I booked this hotel mainly becuase of reviews on this site.
I've visited Barcelona numerous times and was always happy with the Spanish hospitality and service.
This hotel is a complete scam!
During my second night of stay here I fell on water that was leaking from their air condition unit in the lobby. I feel so badly that I needed to be rushed to the hospital, on 15 flight of marble steps.
After coming back from the hospital, my vacation was completly riuned. All activities had to be canceled.
Not only did the staff NOT help me cancel any of my acticities, but they also refused to refund the rest of my stay since I checked out early. They also refused to comp anything!
Now, I don't want anything for nothing, but when you fall that badly in a hotel that is completly liable, they should at least refund you for some of the activities you have to cancel, like my scooter rental, food walk, opera tickets, which they refused.
I have NEVER in my life seens service like this. My sisters and I were in tears and they had zero compassion and care.
HORRIBLE HOTEL!!!! RUDE STAFF!!! ROOMS THE SIZE OF BOXES!!
Do yourself the favor and stay elsewhere.
- Official Description (provided by the hotel):
- Acta Atrium Palace is a 4 stars hotel located in the Gran Via de les Corts Catalanes, one of the main roads of the city of Barcelona and just few minutes walk from Paseo de Gracia and Plaza Catalunya.Acta Atrium Palace has 67 rooms decorated in a modern and subtle style and feature parquet flooring and Venetian stucco, with a cream and brown colour scheme.The variety and quality of the facilities of the hotel are among the best in its class: swimming pool-spa, sauna, meeting room, "Espai Acta" (free entry business center with computers, media and library). The hotel has bar as well and a restaurant "L'Atrium" with the exquisite Mediterranean cuisine. ... more less
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- Also Known As:
- Acta Atrium Palace Barcelona
- Acta Atrium Palace Hotel Barcelona
- Apsis Atrium Palace