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Gran Melia Fenix
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Reviews (2,316)
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1,005 - 1,010 of 2,316 reviews
Reviewed 5 March 2012

We stayed for 2 nights at this wonderful hotel. The service was excellent, room and bed was very comfortable. We loved the bar and had an amazing lunch at their restaurant, great food and wonderful service. I highly rate this hotel, only small downside is that it is a little far away to walk to the main attractions but it is only a 5 minute walk to the metro.

  • Stayed: March 2012
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Thank WomanEyeMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones Públicas at Gran Melia Fenix, responded to this reviewResponded 13 March 2012

Dear Guest,

On behalf of myself and all the staff of the Gran Meliá Fénix, I would like to thank you for having chosen us for your last stay in Madrid.

We are very happy to know that you enjoyed your stay at the Gran Melia Fenix and that you felt so comfortable.

Your positive comments will help us with our continuing effort to improve the service quality for our guests.

Thank you once again and we hope you come to visit us again soon.

Warm regards from Madrid,

Sandra Hernández

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 March 2012

The service at this hotel is in another league from so many modern hotels. Polite, attentive and personal. The cocktail bar is also superb. The restaurant, though rather quiet, is also excellent. Rooms very nice although not huge. Brilliant location for the sights of Madrid.

  • Stayed: March 2012, travelled solo
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Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SandraHernandez, Director de Relaciones Públicas at Gran Melia Fenix, responded to this reviewResponded 13 March 2012

Dear Guest,

I would like to thank you very much for having chosen the Gran Meliá Fénix and for publishing such inspiring and motivating words on Tripadvisor, which will help us with our continuing effort to improve the services quality for our guests.

It is a pleasure for us to know that you had a nice stay in our hotel and we hope to see you back soon in Madrid.

Looking forward to welcoming you at The Gran Meliá Fénix.

Best Regards

Sandra Hernández

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2012

A beautiful hotel in a beautiful city! Excellent location with transport links readily available. Room smaller than anticipated (Room 518 - but had excellent view) and unable to store suitcases out of sight. TV channels were disappointing - perhaps a movie channel showing English films could be considered! Breakfast was excellent - enjoy!! Visits to Toledo (from Atocha) and Segovia (from Charmatin) via high speed trains are must as is the San Miguel Market near Plaza Mayor in Madrid itself. Enjoy Madrid it is a terrific city and can't wait to visit again - still so much to see!!

  • Stayed: January 2012, travelled as a couple
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1  Thank Cairo1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2012

Stayed at this property with my wife on business. We were in Madrid for 48 hours, including one full business day (worked all day from the room). The rooms were a little small, but everything was of good quality and the service was friendly. The hotel is on the northwest corner of the tourist area. It took me 45 minutes of fast walking to get to the Royal Palace, which is on the complete opposite (southwest) side of the tourist area. Everything was within walking distance. I would stay there again for both business and personal.

Room Tip: The standard rooms face an ugly interior courtyard (the windows are fogged to let light in but there is no view whatsoever), but they are of good quality and are quiet.
  • Stayed: February 2012, travelled on business
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Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2012

Through hotels.com I booked one night on "Red Level" - in a pricerange close to the double of what I would normally like to pay. But it was worth the money. All of it.

The hotel has made a special "Red Level" where guests are given speciel dedicated check-in (and a glass of champagne), but the really benefit here is the all included breakfast/afternoon/evening snack lounge. The word snack hides the fact that from 1 pm-11 pm you have free access to a well stocked bar, a wide selection of tapas, desserts, different types of coffee, etc. Very, very good indeed. I think I saved to 2 meals on that account plus breakfast - probably among the best breakfasts I have had at hotels.

The is huge and have separate walk-in dressing room and just everything you could ask in 5-star hotel. Highly recommended.

  • Stayed: February 2012, travelled solo
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2  Thank Under_many_stars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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