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All reviews real madrid stadium bernabeu stadium stayed at the holiday inn two double beds rooftop pool football fans nuevos ministerios business district el corte ingles metro station bit dated upgraded to a suite city centre stayed here for one night comfortable hotel breakfast buffet is reception desk
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Reviewed 30 July 2013

The hotel is well placed. Close to the metro and about a 10 Euro taxi trip to the centre of old Madrid. Rooms are clean and well maintained. Staff are friendly and helpful. Breakfast is excellent and the bar stays open late. The hotel architecture is dated but the amenities and service inside are good. We stayed a week with two children.

Date of stay: July 2013
  • Trip type: Travelled with family
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Thank Ujuzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma M, Director de Recepción at Holiday Inn Madrid - Bernabeu, responded to this reviewResponded 2 August 2013
Google Translation

Estimado cliente,

Le damos las gracias por sus comentarios. Nuestro objetivo es seguir mejorando día a día y sus comentarios nos ayudan a ello a pesar de que lamentamos muchísimo que su estancia no haya sido lo más satisfactoria posible especialmente teniendo en cuenta que lo más importante para nosotros es la satisfacción de nuestros clientes y la atención recibida por parte de nuestro personal.

Esperando poder darle pronto la bienvenida una vez más a Holiday Inn Madrid,
Atentamente,
Paloma Muñoz
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2013

The hotel is located a couple of hundred yards from Avenue La Castellana, and there are plenty of buses as well as the metro to get you wherever you wish to visit in Madrid. Stations for those are at walking distance. The room is large for European standards. The front desk Staff very helpful. There is a taxi "parada" in front of the main entrance, with taxis waiting for rides since 5 AM till PM. The hotel is clean, though some rugs may need replacement.
Plenty of restaurants in the shopping area where hotel is located, including Starbucks, Fridays, and offering local cuisine.

Room tip: Top floors offer a nice view of neighborhood.
Date of stay: June 2013
  • Trip type: Travelled with family
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Thank Letsgoblues1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma M, Director de Recepción at Holiday Inn Madrid - Bernabeu, responded to this reviewResponded 2 July 2013

Dear Guest,

Thank you very much for your comments.
We hare happy to read that you enjoyed the location and had a nice stay with us.

Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Paloma Muñoz
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2013

It's a Holiday Inn. Pretty much what you'd expect but there was one surprise.

The location is great. Access to metro is nearby including Line 8 direct to/from the airport in about 30 minutes. If you prefer a taxi, the fare with airport surcharge and a tip is under 40 Euro. Good shopping and restaurants nearby. Starbuck's in view for us addicts. Lot's of TV channels. Good work area. Minibar and coffee. My room was nice. Bed was comfortable. Pillow assortment. 3rd floor. No noise problems. AC worked fine. Good wireless connection.

I stayed here a couple of years ago and don't recall the room being as nice so I assume they've remodeled or maybe I just got lucky.

The quirky..
There was something that should be supplied. Something that is in every Holiday Inn and other hotels in this class and lower. Something that sits on the vanity next to the toothbrush, razor, shower cap, and shoe shine cloth that they DID supply. Guess what WAS missing? Shampoo, Bath Gel/Bar of Soap, and Body Lotion. Sort of a surprise the next morning. What the did supply was one of those squeeze bottles of hand soap they like to put on a bracket in lower cost hotels in Europe. But that is usually shower gel that is also OK for your hair. They also put it on a bracket. I assumed this was an oversight. Nope. When I got back for the second night, none of the missing items were restocked. In fact, that's when they added a shave kit. They just don't supply the little bottles of shampoo, etc. No small bar of soap, much less a facial and bath bar. That's ridiculous in a hotel of this class. I travel a lot and stay at Holiday Inn, Marriott, Sheraton... Never have to bring shampoo and soap. Why supply the razor and toothbrush but not the other items? That's just weird don't you think?

Also no ironing board... Seems like a necessity for a well pressed city like Madrid.

Room tip: I've been here 2 times. Both were facing the front of the hotel which is a closed plaza with no traffic and zero noise detected from my current room on the 3rd floor. No idea if the ones on the other side are noisy since they are probably on a busy street.
Date of stay: June 2013
  • Trip type: Travelled on business
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Thank garywcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma M, Director de Recepción at Holiday Inn Madrid - Bernabeu, responded to this reviewResponded 2 July 2013

Dear Guest,

We are happy to read your comments about our room and service, on the other hand we had send this report to the Housekeeping supervisor to take action about this issue as all rooms has to be supply with soap and champu. We really appreciate your time explaining this as our main concern is client satisfaction, be aware that a real action will be take to avoid this problem. Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Paloma Muñoz
Front Office Manager

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Reviewed 11 June 2013 via mobile

Great hotel. Stayed there to go to a Real Madrid game and we couldn't of picked a better hotel.
5 minute walk from the stadium. In the heart of the financial centre.
Really friendly staff and very helpful.
Rooms decent and clean.
Breakfast was a good standard, buffet style with a standard selection but nice way to start the day.
Tgi right across the street along with Starbucks and local cafes.
Also bought the hop on hop off tour pass for the bus from the hotel and the bus stop was right across from Real Madrids ground. Took 5 mins and we were in the city centre. Ohh also there is a roof top pool and sauna and gym, pool is seasonal.
So all in all wether it's for a city break or a weeks stay this hotel won't let you down.

Date of stay: May 2013
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2  Thank scottishred74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma M, Director de Recepción at Holiday Inn Madrid - Bernabeu, responded to this reviewResponded 13 June 2013

Dear Guest,

Thank you very much for your comments.
We hare happy to read that you enjoyed the location and had a nice stay with us.

Hoping to welcome you back to Holiday Inn Madrid soon,

Yours sincerely,
Paloma Muñoz
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2013

Perfect hotel for a business trip, I'm a frequent guest here. Even the basic room is very comfortable & large with excellent facilities; comfortable beds with a choice of hard and soft pillows. Very nice bar in the lounge, free selection of tapas when you drink there
Breakfast is superb with an excellent selection

Date of stay: May 2013
  • Trip type: Travelled on business
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2  Thank Pagey74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paloma M, Director de Recepción at Holiday Inn Madrid - Bernabeu, responded to this reviewResponded 14 May 2013

Dear Guest,

We thank you for your comments. We are pleased to know that you are one our frequent guest and you are happy with our facilities and service. We will continue working to maintain and improve their level of satisfaction.

Hoping to welcome you back to Holiday Inn Madrid soon,
Yours sincerely

Paloma Muñoz
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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