We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Location, location, oh.. and did I say location!”
5 of 5 bubbles Review of Gran Melia Fenix

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Gran Melia Fenix
Ranked #27 of 444 Hotels in Madrid
Certificate of Excellence
Marbella
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Location, location, oh.. and did I say location!”
5 of 5 bubbles Reviewed 6 March 2012

I normally travel to Madrid several times a year.. I have found my hotel! The Melia Grand Fenix is great!!... I have stayed in several hotels in Madrid (all of which having been more expensive).
The location is excellent, the staff courteous, and the rooms clean (and if you place the "do not disturb" sign on the door, it is respected. The only downside (but it doesn't bother me) is that the bathrooms are small (but well equipped). The Clarins shampoo & conditioner, and other products in the bathroom came in handy.
There are several tv stations in English (which is nice).. Also, the tv is big and modern.
This is my fifth time staying at this hotel.. I highly recommend it!

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maloneman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones Públicas at Gran Melia Fenix, responded to this review, 13 March 2012
Dear Guest,

First of all, I would like to thank you for having chosen us for your last stay in Madrid, as well as for taking the time to post your opinion on Tripadvisor.

It is always a pleasure to receive such positive feedback. I will share your comments with our team, who I am sure will be encouraged by your remarks.

Our principal aim is to give you our best service, make your stay unforgettable and reach your expectations. Your positive comments will help us with our continuing effort to improve the service quality.

Thank you once again and we hope you come to visit us again soon.

Sandra Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,964 reviews from our community

Traveller rating
    1,293
    487
    136
    34
    14
See reviews for
357
877
89
342
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (265)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Beverly Hills
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 5 March 2012

We stayed for 2 nights at this wonderful hotel. The service was excellent, room and bed was very comfortable. We loved the bar and had an amazing lunch at their restaurant, great food and wonderful service. I highly rate this hotel, only small downside is that it is a little far away to walk to the main attractions but it is only a 5 minute walk to the metro.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WomanEyeMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones Públicas at Gran Melia Fenix, responded to this review, 13 March 2012
Dear Guest,

On behalf of myself and all the staff of the Gran Meliá Fénix, I would like to thank you for having chosen us for your last stay in Madrid.

We are very happy to know that you enjoyed your stay at the Gran Melia Fenix and that you felt so comfortable.

Your positive comments will help us with our continuing effort to improve the service quality for our guests.

Thank you once again and we hope you come to visit us again soon.

Warm regards from Madrid,

Sandra Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 March 2012

The service at this hotel is in another league from so many modern hotels. Polite, attentive and personal. The cocktail bar is also superb. The restaurant, though rather quiet, is also excellent. Rooms very nice although not huge. Brilliant location for the sights of Madrid.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones Públicas at Gran Melia Fenix, responded to this review, 13 March 2012
Dear Guest,

I would like to thank you very much for having chosen the Gran Meliá Fénix and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests.

It is a pleasure for us to know that you had a nice stay in our hotel and we hope to see you back soon in Madrid.

Looking forward to welcoming you at The Gran Meliá Fénix.

Best Regards

Sandra Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 28 February 2012

A beautiful hotel in a beautiful city! Excellent location with transport links readily available. Room smaller than anticipated (Room 518 - but had excellent view) and unable to store suitcases out of sight. TV channels were disappointing - perhaps a movie channel showing English films could be considered! Breakfast was excellent - enjoy!! Visits to Toledo (from Atocha) and Segovia (from Charmatin) via high speed trains are must as is the San Miguel Market near Plaza Mayor in Madrid itself. Enjoy Madrid it is a terrific city and can't wait to visit again - still so much to see!!

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cairo1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlsbad, California
Level Contributor
346 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 22 February 2012

Stayed at this property with my wife on business. We were in Madrid for 48 hours, including one full business day (worked all day from the room). The rooms were a little small, but everything was of good quality and the service was friendly. The hotel is on the northwest corner of the tourist area. It took me 45 minutes of fast walking to get to the Royal Palace, which is on the complete opposite (southwest) side of the tourist area. Everything was within walking distance. I would stay there again for both business and personal.

Room Tip: The standard rooms face an ugly interior courtyard (the windows are fogged to let light in but there...
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Madrid hotels
Centro
Gran Melia Palacio de Los Duques
Huertas
The Westin Palace Madrid
Arguelles
Melia Madrid Princesa
Melia Madrid Princesa
#65 of 444 in Madrid
4.5 of 5 bubbles 2,041 reviews
Show Prices
Show Prices
Show Prices
Barrio de Salamanca
Hotel Villa Magna
Hotel Villa Magna
#8 of 444 in Madrid
4.5 of 5 bubbles 588 reviews
Paseo del Prado
Hotel Ritz, Madrid
Hotel Ritz, Madrid
#33 of 444 in Madrid
4.5 of 5 bubbles 1,752 reviews
Huertas
Hotel Villa Real
Hotel Villa Real
#34 of 444 in Madrid
4.5 of 5 bubbles 1,637 reviews
Show Prices
Show Prices
Show Prices

Been to Gran Melia Fenix? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gran Melia Fenix

Property: Gran Melia Fenix
Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#22 Luxury Hotel in Madrid
Price range (per night): $232 - $881
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Official Description (provided by the hotel):
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Wotif.com, Hooroo Pty Ltd, Melia Hotels APAC, Expedia APAC, lastminute.com.au, Agoda, Odigeo, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Gran Melia Fenix reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing