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Very good
63 reviews
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Condo/Apartment -
1 Bedroom, 1 Bathroom, Sleeps 6
Benidorm, Costa Blanca, Province of Alicante, Valencian Country

Reviews from our community

Very good - based on 63 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
Cathy W
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Felt like charged for everything on top if rent by Juan Pedro”
Reviewed 27 July 2017 for a stay in June 2017

Arrived beginning of June till 7 july and pool out of action till mid june. Juan wanted payment for apartment in euros cash which left me with little spending money as had hoped to put on my credit card. Wanted extra money for everything - beach towels, safe, electricity, air conditioning and sun loungers as none provided at pool -hassle carrying down every day!!!

Charged me €50 for electricity and air conditioning dispite only having on for last 2 weeks at night when really hot.

Apartment slept 6 but 4 people expected to sleep in living room on sofa beds. Only maximum of 4 stayed and apartment while I was there and it was a mess and bathroom a nightmare.

The pool is lovely but missed loungers and not enough shade. Would seriously consider price of all your extras before going here!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
31 Jul 2017
First bad review since February 2015(Two and a half years).Only great apartments with great customers service get this quality levels.I recommend to this family if they can't afford 4 weeks,to take 2 or 3 weeks next time wich are plenty of days to have a good holidays,or come eralyer or later on the year wich is cheaper.
On arrival they request beach towels and i talk them that i provide shower and hand towels but not beach towels.I offer them beach towels for 2 euros each,(Note:The laundry charge me 3 euros per item to get it clean)so they book two towels not without complaining about the price,(even i normaly charge that for 1 week and i let them have it 4 weeks for that same price),but i give up argue.I never see that before,british familys are popular in Spain for give good tips on bars,restaurants,etc. and this family was argue for 2 euros?.People leave more than that as a tip.
Another lie is that they pay for electricty.Only some familys in winnter months pay extra for electricity on long term bookings as prices are so reduced as mayority of people are pensioners.This family never have to pay for it.Familys wich request airconditioning have to pay for the electricity of the machine only.(With a normal use the cost is only 2 euros per day or less).10 days before departure they request the aircon,the cost for it was 50 euros,the complain about it and i talk them they must have it on full power or running to many hours.The lady denied it but when i talk her the memory of the machine show different numbers that what she said she admited.For that same number of days all last year 2016 none of the familys past over 27 euros of cost.This family consumed around double.

When i go to beach i have to pay nearly 5 euros per day for sunbeds.This family only pay 25 euros on total for 2 sun loungers and they still complain about it.Also not if off shade!.This is just complain for the sick of it.Nearly 30 permanent caribbean bamboo umbrellas around the pools area plus many trees wich also provide shade.Thi is the firts time a family complain about not if off shade.I showed this family all the time under one of thesse umbrellas ,so what they complain about it?.

I charge for safe box 5 euros per week.Many apartments in Benidorm charge over 25 euros per week.They never take the safe anyway.
This apartment is very spaciouse(60 sq meters),bigger on size that many of the 2 bedroom apartments in Benidorm.This family book the apartment for two people only and they talk me they will have the two daughters some weeks,so if they where maximum 4 people at the same time why they complain about have to sleep 4 people at the living room.More than half of the reviews i have are familys of 5 and 6 people wich are now regular customers,some of them been booking regularly now with me for many years.How they been 5 and 6 people come back and this family with 2 or 4 people complain about space.I am under the impresion that the apartment is not the probleme,as the lady mention when they were 4 people it was a mess maybe the fact of them be alltogether cause the mess and not be the apartment.

The family were allowed to use another pool next door as they cach few first days the pool closed.

Once again,i go by what mayority of familys metioned on theyr reviews,and it is very clear this opinion is not genuine,even complain about the bathroom!.What is wrong with the bathroom?,as she never said!.It is a lovely and good size bathroom.

The lady forgot to mention that i give them around 300 euros disscount over the normal price for booking thosse 4 weeks.They damage the sunloungers and i never charge them for that.One of the girls jump into the sunbed one day like when people jump into a pool,and even the mother got her on trouble for do that.Also forgot to mentioned that every time they need it something like hairdryer or anything else i was there in 5 minutes for them.Like take some english magazines for theyr daughters wich other familys left,etc,etc.

The prices familys have to pay for any extras is adverticed at the website and if any doubt before book familys just contact me to get all information.Just book what you can afford next time!.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesbrough, United Kingdom
2 reviews
Reviewed 27 July 2017 for a stay in July 2017

Amazing apartment . Juan the owner was extremely helpful and always available . A key fob is needed to access the grounds and to get in and out of pool area which makes it safe for children .

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil J
United Kingdom
Level 4 Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great Apartment”
Reviewed 19 April 2017 for a stay in November 2016
people found this review helpful

Great apartment has all you need we booked 3 and all were great Juan the owner is at hand for anything you need and always more than happy to assist will defiantly book again. Slight hill to walk up nothing major though.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2016 for a stay in November 2016
people found this review helpful

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great apartment”
Reviewed 27 October 2016 for a stay in October 2016
person found this review helpful

Stayed here for week with wife and 18 year old daughter nice spacious 2 bed apartment in nice quiet area but not too far from all the bars bout 5 -10 min stroll . There are some bars and restaurants just down road yorkshire pride 2 do nice big meals at good prices and the Italian restaurant opp was excellent ( but now closed for hols til 29th nov) .The apartment owner Juan was really friendly and very helpful and would definitely stay here again.

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Liked best: Location nice and quiet
Liked least: Nothing
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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