guests. A sauna can be used for an additional cost. The buffet restaurant offers show cooking and a range of international cuisine. Vegetarian and celiac menus are available upon request. The hotel is just 3 km from Terra Mítica Theme Park, and 2.5 km from the Real de Faula Golf Club. The centre of Benidorm is less than 10 minutes’ walk away. ... more   less 
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Also Known As:
Servigroup Castilla Hotel Benidorm
Hotel Castilla Benidorm

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