Our family stayed at the Hotel Arts during a recent European vacation. We are RC brand loyalists and have stayed at numerous RC hotels and the level of service from the Ladies and Gentlemen of the Hotel Arts sets them apart.
We were originally scheduled to stay at the Hotel Arts for 2 nights but due to a last minute airport "strike" at the Rome airport we stayed for 4 nights. Here is what sets the Hotel Arts apart. We discovered our flight was cancelled ON THE WAY TO THE AIRPORT! When we arrived we discovered that over 70 flights had been cancelled to Rome so there was no way to get there. I e-mailed our contact at the hotel and she immediately suggested we come back to the Hotel Arts to solve the problem. We then decided to forego Rome and stay 2 additional nights. They immediately reinstated our reservation and even gave us our same 2 rooms! They literally saved us. We literally could have been stuck at the airport had it not been for the gracious personal service of the Ladies and Gentlemen of the Hotel Arts.
Personal thanks from our family to Stephanie, Giselle, Ana, Fabio, Cathel, and the entire Hotel Arts staff. Great hotel, great rooms, fantastic Club level, and gracious hospitality.More
- Free Wifi