We requested ground floor room allocated room on fifth floor! Ok whilst lift was working but when it broke down we were confined to our room.Food was terrible,went half board but got fed up with frozen veg and chips,also sweet consisted of ice cream or cold rice pudding or instant whip.Room was small but clean,had to let tap run for 3/4 to 1 hour before we had hot water(such a waste of water)had maintenance man in twice to sort it to no avail.Maid was realy good,clean towels every day,mopped floors etc and cheerful.We walked to Puerto le Cruz downhill took us 2 hours as husband has bad knee,taxi back 3 euros.Asked hotel to phone for taxi on another day and it cost us 5.75 euros,most people aske cafe to phone for them.Cafe was very friendly and their food was good.Thomas Cook rep useless and quite rude when we stated the water situation and no entertainment and poor food,"you can upgrade to our 5 star in town where you will get entertainment, what do you expect from 2 star hotel!" Not suitable for less able bodied guests or for families as no facilities for children.
- Official Description (provided by the hotel):
- The Globales Acuario Hotel is located in one of the most peaceful spots of Puerto de la Cruz in Tenerife, just 1.5Km from the beach of Playa del Centro and 2km from the famous lake, Lago Martinez. The hotel enjoys impressive views towards Teide and across the sea. The Globales Acuario in Puerto de la Cruz offers great value as it has facilities for a comfortable stay making it the perfect destination for a relaxing holiday with your family. This hotel is the perfect starting point for discovering the most charming areas of the island of Tenerife. ... more less
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- Also Known As:
- Acuario Hotel
- Acuario Tenerife
- Globales Acuario Puerto De La Cruz, Tenerife