I stayed here for two nights having booked a non refundable room at an excellent rate. Our rate didn't include breakfast and I have no idea how much extra it cost, but those in our group who did have it reported that it was very good.
The rooms themselves were extremely clean and a decent size for such a centrally located hotel. The location is near Sol, which makes it walking distance to most of the big sites and shopping areas. The windows in the room do a great job of blocking out street noise.
The shower was good and there was a large number of complimentary toiletries and towels which were replenished regularly.
One problem we did constantly have was that most staff didn't speak English. This made ordering room service difficult and resulted in us being transferred around to different people in the hotel each time we wanted to phone down, which sometimes resulted in phones ringing out. We also had an issue with an incorrect order being received to the room. This lack of staff with good English was disappointing for a four star hotel in a major city which I expect receives regular custom from English speaking visitors.
On check out, there were a few additional items added to our bill which we did not order (mini bar, bar and room service items which were not ordered), although our bill was corrected and in the end we only paid for what we used so this was not a big issue.
Overall I would definitely recommend this hotel. For a business trip the lack of English speakers in the hotel would potentially make it difficult but for a weekend away as a tourist it is ideal, assuming you do your own research on directions, where to eat and what to do, as the staff, although friendly, are of limited help.
- Official Description (provided by the hotel):
- Being positioned in the centre of Madrid makes visiting the city even more appealing. Everything is just minutes' walk from Hotel Liabeny; Puerta del Sol, Madrid's Gran Vía, museums, monuments, historical sites, etc. ... more less
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- Also Known As:
- Hotel Liabeny Sercotel
- Liabeny Sercotel Hotel