I booked this hotel mainly becuase of reviews on this site.
I've visited Barcelona numerous times and was always happy with the Spanish hospitality and service.
This hotel is a complete scam!
During my second night of stay here I fell on water that was leaking from their air condition unit in the lobby. I feel so badly that I needed to be rushed to the hospital, on 15 flight of marble steps.
After coming back from the hospital, my vacation was completly riuned. All activities had to be canceled.
Not only did the staff NOT help me cancel any of my acticities, but they also refused to refund the rest of my stay since I checked out early. They also refused to comp anything!
Now, I don't want anything for nothing, but when you fall that badly in a hotel that is completly liable, they should at least refund you for some of the activities you have to cancel, like my scooter rental, food walk, opera tickets, which they refused.
I have NEVER in my life seens service like this. My sisters and I were in tears and they had zero compassion and care.
HORRIBLE HOTEL!!!! RUDE STAFF!!! ROOMS THE SIZE OF BOXES!!
Do yourself the favor and stay elsewhere.More
- Free Wifi