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Sam M

Experience

3.0 of 5 bubblesReviewed 21 Dec 2016via mobile
While staff are nice, but the rooms were very standard, considering the allegation of four stars. Breakfast was a marathon for the cook/waiter/washer/customer service one man. We called him 'The Super Man' he is by himself, washing, preparing coffee, washing dishes, making coffee, making your liked eggs. We salute him, but felt sorry for him. I felt like going to help him. So the service was some what below average. The breakfast had very limited variety.
Date of stay: December 2016
Trip type: Travelled with friends
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JuanJoseR585, Director de Relaciones Públicas at Guitart Grand Passage, responded to this review
Responded 16 Oct 2019
Estimado Sam,

Ante todo nos gustaría agradecerle su comentario en la comunidad de TripAdvisor, nos es de gran ayuda conocer las experiencias de nuestros clientes para así poder mejorar nuestro servicio día tras día. Nos complace saber que encontró perfecto nuestro hotel. Le agradecemos la confianza depositada en nuestro y esperamos darle la bienvenida de nuevo.
Un saludo.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 30 October 2016 via mobile

This hotel is about 10-15 minutes walk from Hospital Clinic and Diagonal Station (but make sure you know the short cuts!). There was 12 in our group & the hotel kindly upgraded our 3 rooms to their superior ones. It was my birthday & the staff went out of their way to make it so special- they bought in a cake especially for our group. Big thanks to Sheshen & Omar - they were amazing! The rooms were a great size with a partition for the children. They were modern, clean and we had a lovely view. We were upgraded so it's worth asking. This hotel is great value for money considering its location, the rooms and quality. Would love to go back!

Date of stay: October 2016
Trip type: Travelled with friends
2  Thank Anitav10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JuanJoseR585, Public Relations Manager at Guitart Grand Passage, responded to this reviewResponded 2 August 2019

Dear Guest,

Thank you for your kind comments. We hope to be able to welcome you back again as our guest.
Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2016 via mobile

This hotel apartment was everything and more!!! We were on the very top floor and and a great view of the other old style buildings around us. The floor to ceiling windows brought in amazing light every morning. The rooms were spacious enough for 4 people sharing. The room was nicely furnished and was very comfortable. The restaurants and mini market around made it easy to step out to grab something to eat. This place is central to all major places and transport was breeze which made it easy to travel around at any time of day or night.
Coming home to sleep here was a joy for those 5 days. Highly recommend this hotel.

Date of stay: August 2016
Trip type: Travelled with friends
1  Thank Sofiretown
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded 20 October 2016

Dear Sof1r3,
Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.
We are glad to fulfill all your expectations and you had a great time during your stay.
It's nice that you felt comfortable in your spacious comfortable room.
As you have well describe there are good restaurants and bars around the hotel.
The location is really good because it's near the main business and commercial area, it has public transport connections near.
Thanks for recommending the hotel. It will be a pleasure to welcome you in your next visit to Barcelona.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2016

We recently spent 3 nights at this hotel and were thankfully upgraded from a standard room to what they call a suite with balcony overlooking the corner and which leaked when we had a rain shower. The space was good, the bathroom big with the usual European shower over bath, and the bed was also large and comfortable. The services within the hotel, however, were totally lacking - the included breakfast downstairs was barely adequate, the reception staff (except for one lass) were rude, didn't try to help maybe because of their lack of English, the lifts were often not working, the cleaning staff were very late in the day in coming to clean the rooms which meant if you came back after a morning's touring to have a rest, you were then interrupted. The absolutely worst part was that above us were two dogs in a privately owned unit, and they barked incessantly one night - the reception's excuse was that because the unit was privately owned, they could do nothing about the noise and our resulting lack of sleep.

Room tip: Anywhere away from the rooms with dogs
Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Sally E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded 11 October 2016

Dear Sally E.,
Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.
Our most sincere apologizes for not being able to fulfill all your expectations. Your suggestions will be taken into consideration to keep improving our services and adjust them to your needs and preferences.
It's good that you felt comfortable in your room and the bed offers you a good quality in your sleep.
Sorry for the manners of the staff, we are really sorprise and upset because our main goal is that the guests feel as they where at home.
it will be a pleasure to offer you a more pleasent stay.
Kind regards

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Reviewed 2 October 2016

I booked this hotel because it is near the Barraquer Clinic where I was having surgery. It is about 25 minutes walk to city centre or the Metro is close by. The hotel staff were all very professional and extremely helpful. The modern room was excellent, large with separate lounge/dining area. Recommend the breakfast, everything available. I would highly recommend this hotel.

Room tip: I stayed in room 212, end of corridor and on the side of the hotel, quieter than the front of the hotel
Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
1  Thank dorothys125
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded 5 October 2016

Dear Dorothy S.,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We are glad to fulfill your expectations and you felt comfortable during your stay.

The location is really good because it's near the main business & commercial center, public transport connection and it's surronded for good bars and restaurants.

Thanks for the good valoration of the staff, we will keep working with the same involvement and motivation.

The rooms are really modern they where completely reform last year.

It's a pleasure that you recommend our hotel.

We will like to welcome you in your visit to Barcelona.

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2016

Spent 3 nights here in a mini suite and loved it. Large rooms, more like own one bed-roomed apartment with very large comfy bed.
Pluses. As mentioned large rooms that were clean and well serviced by maids. Good water pressure for shower and toiletries replaced each day. Including 2 toilet rolls, so not sure how an earlier reviewer moaned about running out and searching through bins for more! (what!) Would have been easier to use toilet in reception area or take rolls from there if desperate!! All staff friendly and very polite with smiles. Able to book the day tour bus at reception and bus stops just along from hotel. A/C worked well and not noisey.
Negatives Had to pay 4 Euros per day for safe in room. Not the hotels fault but dustmen come along to empty street bins from around midnight until around 3am which can be fairly load in the wee hours, but we were on first floor so if you can get rooms higher up should not be an issue

Room tip: Book mini suites but higher floors if possible so no noise from dustmen during night
Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank JohnBsTrips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Martí S, Director de Relaciones con Clientes at Guitart Grand Passage, responded to this reviewResponded 5 October 2016

JohnBsTrips,

Firstly, we want to thank you for the review concerning your stay in Guitart Grand Passage.

We are glad to fulfill most of your expectations and you had a great stay.

It's great that you felt comfortable in your room and we accomplish with your cleanning standards.

Thanks for the good valoration of the staff, this motivate us to keep working with the same involvement and motivation.

It will be a pleasure to welcome you in your next visit to Barcelona.

Best regards

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