Hm, so, yeah, I stayed there at the 1st week of January mostly due to location, some raving reviews and, yes, the stories about the Beatles and others.
Location is perfect. Walking distance from everywhere you need to go in Madrid. Whether you're there for culture, food or shopping, it doesn't matter, you're nearby. Hence the 3 stars.
Now as it comes to service: my wife and I arrived, nobody seemed to care about our luggage. We had to carry it ourselves. And those were no backpacks. And the staff remained oblivious about basic guests courtesy throughout our stay there (yes, on our way out we had to carry the luggage to the cab as well).
Oh, the room. Possibly the worst located room on a hotel in history. And with a good chance of being the smallest as well. Only one window, with a view to the, well, I don't know what it was, but we needed to keep it closed, as it was some small concrete yard somewhere inside the hotel, right above our heads. Claustrophobic. Have I mentioned it was the same price as the other standard rooms - this was no promotion? Add to this an ice machine from hell at the corridor.
Hotel lounge was completely unappealing as well.
Basically it was a big let down. There are better places for the same cost.
- Official Description (provided by the hotel):
- Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more less
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- Also Known As:
- Gran Melia Fenix Hotel Madrid
- Gran Melia Madrid
- Gran Melia Hotel Madrid