We had a problem and nobody tryed to solve it..and this Made us really unsatisfied.
This was the problem: on the web site there was written that the flat had Also a single bed and the wifi. Bug this was no true! And we paid for something that it wasn't true.
Andrew, the guy that gave us the key of the apartment, provided us a modem for Internet but nothing more because we saw together the problem on the website but he said it wasn't his fault.
So I would like to understand Who is the responsable to write fake things on the website and to make users pay for something not true.
I want some money back for the things that i payed but that weren't there. And I would like to see people that help customers to solve problem and not ready just to say 'it's not my fault and I can't help you'. This made us nervous, it's not the way to treat your customers!!!
I wait to hear from You proposals to refund us.
Really nice clean apartment on the 7th floor of the Castle Harbour complex just a bit further up the 'hill' from the Paradise Park hotel. You even get a sea view from the balcony and it has everything you need for a self catered accomodation except for an oven, we found this out after buying a pizza to cook ! It has a induction hob, microwave, large fridge/freezer, toaster, kettle, coffee machine, dish washer and a really nice smart tv. There is wifi available which you can pre purchase at reception. Kitchen/Lounge and a bathroom on the lower floor with 2 bedrooms and bathroom on the 2nd floor. Both nicely tiled bathrooms have wc and shower in each with a washing machine, iron with board in a cupboard upstairs. The settee in the lounge converts to a bed if there are more than 4 staying. The walk back is uphill but a taxi from the front was less than 4 euros.
Apologies to the Castle Harbour, but when we ate out we met up with friends down the hill so never tried the onsite restaurant. Good restaurants we tried include the 2 chinese in the 'commercial centre' the better being the 'Overseas' (but more expensive) and another called the 'Treasure' not far away. We were disappointed with the Taurus Argentinian restaurant near the Paradise Park, poor kebabs and steak.
The only other negative comment in addition to the lack of an oven in the apartment was the smell of 'drains' in the downstairs bathroom. This was reported and quickly responded to but was not resolved by the time we checked out.
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