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“Great Apartment at a great price”
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Castle Harbour 714
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Castle Harbour 714
Caste Harbour714
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Castle Harbour 714
Caste Harbour714
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 6
Santa Cruz de Tenerife, Tenerife, Canary Islands

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
English first
1 review
“Bad Service”
Reviewed 10 April 2016 for a stay in April 2016

We had a problem and nobody tryed to solve it..and this Made us really unsatisfied.
This was the problem: on the web site there was written that the flat had Also a single bed and the wifi. Bug this was no true! And we paid for something that it wasn't true.
Andrew, the guy that gave us the key of the apartment, provided us a modem for Internet but nothing more because we saw together the problem on the website but he said it wasn't his fault.
So I would like to understand Who is the responsable to write fake things on the website and to make users pay for something not true.
I want some money back for the things that i payed but that weren't there. And I would like to see people that help customers to solve problem and not ready just to say 'it's not my fault and I can't help you'. This made us nervous, it's not the way to treat your customers!!!

I wait to hear from You proposals to refund us.

Thank You!

Value Rooms
Location Cleanliness
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great Apartment at a great price”
Reviewed 19 March 2016 for a stay in March 2016

Really nice clean apartment on the 7th floor of the Castle Harbour complex just a bit further up the 'hill' from the Paradise Park hotel. You even get a sea view from the balcony and it has everything you need for a self catered accomodation except for an oven, we found this out after buying a pizza to cook ! It has a induction hob, microwave, large fridge/freezer, toaster, kettle, coffee machine, dish washer and a really nice smart tv. There is wifi available which you can pre purchase at reception. Kitchen/Lounge and a bathroom on the lower floor with 2 bedrooms and bathroom on the 2nd floor. Both nicely tiled bathrooms have wc and shower in each with a washing machine, iron with board in a cupboard upstairs. The settee in the lounge converts to a bed if there are more than 4 staying. The walk back is uphill but a taxi from the front was less than 4 euros.

Apologies to the Castle Harbour, but when we ate out we met up with friends down the hill so never tried the onsite restaurant. Good restaurants we tried include the 2 chinese in the 'commercial centre' the better being the 'Overseas' (but more expensive) and another called the 'Treasure' not far away. We were disappointed with the Taurus Argentinian restaurant near the Paradise Park, poor kebabs and steak.

The only other negative comment in addition to the lack of an oven in the apartment was the smell of 'drains' in the downstairs bathroom. This was reported and quickly responded to but was not resolved by the time we checked out.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Liked best: Overall condition of the apartment
Liked least: Smell of drains in downstairs bathroom
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children
  • Was the property as advertised?
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  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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