We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
“Totally relaxing, would definitely go again”
other travellers have booked this property

Review of Casa-Aurora

Front of apartment
Bookings for this home are first-come, first served. Lock in your dates before they are gone
Front of apartment
Calming & relaxing lounge Relax & watch tv or listen to music
Check Availability
Request to Book
Make Enquiry
Very good
10 reviews
Front of apartment
Calming & relaxing lounge
Relax & watch tv or listen to music
Ample dinning for 4
Modern kitchen fully equipped
Bedroom 1 (Master) with hot & cold air-con
Bedroom 1 (Master) with hot & cold air-con
Bedroom 2 with hot & cold air-con
Bedroom 2 with hot & cold air-con
Alfresco dining on front terrace overlooking gardens
Large rooftop solarium with 360 panaramic views, sun loungers and shaded dining area
View from rooftop solarium over pool
Large full size pool with crystal clear water
Breathtaking views of Sierra Espuna
Childrens safe play area
Stunning view of Alhama Signature golf
Al Kazar town centre
Summer Fiesta in Al Kazar
One of the many Mazarron beaches
Enjoy a cool drink and tapas in Puerto de Mazarron
This property is not available for these dates.
Don't give up! Enquire about other rentals just like this one that are available -
Show all rentals available
Overview
Condo/Apartment -
2 Bedrooms, 1 Bathroom, Sleeps 4
Region of Murcia

Reviews from our community

Very good - based on 10 reviews
Write a Review

Reviews from our community

Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
English first
French first
Spanish first
Any
English first
Karen G
Level 1 Contributor
4 reviews
“Great apartment in a fantastic location unfortunately soured by property management team”
Reviewed 1 August 2014 for a stay in July 2014

We stayed in this apartment for two weeks lovely apartment good space within, wonderful location, great pool although very busy at times. Unfortunately on coming home we have received a disappointing email stating we left the apartment in an untidy state crumbs on the work surface and cups in the sink to be washed. We payed the £50 cleaning fee and were not in any way told that this did not includes work surfaces or dishes these were left as we needed to leave the apartment at 6 am and gave our kids breakfast before we left. We have subsequently been charged £40 to do this. I cleaned the apartment twice during my stay including to floors toilets and washed all towels. The key holder we needed to contact was upset on our arrival as she was going on a night out. I do have to say she was helpful with directions as we got lost. At no time did she come to check all was ok with our stay and did not explain the electric card meter or how to obtain cards we needed to chases her for this information. On our last evening we still had no idea where to leave the keys for the apartment on our departure we saw her in her car she rolled down the window and shouted the instructions through the passenger window. My advice if renting this apartment is to take photos on your departure. hugely disappointed

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
26 Aug 2014
As owners of Casa-Aurora we take all our customer feedback seriously and we are sorry that this guests experience was not a positive one. We spent two weeks after this guest left our apartment trying to find out what actually happened. After numerous emails to the guest and our Property Manager there are two sides to this story.

This guest stayed in our apartment for 13 days arrived at 2.30am (4 hours late) and was met by our Property Manager. The Property Manager explained all the workings of the apartment. We appreciate that it was late and perhaps this information was not taken on board. The only contact we had from the guest during their stay was on day 2 when they tried to contact the Property Manager and when they did not get them they contacted us. We answered the guest queries promptly and shortly after this the Property Manager responded as well.

This guest had left our apartment in such a mess (not just the few crumbs & dishes in sink stated in review) that justified an additional clean and double washing of soft furnishings, to bring it back to a standard that could be rented out. The Property Manager sent photographs to us before carrying out the clean-up. It was only when we contacted the guest to explain this to them, that they raised these issues which discredited our Property Manager. At one point the guest offered an alternative cleaning company to provide our cleaning?

The guest had an issue with the 50 € pre/post cleaning charge which is standard by all the Property Management companies on the resort who provide the same level of service. We are still struggling to understand why the guest would expect all this additional cleaning at no cost.

To keep the record straight the guest did not incur any additional cleaning charges and they received a full deposit refund.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lydia E
Epsom, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Totally relaxing, would definitely go again”
Reviewed 19 April 2014 for a stay in April 2014
1
person found this review helpful

We have just had a lovely holiday in Casa Aurora. It is lovely inside with all the mod cons to make things easy. There are splendid views from the roof terrace and in general in this part of Murcia there is just so much space. Easy drive in the hire car as the motorway was so quiet. The pool area is very good also. Really recommend it. Had lovely hot weather every day.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The apartment with all mod cons
Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John_GCU
Glasgow, United Kingdom
1 review
“Quiet and relaxing”
Reviewed 27 January 2014 for a stay in April 2013

We stayed at this apartment with another couple who are friends of ours. It is a comfortable air conditioned two bed apartment with ample space in a very nice and modern complex. The apartment is spacious and tastefully furnished with all mod cons including satellite TV, air-conditioning in all of the rooms, in fact everything you need. There is plenty of outside space to enjoy al fresco dining or just to simply enjoy a glass of wine while chatting or just watching the world go by. We cooked a fabulous meal in the well equipped Kitchen and dined on the private rooftop terrace in the evening which has outdoor patio furniture for you to use. The communal pool is about 50 yards away amongst lovely landscaped gardens. The pool was rarely busy and very inviting if you needed to cool off from the Spanish sun. On the complex there is a great "Arabic Plaza" type facility with a supermarket and a variety of international restaurants/bars which are not too expensive and normally have live entertainment during the week. This is easy to access and a short walk from the apartment. On site there is a fantastic golf course, along with tennis courts and a football pitch. Overall a very enjoyable and relaxing holiday and would have no hesitation in recommending it.

Travelling group: Friends
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
1 Feb 2014
So pleased you enjoyed your stay at Casa Aurora. Hopefully you will use our apartment again some time in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Piedad V
1 review
Reviewed 7 August 2018 for a stay in August 2018
Google Translation

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
24 Aug 2018
This was due to an IT error on holiday lettings/ trip advisor website. Guest sent an enquiry asking if apartment was available. We replied immediately & declined request as apartment was not available. Guest then booked apartment through "Instant Booking". We sent a message to guest advising that his booking had gone through in error & apartment was not available & his enquiry had been declined.As original enquiry was made at 10pm office was not open to rectify this. Guest was advised that we would contact HL/TA first thing in the morning to ensure he received full refund.
The matter was sorted the next morning & was accepted as an issue in IT system & we requested that Instant Booking was removed from our listing immediately to avoid this problem happening again
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sanae3331
Toulouse, France
1 review
Reviewed 13 August 2016 for a stay in August 2016
Google Translation

Travelling group: En famille avec jeune(s) enfant(s)
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Enter dates for more accurate prices
2 guests
Adults2
Children0
Apply
Do you own a holiday rental? List it here.
Extra income
Earn money by renting out your home. With no up-front fees and no contract, you keep more for yourself.
Easy to manage
Confirm bookings in one click and track everything from enquiry to check-out – even while you're on the go.
Trusted by travellers
With millions of reviews and protected online payments, TripAdvisor helps travellers book your home with confidence.
Set up your free listing