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“Dont rely on their shuttle” 3 of 5 bubbles
Review of Axor Barajas Hotel

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Axor Barajas Hotel
Ranked #89 of 444 Hotels in Madrid
Certificate of Excellence
los angeles
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Dont rely on their shuttle”
3 of 5 bubbles Reviewed 22 March 2012

I booked this hotel and had to wait for the shuttle for about 1.5 hours. The hotel clerk said there is a shuttle every 30 min but we did not see one at 11pm and we started waiting at 10:40. After 11:20 pm i went inside to call the hotel and when i hot out, my friend said the shuttle came but wouldnt wait even for a few min. For me to get back out from inside.

We got desperate and wanted to then just take a taxi to this airport hotel but found out that it cost 30-40 euros to take the airport taxi to a 5 min away airport hotel because the Madrid airport taxi only go long distance.

So we decided to wait for the shuttle again and finally the midnight one came on time.

As we got to the hotel and complaint about the pickup.....as expected the clerk called the driver and the driver said he was there so I was offered a complaint form to fill out and to mail to the Madrid tourist board.

Summary: axor bajaras hotel has bad shuttke service. Look for another hotel with more frequent shuttle run times and dibt take the Madrid airport taxi because they only run long distance.

  • Stayed March 2012
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank LosAngelesTina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
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English first
Seattle, Washington
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 18 March 2012

They claim to 'reserve' spots on the airport shuttle for you, but the shuttle left ten minutes before its appointed time-- without me. When I got downstairs five minutes early to get my shuttle, the receptionist shrugged, giggled, and told me it had already left.

Almost missed my plane due to this hotel, and their attitude about it could not have been more rude and unhelpful.

It's in an awful location too, nearly impossible to get to downtown Madrid from here. Avoid like the plague.

  • Stayed March 2012
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank achapman72016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
253 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 14 March 2012

Clean, modern, efficient. Large rooms, very comfortable bed, very large bathrooms. Restaurant with very good food was an unexpected bonus. Free shuttle to/from airport, just a few minutes away. Would definitely stay here again.

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank metaligenics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eugene, Oregon
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 11 March 2012

After reading other tripadvisor reviews, we had some "reservations" about reserving a room here, but found nothing to complain about. Incredibly clean and modern hotel. Desk spoke English. The Family room was so nice we didn't want to leave to see the city! Easily took the free shuttle from the airport to the hotel, and then used it to travel back to the airport to catch a city bus or metro to the city center. In the evening, returning via shuttle was a bit of a wait, and we were happy to have a cell phone along to continue to check on it. I like coffee maker in room, but I'll trade it for the plush decor with white leather sofas and clean white bedding any day! Our Grand-daughter felt so cozy in the drop down murphy bunk. Super clean, very quiet, nice staff, modern and nice hotel. Book your shuttle ride for morning airport at the front desk. Reservations are free, but required. Taxi queue nearby if you don't want to wait. No complaints. This is a good one.

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank serendipity100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, VA
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 5 March 2012

There is nothing wrong with this hotel. It's clean and well-run, inexpensive and well-located within a few minutes drive to the airport. The restaurant is surprisingly good, and the shuttle works a treat. The rooms have well-stocked minibars and nice bathrooms. The people behind the desk (and in the restaurant) are friendly, efficient and hard-working. Even my wake-up call was on time. The only reason I have not given the hotels four stars is that...well, I think the place lacks a soul. There is nothing interesting or exciting about it. It's just a modern hotel with Ikea-style furnishings. Perfectly acceptable, and all that one should expect (or even hope for) from a hostelry whose clientele consists almost exclusively of guests who will be staying one night.

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  • Stayed February 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AlexCallaghan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Axor Barajas Hotel

Property: Axor Barajas Hotel
Address: Calle Campezo 4, 28022 Madrid, Spain
Phone Number:
Region: Spain > Community of Madrid > Madrid > San Blas
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #89 of 444 Hotels in Madrid
Price range (per night): $91 - $209
Hotel Class:4 star — Axor Barajas Hotel 4*
Number of rooms: 217
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