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“very good experience with novatel”

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Novotel Barcelona City
Ranked #179 of 513 Hotels in Barcelona
Certificate of Excellence
GreenLeadersSilver level
An Accor traveller
cape town
1
Reviewed 15 February 2011

  • Stayed: February 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Reviewed 13 February 2011

+ We can checkin earlier at 11AM. That's wonderful for a guest that was just arrived by 15-hour flight. I could change my dress, take a shower and prepare for the upcoming meeting without having to do that in the lobby like before.
+ Location is great. Very close to metro station Glories. Opposite is a large shopping complex with Carrefour that you could stock your drinks/foods for the night.
+ Room is very clean and brand-new. I see no black spot or stain in the bathroom at all. Additional sofa bed is comfortable too.

- Breakfast is the same every morning. But you should choose it anyway, as there's no convenience store in this city.

  • Stayed: February 2011, travelled on business
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1  Thank EakPhanunan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
izmir
1
Reviewed 13 February 2011

  • Stayed: February 2011, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 10 February 2011

The quality of the hotel was about average, but with particulaly badly designed bathrooms, no room service at night, and with minimal facilites. But it was one incident above all that ensured that we would never use Novotel again.

We arrived unexpectedly at this Novotel Barcelon City while on holidays in Spain. Upon arrival we were met by the receptionist who told us the fee, which we paid in cash. We subsequently decided to stay on there for several more nights. At the end of the four days we received the bill which failed to subtract the deposit we paid. As we were rushing for a flight we did not notice the overcharging at the time of paying. Later at home I studied the bill and we noticed that the deposit we had paid the first night had not been subtracted from the final bill. We immediately contacted the authorities in Novotel Barcelona City who, after a number of international calls, at our expense, and emails, eventually agreed to pay back our money and even sent on a bank transfer form. (In Spanish law this is called an extrajudicial confession). However the money was not returned. Up to this point, we assumed that it had been a genuine mistake. Now we have strong grounds- and evidence- for believing that it wasn't. Whatever the case, the hotel never repaid the money despite admitting the mistake. We have all the records, email exchanges, in our possession. Specifically: we have the bill and other evidence that we paid for the four nights at the end. We have an admission of responsibility from Novotel followed by a subsequent refusal to repay. We have the bank transfer form from Accor which they provided us with originally when they agreed to repay.

The hotel instead offered us two nights stay at the same hotel free of charge- as if we would ever use Novotel again after being robbed!

  • Stayed: May 2010, travelled as a couple
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4  Thank Eriugena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
champhol
1
Reviewed 10 February 2011

good food, good staff, excellent position in town, safe and clean parking

  • Stayed: February 2011, travelled on business
    • Value
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Barcelona City

Address: Avenida Diagonal 201 | (entrada por calle Granada), 08018 Barcelona, Spain
Phone Number:
Region: Spain > Catalonia > Province of Barcelona > Barcelona > Poblenou
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Barcelona
#51 Family Hotel in Barcelona
#77 Business Hotel in Barcelona
#116 Romantic Hotel in Barcelona
#123 Luxury Hotel in Barcelona
Price Range: $142 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Barcelona City 4*
Number of rooms: 264
Official Description (provided by the hotel):
The 4-star Novotel Barcelona City Hotel has 264 rooms (including 22 suites) and is located right in the heart of the city on Avenida Diagonal (one of the city's main streets), next to Plaza Glòries and 55 yards (50 m) from the Jean Nouvel Tower. The hotel features a Claravía restaurant, a bar, 6222 sq. ft (578 m2) of meeting rooms, an outdoor pool on the terrace with panoramic views of Barcelona and a fitness center. Easy access to the hotel via Ronda de Dalt and Ronda Litoral. (The swimming pool is open only from 1st June to 20th September 2011) ... more   less 
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Also Known As:
Novotel Barcelona City Hotel Barcelona

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