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Anna B

Amazing customer service and perfect location

Review of Hotel Imperial
5.0 of 5 bubblesReviewed 6 Feb 2020
This hotel is right off of Plaza Mayor near so many eclectic streets with food and bars - a great atmosphere! It is very near shopping, cafes, and museums. It is very easy to walk everywhere. The employees of the hotel are fantastic. We were English speaking guests and Roberto and Paloma spoke English and went above and beyond to make us feel welcomed and ensured we had a good stay in Valladolid and Spain as a whole. When we first checked in Roberto showed us a map of the city and wrote down everywhere he thought we should go visit in the city and restaurants we might like, in great detail. Paloma was so wonderful and helped us find a hotel in Madrid that wasn't even part of their chain, and called multiple hotels to ensure we got the best location and price possible. SO NICE. The only part that wasn't 100% great was that the double single bed room that we had was quite small. But it was very comfortable and as we were gone for most of the day it was no problem. Next time we are in Valladolid we will definitely be staying in this hotel.
Date of stay: February 2020
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dep_calidad, Director de Relaciones con Clientes at Hotel Imperial, responded to this review
Responded 7 Feb 2020
Dear Anna:
We appreciate such a kind opinion about your stay with us. Our Hotel has in its quality its staff an added value to the services it offers. Glad to continue being your Hotel in Valladolid.
A cordial greeting.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews plaza mayor tapas excellent location breakfast was included old style late at night beautiful hotel roberto paloma renaissance centre
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10 - 15 of 592 reviews
Reviewed 16 October 2019

Fantastic location with parking on site. Hotel thoughtfully provided us with a map of how to access the garage as it was located in a pedestrian only area.
Lovely room
Great staff
Only downside was the breakfast. Very annoying toaster the handle of which kept falling off making it very difficult to retrieve the toast without burning oneself. Also coffee machine temperamental. Food selection not great.

Date of stay: October 2019
1  Thank Apr1l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dep_calidad, Director de Relaciones con Clientes at Hotel Imperial, responded to this reviewResponded 17 October 2019

Dear Apr1:
We love the description of your stay. We remove the toaster that tells us. We remind you that the buffet is only € 9.
A cordial greeting.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2019

Excellent location, very nice ambience, quiet room although a bit small for comfort; excellent breakfast. Staff very helpful even though could improve language skills. We had a nice and comfortable stay. Will visit again.
Overall, thoroughly recommended

Date of stay: September 2019
Trip type: Travelled as a couple
2  Thank meetisv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dep_calidad, Director de Relaciones con Clientes at Hotel Imperial, responded to this reviewResponded 10 September 2019

Dear Meetisv:
We are very happy with the opinion you write on this page.
We hope to continue being your Hotel in Valladolid.
A cordial greeting.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2019

No better location than this just behind the Placa Major and a 15 minute walk from the train station. The welcome was outstanding from Roberto the Assistant Manager. Nothing was too much trouble. He sat us down - gave us a brief history of the town and gave an invaluable list of places to visit and eat. I have never been made to feel more welcome than one individual. He organised transport to various regional vineyards. This place makes a great base for exploring the Ribera del Duera.

Room tip: Superb service
Date of stay: May 2019
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank DavRaqBath
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dep_calidad, Director de Relaciones con Clientes at Hotel Imperial, responded to this reviewResponded 22 May 2019


Dear David
We are grateful for your words about what this hotel is for those who like you visit Valladolid for the first time. Valladolid deserves more visits, we wait for you.
regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2018

Booked through Booking.com for a driving holiday in Spain. Arrived in Bilbao and drove over the mountains and arrived at the hotel in the evening. Very well placed in the centre of the city which is well worth a visit. A little difficult to find as booking.com had left the Calle off the street name. Spanish cities have complicated one-way systems and traffic lights. The hotel is elegant and very comfortable and quiet at night. For two about 76 euros with a fairly simple breakfast. No parking onsite, but secure just around the corner.
A good hotel for visiting central Valladolid

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank 627PaulC627
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dep_calidad, Director de Relaciones con Clientes at Hotel Imperial, responded to this reviewResponded 23 July 2018

Dear Paul

We appreciate your words describing your stay at this Hotel. It will undoubtedly help our English-speaking clients to get to know us better. We would like to receive you in future trips.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018 via mobile

Very good hotel with h an amazing location.

Parking is not available on premises but is available at a public garage about two blocks away for €20 a day.

Food at the hotel is absolutely crazy expensive

The staff were extremely friendly and gave us a guided tour of the city at the front desk with the maps

Date of stay: April 2018
Trip type: Travelled as a couple
Thank willr1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dep_calidad, Director de Relaciones con Clientes at Hotel Imperial, responded to this reviewResponded 4 May 2018

Dear Will,

We appreciate that you have taken part of your time to say so favorably about this Hotel.
We wait for you in next trips to Valladolid.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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