At first you will be disappointed with the location. This hotel is not in the marina area, it is in the middle of nowhere. Very disappointing.
The staff are polite but useless. We have waited 1hr and 30 mins for two teabags & some milk to be delivered to our room. I called the reception three times requesting this.
On another occasion the water in our bathroom was running cold- I waited 45 minutes for a staff member to come and inform me that because we were on the first floor we would have to wait for the water system to heat up in order for us to take a warm shower. His method for solving this was to stand in the bathroom running the tap. I am no plumber (my partner is) but this method is not going to speed the whole system up. (It’s quite laughable actually.)
We paid for a 4* relaxing break, the hotel doesn’t even have air con, we have had to sleep with the window open - letting mosquitos in. When I spoke to a young lady on the reception about this she merely shrugged her shoulders and told me to speak to the manager.
Don’t pay for this hotel, it’s not 4* & I would never return here. Disappointing for the brand name H10.
- Free Wifi
- Breakfast included