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António VB
Sintra, Portugal

Great hotel

Review of Recoletos Hotel
5.0 of 5 bubblesReviewed 9 Oct 2020
This is a really good hotel value for money and at a great location, walking distance to the Plaza Mayor. I stayed at a superior top floor room and the quality of the bed, linens and pillow was excellent. The staff was really kind and efficient. Will be back.
Date of stay: September 2020
Trip type: Travelled on business
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,291)
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Reviewed 9 September 2020

We enjoyed this very classy hotel very much which was just used for Room Only. Sadly due to Covid cautions, it lacked 'atmosphere'. The room was large, clean and very comfortable and with very good facilities. The view from the room overlooked the main park but we were so high up we saw only the tops of the trees. No problem though. Car parking is limited and 19 euros per day. Seems expensive but was worth it on reflection. There are many restaurants and cafes within minutes of the hotel doors that are worth attending.The hotel is very close to the Town centre and other attractions.
Very recommendable and only a couple of hours drive to Santander for the ferry.
We would certainly return here.

Date of stay: September 2020
    • Location
    • Rooms
    • Service
Thank David B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2020

This is a beautiful hotel located in a classical building constructed probably a century ago. The hotel has all the comfort of a modern hotel and that touch of the old buildings. It has a beautiful central staircase and you may consider giving it a try, even if only to the 1st floor.
It is in an excellent location, a few minutes walk to the train station and no more than 10 minutes walk to the city center.
Very pleasant staff. The room was spacious, elegant, with a very comfortable bed and two balconies facing the beautiful park "Campo Grande". These are called 'room with a view". The others face an interior courtyard. It was a quiet room, even when I opened the balcony.
The staff was pleasant and friendly. I did not use the bar or restaurant. I was surprise to see a good number of places to eat, American style (from hamburgers to fried chicken) within 100 meters from the hotel, not that I went to any.
I will comeback to this hotel with no hesitation

Room tip: Spend the extra money in a room facing the park
Date of stay: January 2020
    • Location
    • Rooms
    • Service
2  Thank Ricardo D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana_MBR, Guest Experience at Recoletos Hotel, responded to this reviewResponded 3 February 2020


Dear Ricardo D

Your positive comments will help us with our continuing effort to improve the service quality. As you know it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant improvement, guest satisfaction and quality service that we strive for

We truly hope that you come back and give us another opportunity to reach your expectations

Best Regards

Ana Martín González - Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019

This hotel is very well located being near the railway station and the pedestrianised area. Offers a first class breakfast but evening time options are somewhat limited. This is compensated for by a very friendly and competent staff. Overall good value for money

Date of stay: September 2019
2  Thank joerX433NR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana_MBR, Guest Experience at Recoletos Hotel, responded to this reviewResponded 8 October 2019

Dear Joe R
Thank you for reporting us your experience after your last stay at Melia! It is a real honor to know that you enjoyed it
We appreciate to hear that your expectations were met with our services and facilities and that you enjoyed

We will be glad to welcome you in a future and make your visit unforgettable

Best Regards

Ana Martín González - Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2019 via mobile

Stayed here as part of a group tour. I had a large room which was well equipped. Bedside powerpoints and tea making were a plus. Breakfast is good. The location is central with many of the key sights an easy walk.

Date of stay: September 2019
Trip type: Travelled solo
Thank 569rebeccad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana_MBR, Guest Experience at Recoletos Hotel, responded to this reviewResponded 23 September 2019

Dear 569rebeccad

Thank you very much for staying at our hotel
We send your comments to all the staff and we hope to see you again very soon.
until then receive a cordial greeting from all staff

Best Regards

Ana Martín González
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2019

Perfect for relaxing, work, family. Central and pleasant location on city park, with lots of good restaurant's. Calm and very beautiful hotel. Expensive attended by all the team. The breakfast is very complete and they can make anything for you.

Date of stay: July 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Meliá Hotels International
Thank João G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ana_MBR, Guest Experience at Recoletos Hotel, responded to this reviewResponded 5 August 2019

Dear Joao

Thanks a lot for your comments in tripadvisor.

it is very important to us , Best Regards

Ana Martín
Guest Experience

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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