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All reviews nice bathroom recommend this hotel room was large the underground car park rooms are clean per day free wifi old town renovation port elevator
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Reviewed 25 June 2018

We booked this hotel hoping to stay for two nights but checked out after one. When we arrived and, wanting a drink, asked where the bar was... there isn't one.

Our room (I think it was a 'junior suite') was small, shabby and slightly grubby. The curtains, when drawn, revealed a view of windows opposite, a staircase to the side and a drop to a small yard below. The air con was noisy, we couldn't work out how to turn it off.

On the plus side the parking was good and the breakfast too. However, 4 star hotel? I've stayed in a few and this is not one of them.

I refused to use the spa bath as the jets were filthy.

  • Stayed: May 2018, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank mtandmt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded 29 June 2018

Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,

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Reviewed 24 June 2018

This hotel is nicely located, not far to walk to the old town with nice restaurants , the hotel is extremely clean and comfortable, nice rooms with very comfortable beds. Good breakfast and convenient parking next door, no complaints

Room Tip: our room was very good.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Aussie13643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded 29 June 2018

Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2018

The photo of the entrance portico is misleading as the building is distinctly ordinary. However the plus points are good location, clean comfortable rooms and a decent breakfast. The decor beyond the reception area is very clean but again very ordinary. Noise seems to travel throughout the hotel with reverberant rooms. We overlooked the courtyard which we thought would be quiet but this was not the case. The Staff were good.

Stayed: May 2018, travelled as a couple
Thank Terry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded 29 May 2018

Dear Guest,
Thank you for taking the time to share your feedback. We are glad to inform you that we are going to renovate our hotel for your better comfort from the next month.
We hope to welcome you back to our hotel very soon!
Sincerely,

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Reviewed 11 April 2018 via mobile

I booked this one after reading the reviews and I wasn’t disappointed. Reception was a swift easy process with the added bonus of being able to park the car in the underground car park next door. There was a charge but it was valet parking which made everything so much easier. The room was large, comfortable and clean - I even saw a cleaner vacuuming the opposite window sills. I would definitely recommend this hotel and for the price it was extremely good value

Stayed: April 2018, travelled with family
Thank Mel8135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded 17 April 2018

Dear client,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again.

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Reviewed 20 October 2017

The hotel is kind of old, and would benefit from some renovation. The position is good, on an important street, and still close to the center (walking distance). My room was OK. Didn't buy breakfast, but a complimentary bottle of water was offered.

  • Stayed: October 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank rumore0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan Carlos G, Director General at Sercotel Alfonso XIII, responded to this reviewResponded 13 November 2017

Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,

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