Since she did not consider my email worthy of a response. Am attaching it below.
This hotel has no regard for loyal Hilton rewards members, the staff is clearly in line with their unconcerned manager. I no longer blame the staff, not when their manager is aloof. She never bothered to respond to me!
Date: September 12, 2017 at 7:08:43 PM CDT
Subject: My current stay at your hotel
I am currently staying at your hotel and as a Hilton loyalist, I thought it's better that I reach out to you instead of putting a negative review on TripAdvisor.
A few things have greatly disappointed me at your facility. I went to the front desk to inquire if your staff would allow me a late check out. Granted, having spent 120 nights at Hilton hotels this year alone, I am aware of the logistics and the considerations that I am awarded as a diamond member. What shocked me was your front desk not even asking me how much extension I was looking for or even what my room was in order to pretend to even attempt to accommodate me. I had inform the gentleman that as A Diamond, I am often reasonably accommodated. He still didn't bother to even put a note on my file. All I got was a firm no. And by the way if you are curious, I only needed an extra hour!
Now, I stay at your hotels more than my own house to know that you don't finish cleaning all your rooms at the same exact time such that it wouldn't kill your staff to allow me an extra hour at a hotel brand where I spend thousands of dollars each month!
2nd issue, you free breakfast was one of the most limiting spread that I have seen at a Hilton (notice I did not say Doubletree). There was no hot item (no eggs, no oatmeal, even though I don't eat eggs) There was nothing these for a vegan, except toast or cereal if I ate it with no milk. Oh, there was kiwi fruit too. Of course I asked front desk if there was any other options, but nop!!!! None. Even though you have a restaurant in this facility that serves vegetarian breakfast. Staying here was not worth the amount of points that I spent.
The only positive thing that left an impression for me was housekeeping and Omar. Otherwise I would have left for Diagonal Mar!
Sent from my iPhone
- Official Description (provided by the hotel):
- Boasting innovative design and contemporary amenities, this historic boutique hotel is centrally located in the heart of Barcelona, between Paseo de Gracia and Rambla Catalunya streets, the best shopping, turistic and business area of the city. Boutique design hotel, casual-luxury, terrace-garden, outdoor swimming pool, private meeting rooms and high-level restoration: Solomillo Restaurant a gastronomic brasserie discovery to enjoy a simple and original formula: meat by weight and a Delicatessen Charcuterie with a lot of character, in a relaxed and special atmosphere. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Evoline ltd, Booking.com, Ctrip TA, Hilton EMEA, Hooroo Pty Ltd, Expedia APAC, Wotif.com, lastminute.com.au, Hotels.com, HotelQuickly and Cancelon so you can book your Alexandra Barcelona Hotel, Curio Collection by Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.