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markus l
Finland

Friendly, comfortable hotel in good location

Review of Hotel Felipe Iv
4.0 of 5 bubblesReviewed 21 Apr 2018via mobile
A day of meetings in Valladolid, I arrived a day before and spend a night in this nice hotel, close to the railway station and a short walk from the heart of the city. Staff speaks decent English and they were happy to guide me to my room that was in adjacent building apparently, because it took 2 different elevators to get there. The room was decent size and bed was comfortable enough. The breakfast was good with lots to choose from. Had lunch and dinner there as well during my meetings and was happy with the quality of the food. The lobby bar is also very comfortable and the staff is friendly. Good hotel to stay in, if in town. The railway station is a 5 minutes walk away and the towns attractions are close by.
Date of stay: April 2018
Trip type: Travelled on business
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9 - 14 of 481 reviews
Reviewed 19 May 2017

We were on the third floor in the rear building which was quite a trek involving two separate lifts. It was reasonably clean and the chambermaids were very good but it was quite small with limited storage. The bathroom most definitely needs updating.
The dining is on the front at first floor. Light large rooms with attentive staff. The breakfast selection was very good . The evening meals were poor with on most nights no vegetables on the main dish and bland unseasoned meat.
There is an area used at night as a second lounge.
At ground level is the quite small, given the number of guests, lounge and combined Bar. The Bar staff are very good and professional in their presentation of mixed drinks.
The reception staff are quite helpful given the numbers at times seeking answers.

Date of stay: May 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank CLIVEF598
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PILARFELIPE, La Dirección at Hotel Felipe Iv, responded to this reviewResponded 17 June 2017

Dear guest,
Thank you very much for the time dedicated to valuing us.
Your comments help us improve and know where we need to improve. Our staff strives to offer you the best service, thank you very much for knowing how to value it.
Greetings and see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2017

Having the room (212) with outer part of cooling unit - evaporator outside the window - ear plugs should be part of the room equipment.
General staff coldness in attitude.
Despite that the whole hotel was occupied by us - wine professionals they didn't allow us to open our - brought in bottle of wine for proposed paid corkage. Lame.

Room tip: More for business than leasure...
Date of stay: May 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Bruno G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PILARFELIPE, La Dirección at Hotel Felipe Iv, responded to this reviewResponded 17 June 2017

Dear Bruno,
First of all, thanks for the time dedicated to valuing us. We felt that we had not had a pleasant stay. But his comments help us to improve and remedy the problems that have arisen.
Kind regards

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Reviewed 22 April 2017

hotel is very close to train station, a few minutes walk to Plaza Mayor , Cathedral, Casa Campo, shopping and restaurant area, couldn't ask for a better place.
Staff was very professional and answered every question with a smile , check in was very easy.
Room was very clean as well as the bathroom.
Excellent breakfast, there was something for every body, we were a group that range from 11 years old to 73 years old, no one complaint.
the place to stay in Valladolid.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kathy1944
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PILARFELIPE, La Dirección at Hotel Felipe Iv, responded to this reviewResponded 5 May 2017

Dear Kathy,
Thank you very much for your positive feedback. Our goal is to offer the best service and get the satisfaction of our customers. Knowing that we have achieved it is our greatest reward. Thank you very much for appreciating the treatment of our staff.
See you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2016

Hotel was nice, reception staff on check in were not very friendly. Room small but comfortable. close to train station and comfortable walk from city center. lovely bar across the road "the Liverpool"

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank niamho150
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PILARFELIPE, La Dirección at Hotel Felipe Iv, responded to this reviewResponded 8 December 2016

Dear customer,
We are glad that you enjoyed a happy stay in our hotel. We take note of your comments to improve and your next stay is 10.
see you soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2016 via mobile

Myself and 3 work colleagues stayed here for 3 weeks. Room was good, bed and WiFi excellent. Breakfast good too although at weekend the Spanish being lazy ment it didn't open until 8am on Saturday and 8.30 on Sunday.
The gym was a disgrace looked like they had a budget of £50 to spend 30 years ago..
Some of the staff were dam right rude in particular an old guy with a bald head who worked in reception. He needed a slap!!!

It's no Hilton this hotel does need training in the art of customer care...

Date of stay: November 2016
Trip type: Travelled on business
Thank G6477HAsimonb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PILARFELIPE, La Dirección at Hotel Felipe Iv, responded to this reviewResponded 4 December 2016

Dear Simon,
We are very sorry that the treatment received by our staff has not been to their liking and we take note of it so that this type of behavior will not be repeated.
Best regards
See you soon!

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